Solved BSOD Random crashes - Bugcode_USB_Driver_Error 0x000000FE

[Brogues]

That's very useful to know, thank you. I have uninstalled Spyware Dr. and installed both of these and busy scanning now. At least if (probably when?!) it next crashes, I would can exclude Spyware Dr from the issue. Spyware Dr has been a problem off and on and I have swapped between that and the free version of AVG but that too has given me grief in the past - I'm not sure if I know of any virus protection that doesn't come with it's own problems so hopefully MSE will prove to be the answer. I may be having serious grief with my laptop but at least I am learning useful stuff along the way . I will report back in a couple of days with (probably) a new BSOD report, if you would be kind enough to look at it? Many thanks. Chris

 

[Brogues]

Just crashed again - wasn't using it at the time - it just rebooted. I have removed Spyware Dr and installed MSE and Malwarebytes and done a full scan on both - nothing found

Attaching the bootlog file. Again cannot attach the dump file as it's invalid? Likewise for the xml file?

Any thoughts? I'm getting to the point where I think a complete install is the only way to go - but will try to repair windows first. But annoying not to know what might be causing it as I don't want to reinstall everything and then find it comes back?

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: fe
BCP1: 0000000000000008
BCP2: 0000000000000006
BCP3: 0000000000000005
BCP4: FFFFFA8007DDB160
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\112712-24429-01.dmp
C:\Windows\Temp\WER-31824-0.sysdata.xml

 

[x BlueRobot]

Strange, are you placing the .dmp files in a compressed (zipped) folder and then uploading to the forums?

Stop 0xFE points to the a USB device driver, and from your first BSOD, usbhub.sys was blamed which is a Windows device driver:

• Driver Reference Table

Have you tried this possible solution?

• http://www.sevenforums.com/tutorials/165554-usb-driver-general-fix-problems.html

 

[Brogues]

Sorry I have zipped up the two files mentioned. The WER one is the latest - the one mentioned doesn't appear to be there any longer? My laptop has crashed several times since. Not sure if old ones get removed?

I have already tried the USB General fix. I was unable though to delete the INFCACHE.1 file as I didn't have permissions and exploring that problem took me down another road... so I gave up.

I do still get the driver missing pop up occasional and delete the unknown driver from the list but it occasionally comes back. I don't have anything attached to the USB. I do not own a hub(?) and have never attached one to my laptop? The only things I have attached to USB are phone (regularly), backup drive (occasionally) and CDRom (rarely - only installing software)

Many thanks

 

[x BlueRobot]

[COLOR="red"]BugCheck FE[/COLOR], {8, 6, 5, fffffa8007ece160}

Probably caused by : [COLOR="Red"]usbhub.sys[/COLOR] ( usbhub!UsbhHubProcessChangeWorker+ec )

The USB hub refers to your USB slots and the driver which allows the operating system communicate with these slots, for instance when you plug a USB compatible device which is PnP (Plug n Play), the drivers are automatically installed for the device and you then able to use it (e.g. USB flash drive).

• http://www.sevenforums.com/tutorials/3413-repair-install.html

The PC Tools driver is still being loaded for some reason?

Loaded driver \??\C:\Windows\System32\drivers\pctgntdi64.sys

 

[Brogues]

I have looked in this location and done a search for pctgntdi64.sys and it doesn't appear to exist anywhere?

 

[x BlueRobot]

Are you showing hidden files?

 

[Brogues]

Yes I am. The only files that start with PCT are PCTBD64.sys and PCTBD64.sys

 

[x BlueRobot]

PCTBD64.sys is a PC Tools driver (PC Tools Browser Defender Driver), so you could create a backup and create a System Restore point:

• http://www.sevenforums.com/tutorials/700-system-restore.html

Some sources of information for PCTBD64.sys:

• pctbd64.sys - What is pctbd64.sys ?
• SystemLookup - PCTBD

Some other AV programs which have left some of their drivers behind also:

• How to Display Hidden Devices Drivers

 

[Brogues]

Right - I went back to hidden devices in Device Manager and removed all the PCT files, including the one you mentioned originally which was there! It wasn't in file manager but it was hanging about the devices. System Restore was something I tried at the outset and I took it back as far as I could go - beyond the point when the problems started. Now I have got ride of PCT altogether hopefully, I will wait and see what happens and perhaps I can send you the crash files again? Many thanks

 

[Layback Bear]

This might help find it.

View attachment 243410

 

[Brogues]

Yes I have removed all of the PCT drivers from device manager now but the two I found originally in C:\windows\drivers (PCTBD64.sys and PCTBD64.sys) are still sitting in this folder? Should they be removed? I am awaiting the next crash so I can get new logs. Of course, I am hoping that there won't be another crash but I have a feeling this won't be the case I will keep you posted. I will wait before I do anything else as I am trying to work through this systematically. Again, thanks for all your help. Chris

 

[x BlueRobot]

Have the drivers reappeared?

 

[Brogues]

Yes they have from device manager. It hasn't BSOD that I have spotted yet but I have heard it reboot a few times and then I just get a black screen and have to switch it off and back on again to get it running again. I'm waiting to spot the BSOD to get another report.

 

[x BlueRobot]

Scan for corrupted or missing protected Windows files with System File Checker:

• http://www.sevenforums.com/tutorials/139810-sfc-scannow-run-command-prompt-boot.html

Run some hard-drive testing procedures with:

• Hard Drive Diagnostic Procedure

Additional tests which you can try:

• http://www.sevenforums.com/tutorials/433-disk-check.html
• CrystalDiskInfo - Software - Crystal Dew World
• SeaTools for Windows | Seagate

Post a screenshot of the Crystal Disk Info summary:

• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

 

[Brogues]

I don't dare hope that this problem is fixed - but my laptop hasn't BSOD for 2 days! I wonder now if the reboot problem I had might have been some windows updates because I did do another update just before it kept rebooting randomly. The reboot issue where it doesn't always boot into windows might be a separate issue and I still occasionally get a message about not be able to load a driver - but no BSOD which is brilliant! The hard drive has stopped working overtime as well. I will give it a couple of days and report back again - or will report back should I get the BSOD in the meantime. The 2 PCT files are still there - C:\windows\drivers (PCTBD64.sys and PCTBD64.sys) but not sure how I can/should remove these? Unless I reinstall PCT and try uninstalling again cleanly - but I won't bother if they are not giving me grief? I will keep you posted anyway. Feeling quietly confident but I have had a couple of days before now without a crash but not recently so hoping it might have been PCT causing this. Thinking back, I originally had PCT installed but uninstalled it because it was giving me some issues. I installed AVG instead but then decided to unintall AVG and put PCT back on a while back. It may well have started a while after that so this could have been the issue all along. But I will wait a few more days before celebrating! Chris

 

[x BlueRobot]

Thanks for the update Chris, hopefully you won't get another BSOD

 

[Brogues]

I will get back to you either way, thank you

 

[Brogues]

Well.... I'm glad I didn't hold my breath! It has just BSOD again. It didn't manage to boot into Windows - got the black screen again but switched off and back on and F8 and have managed to collect the files which I am attaching. Also another file which was something I ran from the MS site a few days ago - not sure if it's useful. SO disappointed.... I do hope these files help identify the issue. Thanks for your continued patience/help

 

[x BlueRobot]

[COLOR="red"]BugCheck FE[/COLOR], {8, 6, 5, fffffa8006f05160}

Probably caused by :[COLOR="Red"] usbhub.sys[/COLOR] ( usbhub!UsbhHubProcessChangeWorker+ec )

The USB Hub driver is the main cause of the crashes, since every dump has pointed to this driver, I would suggest a Repair Install and see if that resolves the issue:

• http://www.sevenforums.com/tutorials/3413-repair-install.html

Unscanned Files:
------------------
[c:\windows\c:\windows\system32\drivers]
tfnetmon.sys        The directory name is invalid.
[c:\windows\system32\drivers]
tffsmon.sys         The file is not installed.
tfsysmon.sys        The file is not installed.

These two files are linked to PC Tools, and I understand that the other PC Tools files are reappearing, with this issue I would suggest installing PC Tools again, and then using the official installer (if available) or uninstalling via Control Panel in Safe Mode, and then using a program such as CCleaner to attempt to clean up any left over files:

• http://www.sevenforums.com/tutorials/69585-safe-mode.html
• CCleaner

Have you ran System File Checker?