BSOD Problem

[qetuo18]

Hi guys,

I'm hoping somebody can help me with a BSOD problem I've had a couple times now. I have a HP Laptop Model: DV71285Dx. I got it from a store with Windows Vista Home Premium but I upgrade it to windows 7 recently. I only use it for simple web browsing, instant messaging, email, etc. Twice this month it has unexpectedly shut down while I was using it. At the time of each crash, I was only using Firefox, AIMP2 or similar programs.

I attached the dmp files from both occurrences.
Please somebody help me!

thanks........
​

 

[Crispy]

STACK_COMMAND:  kb

FOLLOWUP_IP: 
netw5v64+aabbe
fffff880`03cecbbe 807f6400        cmp     byte ptr [rdi+64h],0

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  netw5v64+aabbe

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: netw5v64

IMAGE_NAME:  netw5v64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  49cbab84

FAILURE_BUCKET_ID:  X64_0xD1_netw5v64+aabbe

BUCKET_ID:  X64_0xD1_netw5v64+aabbe

Followup: MachineOwner
---------

The file netw5v64.sys refers to the intel wireless adapters go to the Intel website and download the latest driver for your wireless adapter.

STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+15110
fffff880`03a2e110 48895c2420      mov     qword ptr [rsp+20h],rbx

SYMBOL_NAME:  nvlddmkm+15110

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ac791b5

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

Uninstall your graphic card drivers and agian download the latest drivers and reinstall them.

 

[Bill2]

Hello quetuo,

1) Five of your bsods were caused by the address hal.dll+2477. Usually, a bad wireless driver will cause these, so update your wireless driver.

2) Tw0 of your bsods were caused by the address dgxkrnl.sys+5ccbc. You need to update your video driver.

3) The remaining one was caused directly by your wireless driver (netw5v64.sys), so update your wireless driver.

Since this is an HP, I would also suggest that you ensure the machine is properly ventilated so it stays cool. Keep the vents open and use an app like speedfan to monitor temps.

 

[qetuo18]

thank you guys, i´m updating my wireless and video drivers.......i´ll tell u if my problems disappear

 

[qetuo18]

Than you guys!!!

Problem resolved...........

 

[CarlTR6]

Very good. Thanks for letting us know.