BSOD Problem

[JackAttackNZ]

Windows 7
- x86 (32-bit) or x64 ? 64 bit
- the original installed OS on the system? Windows 7 Professional
- an OEM or full retail version? Full Retail
- What is the age of system (hardware)? 14 months
- What is the age of OS installation (have you re-installed the OS?) 14 months

Hi there! Hope you can help me as this forum looks extremely useful! I'm having alot of locking up/looping sound on my computer in the last few days as well as two BSODs (one memory management and the other paged fault in non paged area). I haven't found the source so I have turned to you guys.

Thanks heaps in advance!
Jack

 

[zigzag3143]

Windows 7
- x86 (32-bit) or x64 ? 64 bit
- the original installed OS on the system? Windows 7 Professional
- an OEM or full retail version? Full Retail
- What is the age of system (hardware)? 14 months
- What is the age of OS installation (have you re-installed the OS?) 14 months

Hi there! Hope you can help me as this forum looks extremely useful! I'm having alot of locking up/looping sound on my computer in the last few days as well as two BSODs (one memory management and the other paged fault in non paged area). I haven't found the source so I have turned to you guys.

Thanks heaps in advance!
Jack

Hi Jack and welcome

The newest of these was memory corruption probably caused by your symantec.

I would

1-run memetest

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program.

Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

2-remove symantec and replace with Microsoft security essentials.

Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support
http://www.microsoft.com/security_essentials/

3-run a system file check to verify and repair your OS files.

Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

Read here for more information http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Let us know the results from the report at the end.

 

[JackAttackNZ]

Hi Jack and welcome

The newest of these was memory corruption probably caused by your symantec.

I would

1-run memetest

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program.

Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

2-remove symantec and replace with Microsoft security essentials.

Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support
http://www.microsoft.com/security_essentials/

3-run a system file check to verify and repair your OS files.

Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

Read here for more information http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Let us know the results from the report at the end.

Thanks for your quick reply! I have removed Norton (took a while, had to remove some old registry entries left over from Norton Utilities before I could remove it, but all done now) and installed Microsoft Security. I did a system file check multiples times over the last few days while removing programs and all came up fine.

Since then I have had the computer lock up twice (frozen, sound looping over 1/4 second).

Did Memtesting:

I have 2 x 2GB sticks of RAM in slots 1 and 3 of the motherboard.

Test Stick 1 in Slot 1: PASSED
Test Stick 1 in Slot 3: PASSED
Test Stick 2 in Slot 1: PASSED
Test Stick 2 in Slot 3: PASSED

All tests were one stick at a time, and all did over 7 passes each

Should I check the other slots?

I was wondering if it is something to do with my BIOS as when I first built the computer, I had to set all the BIOS settings manually to achieve stability because the motherboard never recongised them. And since I didn't really know what I was doing, could it be because of a wrong setting? Do you know of any guides that explain how to set these settings properly?

What should be my next steps?

Thanks heaps,

Jack

 

[JackAttackNZ]

Is there anyone who can shed some light on this?

 

[JackAttackNZ]

W7 BSOD -Why else am I here?

- Windows 7 Pro 64 bit
- Original OS, with clean install of it about 3 months ago
- Full Retail
- Parts about 2 years old
- Originally installed 2 years ago, but did clean wipe so only 3 months old

BSOD happened after closing Bad Company 2 with Steam (have played it hundreds of times with no problems)

Other odd computer behaviour: Computer stopping to spin up hard drives alot, ie every time I start playing BC2, it will hang for 10 seconds then be fine for the whole gaming session. During that 10 seconds I can hear all the drives spin up. Sometimes causes the music to stutter as well.

Thanks in advance! You guys do an awesome service!
Jack

 

[zigzag3143]

- Windows 7 Pro 64 bit
- Original OS, with clean install of it about 3 months ago
- Full Retail
- Parts about 2 years old
- Originally installed 2 years ago, but did clean wipe so only 3 months old

BSOD happened after closing Bad Company 2 with Steam (have played it hundreds of times with no problems)

Other odd computer behaviour: Computer stopping to spin up hard drives alot, ie every time I start playing BC2, it will hang for 10 seconds then be fine for the whole gaming session. During that 10 seconds I can hear all the drives spin up. Sometimes causes the music to stutter as well.

Thanks in advance! You guys do an awesome service!
Jack

These two were a month apart and related to your video driver. I would re-install just the driver using this.

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

Or if the above doesnt work for you. Phyxion.net - Driver Sweeper

When it is removed then download and install the fresh copy.

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\052411-22776-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Machine Name:
Kernel base = 0xfffff800`03059000 PsLoadedModuleList = 0xfffff800`0329e650
Debug session time: Mon May 23 20:08:20.043 2011 (GMT-4)
System Uptime: 0 days 3:51:14.996
Loading Kernel Symbols
...............................................................
................................................................
...........................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88004a01ebd, fffff880090a6d00, 0}

Probably caused by : dxgmms1.sys ( dxgmms1!VidMmCloseAllocation+35 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88004a01ebd, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff880090a6d00, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
dxgmms1!VidMmCloseAllocation+35
fffff880`04a01ebd 488908          mov     qword ptr [rax],rcx

CONTEXT:  fffff880090a6d00 -- (.cxr 0xfffff880090a6d00)
rax=7ffff8a00fa6d360 rbx=fffff8a00fa6d360 rcx=fffff8a00fa6d360
rdx=fffffa8005669610 rsi=fffffa8005a9d000 rdi=fffff8a00fa6d360
rip=fffff88004a01ebd rsp=fffff880090a76e0 rbp=0000000000000001
 r8=0000000000000000  r9=fffff88004a118c0 r10=0000000000000018
r11=fffffa8005a9e3c0 r12=0000000000000000 r13=fffff8a0111a6360
r14=0000000000000000 r15=fffff8a010103200
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
dxgmms1!VidMmCloseAllocation+0x35:
fffff880`04a01ebd 488908          mov     qword ptr [rax],rcx ds:002b:7ffff8a0`0fa6d360=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  BFBC2Game.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff88004a01ebd

STACK_TEXT:  
fffff880`090a76e0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : dxgmms1!VidMmCloseAllocation+0x35


FOLLOWUP_IP: 
dxgmms1!VidMmCloseAllocation+35
fffff880`04a01ebd 488908          mov     qword ptr [rax],rcx

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  dxgmms1!VidMmCloseAllocation+35

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dxgmms1

IMAGE_NAME:  dxgmms1.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce799c1

STACK_COMMAND:  .cxr 0xfffff880090a6d00 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_dxgmms1!VidMmCloseAllocation+35

BUCKET_ID:  X64_0x3B_dxgmms1!VidMmCloseAllocation+35

Followup: MachineOwner
---------

and you should also remove this

Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%.

They use a driver, found in your dmp,sptd.sys, that is notorious for causing BSODs.

Use this SPTD uninstaller http://www.duplexsecure.com/en/downloads

when you're done you can use this Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) in its place. http://www.magiciso.com/

OR

http://www.slysoft.com/en/virtual-clonedrive.html