BSOD question.

[mamitotwo]

so everytime i log into ebay and search something i get the BSOD that says "BAD_POOL_HEADER"... only after i search something... or look at a certain myspace page.. its weird. iv searched all over to do these fixes.. but they are confusing and some that tell me delete this or do that.. it wont delete or it wont move or change. confusing i know. ugh. Thanks

windows 7 64bit. any other info needed?

 

[Jonathan_King]

Welcome!

Could you please upload your dmps for analysis? http://www.sevenforums.com/crash-lockup-debug-how/34900-1-novice-how-ask-help-bsod-problem.html

~JK

 

[mamitotwo]

yea, i dont know how to do that. lol...

 

[zigzag3143]

yea, i dont know how to do that. lol...

read the instructions that Johnathan_King gave you in his post.

You need to find and upload the DMP file for us to be able to tell you what is causing it

Let us know if you need help

Ken

 

[mamitotwo]

i read the instructions.. i copied the files into a folder on the desktop ( is that even right? ) but i dont see an option to ZIP the file on the menu bar or right clicking the folder..

 

[zigzag3143]

i read the instructions.. i copied the files into a folder on the desktop ( is that even right? ) but i dont see an option to ZIP the file on the menu bar or right clicking the folder..

do you have winzip, or winrar?

 

[mamitotwo]

no, ill go download winzip now if thats whats needed... be back ina few mins

thanks

 

[mamitotwo]

ok.. attached. hope thats the right thing.

 

[Jonathan_King]

Thank you.

It looks like your Realtek driver RTL8187Se.sys is causing the problem. I suggest updating your sound card drivers.

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\Desktop\032710-26551-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02a16000 PsLoadedModuleList = 0xfffff800`02c53e50
Debug session time: Sat Mar 27 19:49:08.826 2010 (GMT-4)
System Uptime: 0 days 1:14:17.824
Loading Kernel Symbols
...............................................................
................................................................
..........................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {20, fffff800040059f0, fffff80004005c30, 5247ab0}

Unable to load image \SystemRoot\system32\DRIVERS\RTL8187Se.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RTL8187Se.sys
*** ERROR: Module load completed but symbols could not be loaded for RTL8187Se.sys
Probably caused by : RTL8187Se.sys ( RTL8187Se+14fd5 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BAD_POOL_HEADER (19)
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
Arguments:
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: fffff800040059f0, The pool entry we were looking for within the page.
Arg3: fffff80004005c30, The next pool entry.
Arg4: 0000000005247ab0, (reserved)

Debugging Details:
------------------


BUGCHECK_STR:  0x19_20

POOL_ADDRESS: GetPointerFromAddress: unable to read from fffff80002cbe0e0
 fffff800040059f0 

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  iexplore.exe

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002bb96d3 to fffff80002a87f00

STACK_TEXT:  
fffff800`04005898 fffff800`02bb96d3 : 00000000`00000019 00000000`00000020 fffff800`040059f0 fffff800`04005c30 : nt!KeBugCheckEx
fffff800`040058a0 fffff880`01435695 : 00000000`00000030 00000000`00000000 fffffa80`7ffffa80 fffffa80`03247ab0 : nt!ExFreePool+0xda4
fffff800`04005950 fffff880`044f4fd5 : 00000000`00000002 fffffa80`01e6e030 fffffa80`03128000 00000000`00000030 : ndis!NdisFreeMemory+0x15
fffff800`04005980 00000000`00000002 : fffffa80`01e6e030 fffffa80`03128000 00000000`00000030 0cba0000`00000002 : RTL8187Se+0x14fd5
fffff800`04005988 fffffa80`01e6e030 : fffffa80`03128000 00000000`00000030 0cba0000`00000002 00000000`000005fc : 0x2
fffff800`04005990 fffffa80`03128000 : 00000000`00000030 0cba0000`00000002 00000000`000005fc ffff0080`00544bfa : 0xfffffa80`01e6e030
fffff800`04005998 00000000`00000030 : 0cba0000`00000002 00000000`000005fc ffff0080`00544bfa fffffa80`031f5010 : 0xfffffa80`03128000
fffff800`040059a0 0cba0000`00000002 : 00000000`000005fc ffff0080`00544bfa fffffa80`031f5010 00000000`00000000 : 0x30
fffff800`040059a8 00000000`000005fc : ffff0080`00544bfa fffffa80`031f5010 00000000`00000000 00000000`00000000 : 0xcba0000`00000002
fffff800`040059b0 ffff0080`00544bfa : fffffa80`031f5010 00000000`00000000 00000000`00000000 fffffa80`031f7000 : 0x5fc
fffff800`040059b8 fffffa80`031f5010 : 00000000`00000000 00000000`00000000 fffffa80`031f7000 fffffa80`03128000 : 0xffff0080`00544bfa
fffff800`040059c0 00000000`00000000 : 00000000`00000000 fffffa80`031f7000 fffffa80`03128000 fffffa80`03280000 : 0xfffffa80`031f5010


STACK_COMMAND:  kb

FOLLOWUP_IP: 
RTL8187Se+14fd5
fffff880`044f4fd5 ??              ???

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  RTL8187Se+14fd5

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: RTL8187Se

IMAGE_NAME:  RTL8187Se.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  49a5ff11

FAILURE_BUCKET_ID:  X64_0x19_20_RTL8187Se+14fd5

BUCKET_ID:  X64_0x19_20_RTL8187Se+14fd5

Followup: MachineOwner
---------

 

[mamitotwo]

is that copy you posted supposed to be what i sent you? why does it say "C:\Users\Jonathan\Desktop\032710-26551-01.dmp"
cause my computer is supposed to come up C:\Users\jaime-jose

i have a wireless router and know my neighbor uses it sometimes.. and his name is jonthan.. so i am confused.

and how do i update what i have to update?


thanks

 

[jcgriff2]

is that copy you posted supposed to be what i sent you? why does it say "C:\Users\Jonathan\Desktop\032710-26551-01.dmp"
cause my computer is supposed to come up C:\Users\jaime-jose

i have a wireless router and know my neighbor uses it sometimes.. and his name is jonthan.. so i am confused.

and how do i update what i have to update?


thanks

Loading Dump File [C:\Users\Jonathan\Desktop\032710-26551-01.dmp]

That is simply the location from which Jonathan King ran your dump file on his system. Note the phrase "Loading Dump File". Your attachment must be downloaded, then unzipped onto the local system before running it through the debugger.

I agree with the findings.

jcgriff2

.

 

[mamitotwo]

ok i understand now...

i guess i gotta find that drive and redownload it? google?

 

[Jonathan_King]

Type devmgmt.msc into the start menu and press enter.

Expand Network Adapters, then right-click on your card and select Update Driver Software.

 

[mamitotwo]

perfect, updated. Thank you for all your help