BSOD Random but usually games

[Jessicka]

I posted on this forum I think in March, same issues.




Windows 7 x64 Original OS - What is the age of system (hardware)? 2yr - What is the age of OS installation (have you re-installed the OS?) no/same

Additional info
-If it is a video card I can remove one.
-Tested the memory since then (over 20 times), bought new memory (tested too) never was the problem.


Personally I think it's one of the video cards or some driver issue.

 

[writhziden]

You have a 0x124 hardware bugcheck. If the system is still under warranty, I would recommend sending it in to have diagnostic tests done and any bad hardware replaced.

   Warning

Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. :warn:WARNING: The steps that follow can void your warranty!!!

For your hardware stop 0x124 crash, read through http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html and use the following hardware checks to supplement that link.

• If you are overclocking any hardware, please stop.
  
  
• Monitor temperatures during the following tests.
  
  Use the following programs to monitor the temperatures.​
  • Real Temp is a good CPU temperature monitor.
  • Speccy - System Information - Free Download will monitor all hardware temperatures.
  • HWiNFO, HWiNFO32 & HWiNFO64 - Hardware Information and Analysis Tools can be inaccurate for CPU temperatures, but is a good program for GPU temperature monitoring.
  • Use FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net to test the graphics card GPU. Let it run until the GPU temperatures even out or until the GPU temperatures reach a dangerous level (you can find the max temperature for your card on either the nVidia or AMD sites; if you are not sure, ask us). The goal is to get a steady temperature, find out if the GPU is overheating, or to see if there are any artifacts present in the test itself: look for strange pixelated patterns on the screen or colors that do not look like they belong. Then use the |MG| Video Memory Stress Test 1.7.116 Download to test your graphics card memory. Let the memory test run for at least seven passes; the more the better.
    
    
  • Run http://www.sevenforums.com/tutorials/100352-hardware-stress-test-prime95.html to determine any hardware problems. Run all three tests for a few hours each. If you get errors, stop the test and post back here.
    
    
  • Follow the steps for doing CPU stress test using IntelBurnTest
  
  
• Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
  
  For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
  1. Shut down and turn off your computer.
  2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
  3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
  4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
  Once these steps have been followed, it is safe to remove and replace components within your computer.

Remember to read closely through http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html for the crash.


If you do not decide to do the memory test, that is fine. You said you did it already. Anything else you want to skip over that you have already done may be alright, as well, but it may be worth doing to test. I know you did some in the previous thread, too. The link is the most important part.

 

[Jessicka]

Hi writhziden,

My computer came overclocked, both processor and video cards. Most of the time the bsod happens with games. I only saw it happen once without but I had alot of firefox tabs up and maybe some flash was running. How exactly do I unclock the hardware? Would you suggest maybe the video cards? I could remove a video card and it might solve this and disable sli too. I also wonder if it's the soundblaster, since sound is obviously playing in the games too. I'm confused about it. This bsod has been happening since december 2011 and nothing has changed about it. 99% of the time like I said it was in a game, 1% it wasn't.

I think way back a ran some video card test that was in that other thread, and the pc crashed when it reached a certain point. I just wonder which card it is. I have sli disabled right now and the nvidia control panel shows 480 (2) as the card running and I believe hw monitor shows the second card listed as running the hottest. would that be the lower card even though the monitor is plugged into the top card? Sorry for this stupid question, I just really don't know.


edit, not sure what this means but I ran furmark just now and the second card was the only one enabled. It got to 92c before the pc rebooted, and it wasn't over time, almost instantly when it reached that temperature it rebooted. I don't know what to make of that, can you advise at all?

 

[writhziden]

Try testing each graphics card individually, as you said. Remove the SLI and one card. Test the remaining card. Whether it works or not, test the other card. If both cause issues or both work, then you know it is something else involved: possibly the SLI if both work fine, or the motherboard if both fail.

As you add and remove hardware, follow these steps for ESD safety:

1. Shut down and turn off your computer.
2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.

Once these steps have been followed, it is safe to remove and replace components within your computer.

 

[Jessicka]

Well I got another after removing the video card but it was a whole day later. This one in bluescreenview was 0x000000a

Maybe this file will help. Maybe I should try the other video card or maybe it's not related. I did noticed without the one card I thought to be a problem. my temperatures were 25-30% lower than they ever had been.

 

[writhziden]

Crashes indicate hardware, but do not specify which hardware. I see a slight overclock of the CPU; is that intentional?

Download and install CPU-Z and Upload screenshots of the CPU, Mainboard, Memory, and SPD tabs. In the SPD tab, upload an image of each slot.

Also, go into your BIOS and post all Voltages (CPU, RAM, NB, IMC, etc.) and all RAM settings (timings, frequency, etc.)

Thanks to Dave76 for help learning RAM Stability

 

[Jessicka]

Thank you for the reply. ALienware did everything to this machine, I didn't touch or change anything since I've had it but installing games and occasionaly driver updates. If turning something down a little, something I read in other posts actually but don't understand really, will somehow possibly correct things, Ill try it.

In the zip files, hope I got everything right. I am really new to this kind of thing. Just let me know if you need to see more and what parts. I don't know if you need the second zip, there are so many menus within menus so I am unsure really. CPUZ stuff is inside the first zip too. Sorry for that. Here's a zip -



Also here is a video i put on youtube of the bios, i sent you a private message with the url

 

[writhziden]

I have asked an overclock expert to take a look.

View attachment 215656 View attachment 215657

View attachment 215658 View attachment 215659

View attachment 215660 View attachment 215661

View attachment 215662 View attachment 215663

View attachment 215664

 

[James7679]

Hello Jessicka. I am seeing some inconsistencies with the information provided. The BIOS and CPUz do not match, this is indicative of SoftClocking. To explain, basically, all CPU OverClocking should be done via the BIOS. There are software environments that are made, generally referred to as Overclocking Suites. In your case, I believe this program to be called "Alienware Command Center". The settings in there are not stable and seem to be the issue. I would suggest that you navigate to the Suite, and attempt to find the OverClock section and set everything to default. CPUz shows your the following settings;
Core Speed: 3876.4mhz
Multi: 29
Bus: 133.7
QPI: 3208.0
VCore: 1.136

Both the QPI and VCore are too low for the combination of the Core, Multi and Bus. If you WANT to overclock, I can advise some settings in the BIOS, but first you need to clear the settings from within thee OS.

Regards,

James

 

[Jessicka]

Hi James. Thanks for the reply and thanks to writhziden for also helping. I am in the Alienware Command Center but all it shows are: fan speeds, power management and lets me change the color of my lights. Is there some other possible program that's doing this? There was some other application I remember when I first got this, they installed while remotely taking control of my machine and did something... but I don't remember where it was. Is there some hidden functionality in the Alienware Command Center I'm not seeing? On Youtube I see a 4th button people can click but in my shots below you can see that one is not there. It might be hidden somehow. <--- nevermind to this, it's just Alienware Sense. Some face recognition gimmick. I don't even have it. I don't think there is any overlocking in the AWCC. There are pictures below so you can see the Command Center program and all the options it shows to me.

Alienware Command Center screenshots-
http://25.media.tumblr.com/tumblr_m5biqntTml1qjr5yyo1_1280.jpg
http://25.media.tumblr.com/tumblr_m5biqntTml1qjr5yyo2_1280.jpg
http://25.media.tumblr.com/tumblr_m5biqntTml1qjr5yyo3_1280.jpg
http://24.media.tumblr.com/tumblr_m5biqntTml1qjr5yyo4_1280.jpg
http://25.media.tumblr.com/tumblr_m5biqntTml1qjr5yyo5_1280.jpg

Let me know if you can see these?

Unless there is some hidden program on my pc that can be used to remove the soft clocking issue (and I still don't quite understand what I would do once the program was running), is there one I could download and you could explain to me what settings to change so I can remove the soft clock?

At that point, once the soft clocking problem is fixed, I wouldn't mind a slight overclock of the processor through bios and would appreciate the help with those settings you mentioned in your previous post.


EDIT* I read Dell uses this on Alienware or something similar, http://files.extremeoverclocking.com/file.php?f=189 could something like this remove the soft clocking? Sorry if this is a dumb question, I'm not sure what to do really since I don't see any options in the Alienware Command Center to remove the softclock you mentioned. it looks kind of bad, but I see so many different ones Dell is known to use.


Thanks,
Jess

 

[writhziden]

I do not see any other software overclocking related software installed... Some strange things. Your BIOS does not show an overclock. Neither do your .dmps. CPU-Z and Speccy both show overclocked CPU cores, though.

Something hinky going on here... Maybe James will see something I missed.

Also, what does advanced settings give in the themes management screen (picture 3)?

 

[Jessicka]

All advanced does is say you want the colors on the keyboard and pc to change to a different color when you get an email or when you take damage in a game (you have to load up the profiles for games) or other things like that. Basically you can set it up so the colors can change for all kinds of things and that's all it does. I opened the manual to the command center the pc came with and it doesn't talk about or show clocking features either.

One question, the Intel {R} Turbo Mode Tech, it's enabled, but if you are overclocking shouldn't it be disabled ?



I do remember when alienware took control of my pc because it wasn't overclocked to what I paid for, and they installed something and overclocked it right in windows. This was well over a year and a half ago so I don't remember what he did. Also, the computer worked fine right up to about December 2011, and since December I've seen bluescreens. I still play games and nothing bad has happened other than it's annoying.


Steam also doesn't show the overclock when it analyzes my computer. Here's everything Steam shows -

Processor Information:
Vendor: GenuineIntel
Speed: 3341 Mhz
12 logical processors
6 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported

Network Information:
Network Speed:

Operating System Version:
Windows 7 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 323 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 480

DirectX Driver Name: nvd3dum.dll
Driver Version: 8.17.13.142
DirectX Driver Version: 8.17.13.142
Driver Date: 15 May 2012
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 59 Hz
DirectX Card: NVIDIA GeForce GTX 480
VendorID: 0x10de
DeviceID: 0x6c0
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1200
Desktop Resolution: 1920 x 1200
Primary Display Size: 26.65" x 16.65" (31.42" diag)
67.7cm x 42.3cm (79.8cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 1535 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (Creative SB X-Fi)

Memory:
RAM: 12278 Mb

Miscellaneous:
UI Language: English
Microphone: Not set
Media Type: DVD
Total Hard Disk Space Available: 1899474 Mb
Largest Free Hard Disk Block: 1301971 Mb
OS Install Date: Dec 07 2010
Game Controller: None detected

Installed software:
3132-W-D
3DMark 11
Adobe AIR
Adobe Community Help
Adobe Flash Player 11 ActiveX 64-bit
Adobe Flash Player 11 Plugin 64-bit
Adobe Photoshop CS5.1
Adobe Reader 9.1.2
Adobe Shockwave Player 11.6
Advertising Center
AlienRespawn
AlienRespawn - Support Software
Alienware TactX Keyboard CI 1.00.130
Alienware TactX(TM) Mouse CI 1.00
Amazon MP3 Downloader 1.0.12
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Assassin's Creed Revelations
Batman: Arkham City™ PC
Beatport Downloader
BeatportDownloader
Blades of Time Demo
Blender
Bonjour
Broadcom Bluetooth Software
Broadcom InConcert Maestro
Broadcom NetXtreme-I Netlink Driver and Management Installer
Call of Duty: Modern Warfare 3
Call of Duty: Modern Warfare 3 - Multiplayer
Champions Online
Command Center
CPUID CPU-Z 1.58
CPUID HWMonitor 1.18
Creative 3DMIDI Player
Creative ALchemy
Creative Audio Control Panel
Creative Console Launcher
Creative Diagnostics
Creative Media Toolbox 6
Creative Media Toolbox 6 (Shared Components)
Creative MediaSource 5
Creative Software AutoUpdate
Creative Sound Blaster Properties x64 Edition
Creative WaveStudio 7
CyberLink PowerDVD 9.5
D3DX10
Dear Esther
Deus Ex: Human Revolution
Deus Ex: Human Revolution - The Missing Link
Dolby Digital Live Pack
Dragon Age II
Dragon Age Origins
DriverFinder
DriverMax 6
DTS Connect Pack
Dungeon Siege III
EA Installer
EA Shared Game Component: Activation
Earth Defense Force: Insect Armageddon
ESET Online Scanner v3
Fraps (remove only)
Futuremark SystemInfo
Geeks3D.com FurMark 1.10.1
Google Chrome
Google Update Helper
HD Tune 2.55
Hexagon 2
HiJackThis
Hunted: The Demon's Forge
ImagXpress
imollo
Intel(R) Control Center
Intel(R) Rapid Storage Technology
iStonsoft iPad to Computer Transfer build(3.6.0)
iTunes
Java Auto Updater
Java(TM) 6 Update 31 (64-bit)
Junk Mail filter update
Kingdoms Of Amalur: Reckoning
Kingdoms of Amalur: Reckoning Demo
Left 4 Dead 2
Left 4 Dead 2 Add-on Support
Left 4 Dead 2 Authoring Tools
Left 4 Dead 2 Dedicated Server
Left 4 Dead Authoring Tools
LotRO Plugin Assistant
Magicka
Malwarebytes Anti-Malware version 1.61.0.1400
Mass Effect™ 3
Mass Effect 2
Microsoft .NET Framework 1.1
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Extended
Microsoft Application Error Reporting
Microsoft Games for Windows - LIVE Redistributable
Microsoft Games for Windows Marketplace
Microsoft Security Client
Microsoft Security Essentials
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Xbox 360 Accessories 1.2
Microsoft XNA Framework Redistributable 3.0
Microsoft_VC80_ATL_x86
Microsoft_VC80_ATL_x86_x64
Microsoft_VC80_CRT_x86
Microsoft_VC80_CRT_x86_x64
Microsoft_VC80_MFCLOC_x86
Microsoft_VC80_MFCLOC_x86_x64
Microsoft_VC80_MFC_x86
Microsoft_VC80_MFC_x86_x64
Microsoft_VC90_ATL_x86
Microsoft_VC90_ATL_x86_x64
Microsoft_VC90_CRT_x86
Microsoft_VC90_CRT_x86_x64
Microsoft_VC90_MFCLOC_x86
Microsoft_VC90_MFCLOC_x86_x64
Microsoft_VC90_MFC_x86
Microsoft_VC90_MFC_x86_x64
Moon Breakers
MotoHelper 2.1.40 Driver 5.5.0
MotoHelper MergeModules
Motorola Mobile Drivers Installation 5.5.0
Mozilla Firefox 13.0 (x86 en-GB)
Mozilla Maintenance Service
Mozilla Thunderbird 9.0.1 (x86 en-GB)
MSVCRT
MSVCRT_amd64
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Naga Firmware Updater 1.13
NCsoft Launcher
Nero 9 Essentials
Nero BurnRights
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Nero ControlCenter
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Nero DriveSpeed
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Nero Express Help
Nero InfoTool
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Nero Installer
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Nero StartSmart
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neroxml
Nexus Mod Manager
NirSoft BlueScreenView
NVIDIA 3D Vision Controller Driver 301.42
NVIDIA 3D Vision Driver 301.42
NVIDIA Control Panel 301.42
NVIDIA Graphics Driver 301.42
NVIDIA HD Audio Driver 1.3.16.0
NVIDIA Install Application
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NVIDIA PhysX
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NVIDIA Stereoscopic 3D Driver
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OCCT 4.0.0
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Secunia PSI (2.0.0.4003)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
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Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
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Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
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WinZip 14.5



I have changed memory, video cards, soundcard, power supply (someone else did some of those but I watched) and Alienware themselves swapped the motherboard (I am not under warranty anymore though) and probably did a bunch of tests and I still get these bluescreens. Even after a reformat too.

Sometimes I don't see it for a week though, other times I will get 3 or 4 bluescreens a night. It seems like it might be the newer games that do it... though Mass Effect 3 multiplayer, SWTOR and Reckoning have never given me bsod's after 8 hours of play. If I play Saints Row the Third, I'll get one for sure or something like Resident Evil. I also did see it happen after about 5 hours of just reading a novel online and nothing else was running. Other times I have left my PC going for 4 days straight while 12-18 firefox tabs were up, and came home and no bluescreens.

I'm not sure if any of that info is useful but I thought I'd mention it.

 

[writhziden]

Do you see any settings in the BIOS to "allow real time changes to be made from the os" or something similar?

I didn't see anything from the images or video, but I thought I would check anyway.

 

[James7679]

good morning jessicka, please reboot in safe mode and take the screens of cpuz while in safe mode running prime95 and upload them.

 

[Jessicka]

I didn't see anything about allowing realtime changes to be made. I looked through all of the BIOS again.

I normally never do anything like this, so let me know if I am doing something wrong.


Here's CPU-Z in safemode. Only these two tabs showed anything, the rest were blank.
This may be irrelevant, but even canurunit, shows my processor as not clocked. So CPU-Z shows it as clocked because of softclocking?

Last night I went to sleep with a game running with lots of activity and no BSOD.

 

[writhziden]

That's a bit of a bust, then.

James and I are both rather confused about the overclock and how it was applied. Especially since different tools give different values for the CPU clock speeds. Can you open up OCCT and let us know if that is the software that Alienware support used to overclock or change settings that you remember them doing?

 

[Jessicka]

It was a long time ago, so I don't remember but this might have been it. Well maybe you can tell by looking. The PayPal link at the top makes me think yes. If you need more shots let me know. Looks like each tab there barely changes what is seen. I didn't click the little settings icon yet.


is it possible that turbo mode tech in the BIOS is making it appear higher on some software, when really it's just the first 2 cores that are higher?

 

[writhziden]

Could be the turbobooost feature throwing things off. What is under the CPU: OCCT section?

 

[Jessicka]

Here's both cpu tabs, not much difference in each shot but maybe it helps you, seeing more. Seems like that settings icon just shows monitoring options.

 

[writhziden]

Alright, I do not see any way to change the overclock through OCCT. The only thing I can suggest at the moment is to turn off the turboboost feature in the BIOS and see if the system is any more stable. I'll try to think more on it. Maybe James will have some ideas, as well.