BSOD Problems

[Blaze420]

I just started getting BSOD today. I haven't made any software or hardware changes.

Im running Windows 7 Ultimate x64 OEM
Hardware is about a year old.

 

[Blaze420]

ran memtest86, didnt get any errors. disk check won't run it's giving message that windows can't check disk while it's in use.

 

[Blaze420]

BSOD Please Help, Dont view If you can't

i did a system restore and still getting BS. it's giving 0x3b service exception message and a IRQ not less or equal BS

can anyone please help me with this? i see people viewing this post but their not helping.

 

[wish]

Hi,
Your dmp bugcheck = 0xA, 0x1E, 0x3B → most likely caused by drivers.

Remove Alcohol or Daemon software because they use sptd.sys which is notorious for causing BSOD in windows 7.
Uninstall sptd.sys with this tools --> DuplexSecure - Downloads
Then for alternative software, you may use MagicIso.

Perform system file checker:
Right click Command Prompt → run as admin → sfc /scannow

Also turn on your windows update and go to device manager.
If there is any yellow exclamation, you must install the correct driver for its device.

Update these drivers:

AsIO.sys     Mon Dec 17 01:11:49 [COLOR=Red]2007[/COLOR] → [URL="http://support.asus.com/download/download.aspx"]Asus PCProbe Utility[/URL]
Lycosa.sys   Fri Jan 18 00:51:42 2008 → [URL="http://www.razersupport.com/"]Razer Tarantula Keyboard Driver[/URL]
nvm62x64.sys Fri Oct 17 14:01:06 2008 →    [URL="http://www.nvidia.com/Download/index.aspx"]nVidia Ethernet Networking [/URL]
nvlddmkm.sys Thu May 14 13:48:07 2009 → nVdia video driver
teamviewervpn.sys Thu Dec 13 01:22:09 2007 → [URL="http://support.teamviewer.com/index.php?group=default&_m=knowledgebase&_a=view&parentcategoryid=13&languageid=1"]TeamViewerVPN Network Adapter[/URL]
sptd.sys     Sun Oct 11 13:55:14 2009 → Uninstall it

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {0, 2, 0, fffff8000349a306}

Probably caused by : win32k.sys ( win32k!HmgNextOwned+3f )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8000349a306, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800036b20e0
 0000000000000000 

CURRENT_IRQL:  2

FAULTING_IP: 
nt!IopCompleteRequest+c73
fffff800`0349a306 488b09          mov     rcx,qword ptr [rcx]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  wermgr.exe

IRP_ADDRESS:  ffffffffffffff88

TRAP_FRAME:  fffff8800dbaf350 -- (.trap 0xfffff8800dbaf350)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff8800dbaf408 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8000349a306 rsp=fffff8800dbaf4e0 rbp=fffff8800dbaf630
 r8=fffffa800d4a2010  r9=fffff8800dbaf5e0 r10=0000000000000002
r11=fffffa800bcebad0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz ac pe cy
nt!IopCompleteRequest+0xc73:
fffff800`0349a306 488b09          mov     rcx,qword ptr [rcx] ds:07ff:00000000`00000000=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80003479b69 to fffff8000347a600

STACK_TEXT:  
fffff880`0dbaf208 fffff800`03479b69 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`0dbaf210 fffff800`034787e0 : fffffa80`0d53a810 fffffa80`0d53a810 00000000`00000000 fffff8a0`0c09a858 : nt!KiBugCheckDispatch+0x69
fffff880`0dbaf350 fffff800`0349a306 : fffff900`c2158f40 fffff800`035af2dd fffff900`c2158f40 00000000`00000000 : nt!KiPageFault+0x260
fffff880`0dbaf4e0 fffff800`03456fcf : 00000000`00000000 fffff880`0dbafc20 00000000`00000000 fffff8a0`00228a13 : nt!IopCompleteRequest+0xc73
fffff880`0dbaf5b0 fffff800`03457387 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDeliverApc+0x1d7
fffff880`0dbaf630 fffff960`000ddd8b : fffffa80`0775dc90 00000000`00000030 00000000`00000001 fffff900`c2c5e320 : nt!KiApcInterrupt+0xd7
fffff880`0dbaf7c0 fffff960`000dd395 : 00000000`000013ec 00000000`000013ec fffff880`0dbafc00 00000000`ffffffff : win32k!HmgNextOwned+0x3f
fffff880`0dbaf7f0 fffff960`000d4a60 : 00000000`000013ec fffff880`0dbafc00 fffff900`c2c5e320 fffff900`00000000 : win32k!NtGdiCloseProcess+0x85
fffff880`0dbaf850 fffff960`000d41a7 : fffffa80`0a936600 fffff880`0dbafc20 fffff880`0dba0000 fffffa80`0af79010 : win32k!GdiProcessCallout+0x200
fffff880`0dbaf8d0 fffff800`03760881 : fffffa80`0a936660 00000000`00000000 00000000`00000000 fffffa80`07914b60 : win32k!W32pProcessCallout+0x6b
fffff880`0dbaf900 fffff800`037394d1 : 00000000`00000000 fffffa80`07056401 fffffa80`78457300 00000000`00000000 : nt!PspExitThread+0x561
fffff880`0dbaf9c0 fffff800`034570e3 : fffffa80`07ad2510 fffffa80`07ad26c8 fffff880`0dbafa10 fffff800`037966c7 : nt!PsExitSpecialApc+0x1d
fffff880`0dbaf9f0 fffff800`03457520 : 00000000`00248cd0 fffff880`0dbafa70 fffff800`037395dc 00000000`00000001 : nt!KiDeliverApc+0x2eb
fffff880`0dbafa70 fffff800`034798f7 : ffffffff`ffffffff fffff8a0`00000000 00000000`022df0c0 0000007f`00000030 : nt!KiInitiateUserApc+0x70
fffff880`0dbafbb0 00000000`7765008a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x9c
00000000`022df168 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7765008a


STACK_COMMAND:  kb

FOLLOWUP_IP: 
win32k!HmgNextOwned+3f
fffff960`000ddd8b 740e            je      win32k!HmgNextOwned+0x4f (fffff960`000ddd9b)

SYMBOL_STACK_INDEX:  6

SYMBOL_NAME:  win32k!HmgNextOwned+3f

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: win32k

IMAGE_NAME:  win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4bdc4376

FAILURE_BUCKET_ID:  X64_0xA_win32k!HmgNextOwned+3f

BUCKET_ID:  X64_0xA_win32k!HmgNextOwned+3f

Followup: MachineOwner
---------

 

[Blaze420]

i downloaded DuplexSecure - Downloads but when i go to install it a message come up saying that SPTDinst-v175-x64.exe is not a valid win32 app

 

[wish]

Select uninstall not install.

 

[Blaze420]

could a bad video card be causing these problems? i am seeing that theres no activaty in my video cards control center, even when a game is running. going to try and update the driver and see if that helps.

 

[Blaze420]

just said the hell with it and reinstalled windows. I was getting to many BSOD. will post back if it still happens