bsod random 0x0000001e, occasional irql

dezertrunner

New member
Local time
7:50 PM
Messages
7
This started months ago but have been sometimes it works fine and sometimes it will only work in safe mode. Im attaching the minidump so I really hope someone can help. Thank you
 

My Computer My Computer

At a glance

windows 7 home premium 64bitintel core i3 cpu [email protected]4.00gb (3.67gb useable)
Computer Manufacturer/Model Number
sony electronics pcg-71312l
OS
windows 7 home premium 64bit
CPU
intel core i3 cpu [email protected]
Memory
4.00gb (3.67gb useable)

My Computer My Computer

At a glance

Windows 10 Home 64BitIntel Core i5 10400 @ 2.90GHz8.00GB Single-Channel Unknown @ 1329MHz (16-2...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
how do you do a full report? the whole mini dump folder?
 

My Computer My Computer

At a glance

windows 7 home premium 64bitintel core i3 cpu [email protected]4.00gb (3.67gb useable)
Computer Manufacturer/Model Number
sony electronics pcg-71312l
OS
windows 7 home premium 64bit
CPU
intel core i3 cpu [email protected]
Memory
4.00gb (3.67gb useable)
Yes
 

My Computer My Computer

At a glance

Windows 10 Home 64BitIntel Core i5 10400 @ 2.90GHz8.00GB Single-Channel Unknown @ 1329MHz (16-2...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
Here is the whole folder. Thank you for your help
 

My Computer My Computer

At a glance

windows 7 home premium 64bitintel core i3 cpu [email protected]4.00gb (3.67gb useable)
Computer Manufacturer/Model Number
sony electronics pcg-71312l
OS
windows 7 home premium 64bit
CPU
intel core i3 cpu [email protected]
Memory
4.00gb (3.67gb useable)
Thanks
Also need your msinfo32 file.

Please upload your msinfo32.nfo file. To get this:

  • Click on the Start :orb:
  • Type msinfo32 into the Search programs and files box
  • When it opens, go to File, Save
  • Save as msinfo32.nfo and save in a place you will remember
  • Let it finish the process of gathering and saving the system info
  • Right click the .nfo file, click send to compressed (zipped) folder
  • Upload the .zip file here.
 

My Computer My Computer

At a glance

Windows 10 Home 64BitIntel Core i5 10400 @ 2.90GHz8.00GB Single-Channel Unknown @ 1329MHz (16-2...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
Here is the msinfo file
 

My Computer My Computer

At a glance

windows 7 home premium 64bitintel core i3 cpu [email protected]4.00gb (3.67gb useable)
Computer Manufacturer/Model Number
sony electronics pcg-71312l
OS
windows 7 home premium 64bit
CPU
intel core i3 cpu [email protected]
Memory
4.00gb (3.67gb useable)
STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED
Usual causes: Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS

STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL
Usual causes: Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility


Software concerns:


Code:
Start Menu\Programs\Norton Internet Security    Public:Start Menu\Programs\Norton Internet Security    Public
Please uninstall Norton Internet Security. Its a known cause to BSoDs.
I and many members on our forum recommend Microsoft security essentials with
a great combination of Malware Bytes.

:ar: Microsoft Security Essentials - Free Antivirus for Windows
:ar: Malwarebytes - The Free version
:ar: http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

Run a full scan with both (separately) once downloaded, installed and updated.

In addition: Run this tool and delete anything it finds:
:ar: Anti-rootkit utility TDSSKiller

Now run the system file checker and reboot after it finds integrity violations:
:ar: http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

To make sure your hard drive is good, run disk check following the tutorial below:
:ar: http://www.sevenforums.com/tutorials/433-disk-check.html

Look for an update on your BIOS version:
Code:
BIOS Version/Date    American Megatrends Inc. R0230Y8, 1/26/2010
Download and install all windows updates including service pack 1. (must)
Code:
Version    6.1.7600 Build 7600
Check for a driver update on your VGA:
Code:
Driver    c:\windows\system32\drivers\igdkmd64.sys (8.15.10.2008, 7.42 MB (7,778,176 bytes), 12/25/2009 12:13 PM)
Source || igdkmd64.sys || Intel Graphics driver
http://downloadcenter.intel.com/Default.aspx

Let me know the results, and subsequent dumps if any.
 

My Computer My Computer

At a glance

Windows 10 Home 64BitIntel Core i5 10400 @ 2.90GHz8.00GB Single-Channel Unknown @ 1329MHz (16-2...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
Tryed to uninstall norton. would not allow me in safe mode w/networking. searched seven forums and found how to do it in safe mode by use the regedit. that still did not work. shutdown and restart computer. computer got as far as desktop background screen before going black. no blue screen. then said windows was shut down and to choose a mode. choose safe mode with networking. Tryed to install micro sec essentials but it would not install. Installed malware bytes and ran full scan. Took overnight but found 20 objects. deleted and restarted. It almost made the desktop before it went to a blue screen. Should I keep going down the list still? Should I post the most recent blue screen event and the log from malware?
 

My Computer My Computer

At a glance

windows 7 home premium 64bitintel core i3 cpu [email protected]4.00gb (3.67gb useable)
Computer Manufacturer/Model Number
sony electronics pcg-71312l
OS
windows 7 home premium 64bit
CPU
intel core i3 cpu [email protected]
Memory
4.00gb (3.67gb useable)
Yep, post them?
 

My Computer My Computer

At a glance

Windows 10 Home 64BitIntel Core i5 10400 @ 2.90GHz8.00GB Single-Channel Unknown @ 1329MHz (16-2...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
here are both files
 

My Computer My Computer

At a glance

windows 7 home premium 64bitintel core i3 cpu [email protected]4.00gb (3.67gb useable)
Computer Manufacturer/Model Number
sony electronics pcg-71312l
OS
windows 7 home premium 64bit
CPU
intel core i3 cpu [email protected]
Memory
4.00gb (3.67gb useable)
Taking a look at them, did you try this tool?
Norton removal tool

STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED
Usual causes: Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS

I'm not sure what to suggest until we get Norton removed. Did you run the TDS scan too?
 

My Computer My Computer

At a glance

Windows 10 Home 64BitIntel Core i5 10400 @ 2.90GHz8.00GB Single-Channel Unknown @ 1329MHz (16-2...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
Thanks I used that tool and got norton removed. It started and then failed. Then it restarted itself and looked like it had installed a windows update. it bsod once yesterday and then i tryed to run the microsoft security essentials tool and it did it again however i was using the computer while it was running. I am going to run a full micro security scan tonight and see what happens
 

My Computer My Computer

At a glance

windows 7 home premium 64bitintel core i3 cpu [email protected]4.00gb (3.67gb useable)
Computer Manufacturer/Model Number
sony electronics pcg-71312l
OS
windows 7 home premium 64bit
CPU
intel core i3 cpu [email protected]
Memory
4.00gb (3.67gb useable)
okay, upload the dumps when you can
 

My Computer My Computer

At a glance

Windows 10 Home 64BitIntel Core i5 10400 @ 2.90GHz8.00GB Single-Channel Unknown @ 1329MHz (16-2...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
Back
Top