Solved BSOD Random crashes - Bugcode_USB_Driver_Error 0x000000FE

[Brogues]

I cannot believe I am writing this. I have just installed the last of the programs and my laptop has again crashed!! Same error and I think the logs will be very similar - again something to do with CDRom.sys? This is INSANE! I have also sent these files to my contact at Dell. I am beyond going mental over this now

 

[x BlueRobot]

[COLOR="red"]BugCheck FE[/COLOR], {8, 6, 5, fffffa800785a160}

Probably caused by : [COLOR="Red"]usbhub.sys[/COLOR] ( usbhub+12a60 )

Usual causes:  USB device driver

[B]STACK_TEXT: [/B] 
fffff880`033cbc18 fffff880`03d4ba60 : 00000000`000000fe 00000000`00000008 00000000`00000006 00000000`00000005 : nt!KeBugCheckEx
fffff880`033cbc20 00000000`000000fe : 00000000`00000008 00000000`00000006 00000000`00000005 fffffa80`0785a160 : [COLOR="red"]usbhub+0x12a60[/COLOR]
fffff880`033cbc28 00000000`00000008 : 00000000`00000006 00000000`00000005 fffffa80`0785a160 00000000`00000000 : 0xfe
fffff880`033cbc30 00000000`00000006 : 00000000`00000005 fffffa80`0785a160 00000000`00000000 00000000`00000000 : 0x8
fffff880`033cbc38 00000000`00000005 : fffffa80`0785a160 00000000`00000000 00000000`00000000 00000000`00000001 : 0x6
fffff880`033cbc40 fffffa80`0785a160 : 00000000`00000000 00000000`00000000 00000000`00000001 fffffa80`03ba32c0 : 0x5
fffff880`033cbc48 00000000`00000000 : 00000000`00000000 00000000`00000001 fffffa80`03ba32c0 fffffa80`03ba32c0 : 0xfffffa80`0785a160

It's the same crash again, did we turn off USB Suspension?

• http://www.sevenforums.com/tutorials/147369-usb-selective-suspend-turn-off.html

There might a physical problem with the USB ports, since you have clean installed Windows 7 again.

 

[Brogues]

The thing is, I am not actually using the USB ports. They were not in used when it crashed and I rarely have anything plugged in unless I am charging my phone and in today's case, installing software. But I had removed both the exernal CDRom (I don't have an internal one) and the backup hard drive so nothing in the USB ports at the time. But will persevere. I will try anything now. My Peroni stash is getting low due to excessive use to keep my head on!

 

[x BlueRobot]

I meant get Dell to disconnect the power cables or the connectors for the USB ports and see what happens

 

[Brogues]

Yes thanks I will discuss this with them. The problem is that there is no pattern so it's difficult to gauge immediately whether anything that's done is a fix.

the other thing that I have noticed is that the message about a device not working has come back - came back soon fter the first crash. But there is nothing in Device Manager which is showing an unknown device. But I am sure there must be a connection? This message didn't appear until after the BSOD

 

[x BlueRobot]

What device is not working in Device Manager?

 

[Brogues]

There is nothing coming up in Device Manager! I just get a pop-up occassionally (usually after a crash) but when I go to Device Manager it all looks fine?! On the last install, this unknown device came back periodically but have seen nothing in this install. I got the pop-up yesterday after the crash - haven't seen it since. If my laptop doesn't crash with the USB Suspension disabled, will that prove that there is a USB hardware issue do you think? I'm trying to put together another case before I speak to Dell technicians because if they tell me it's software, I will SCREAM!!!

 

[x BlueRobot]

Try disabling the USB Suspension, and what is this pop-up?

 

[Brogues]

I have disabled. No crashes since.... will wait a couple of days before I comment on that further?! The pop-up was saying that a device could not be installed but nothing in Device Manager - normally after a crash. Not seen since the last crash and disabling USB Suspension. On the phone to Dell for 1.5 hours this morning whilst they checked through my machine. Talked to them about the help you have given and suggestion of disabling USB Suspension - they have suggested leaving it this way for now. They are escalating this and getting back to me Monday. Will be interesting to see if it crashes between now and then. If not, then we (you) may have found the solution - or at least something for Dell to work on. I'm very keen to hit the 'Mark as Solved' button I would like to think that this might have been useful to others also. Will certainly keep you posted. Thank you. Chris

 

[x BlueRobot]

Your welcome let's just keep our fingers crossed that it may have been the solution!

 

[Brogues]

well so far so good...... (where have I heard that before!). IF it doesn't crash over the weekend and I assume disabling the USB is the reason, would that prove that it is a USB hardware issue? They did change the motherboard which is connected to the ports. I think if they needed to physically change the USB ports, then this would actually involve replacing the entire base of the computer - i.e. a new computer? But I'm not complaining, so long as I keep the hard drive as re-installing does not fill me with joy!

 

[x BlueRobot]

The motherboard would have to be replaced if you wanted to change the USB ports, but I'm not sure if Dell would give a motherboard replacement or replace the entire computer, you would have to ask that question yourself.

This may help explain things:

• What Is a USB Selective Suspend? | eHow.com

The problem could be due to the USB driver or the USB ports, and in some cases both; but since you have reinstalled Windows then I think it may be more of a hardware issue.

 

[Brogues]

Yes they have already replaced the motherboard - twice now! I'm assuming it's not a driver issue due to software installation twice but not sure what they can replace now as motherboard has been done. No crashes at all since I switched off USB Suspend?!

 

[x BlueRobot]

That's good so far, let's just wait and see what happens

 

[Brogues]

Gone another day without crashes and can probably say this is the solution as it has not crashed since Friday when I enabled USB Suspension. I understand what that means but what I'm not clear on is what this means in terms of getting a permanent fix that does not require me to suspend USB? Although it's not a big deal and I'm delighted my laptop has not crashed, it does mean there is a problem somewhere and I'm not sure what this requires to make it a permanent fix? I guess Dell will know but as the motherboard has been replaced twice now, I'm assuming there must be something else at fault which can be replaced so that I can be confident it's a permanent fix? I also have all options to Sleep Mode switched off as this was also giving me grief but I think the two are connected. Many thanks Chris

 

[x BlueRobot]

That's good to know, and well all the crashes pointed to the USB driver, which is a Microsoft operating system file, and you have had a complete reinstallation of Windows, so I'm not entirely sure what the issue may be myself :huh:

You can try testing the power:

• http://www.sevenforums.com/tutorials/160729-nvidia-amd-video-card-test-occt.html

Select the Power Supply test and then upload the results.

 

[Brogues]

Actually Dell did all the tests remotely, including the power. It may remain a mystery. It did once crash when I took the power cable out but it has often crashed when I do something as simple as moving the machine - which is why I felt there may be a hardware issue somewhere or a loose cable or something. But then it also crashed when I wasn't using it so who knows! I am sure that enabling suspension of the USB is the reason it hasn't crashed though because that's all I have done since the last crash. I could of course switch it back just to prove it - but not sure I can face seeing the BSOD again! I will see what Dell say. Again, thank you and I will get back to you will the final resolve. Chris

 

[x BlueRobot]

Let's see what Dell says and it's strange that there doesn't seem to be a real problem :huh:

Your welcome

 

[Brogues]

And finally...... Dell have called today and said they will replace my Vostro130 with a brand new machine! However, they don't make the 130 any longer (I wonder why?!) so I would need to find something comparable. They are suggesting the Vostro 3360 but I need to check it out to make sure I am getting something of similar spec. I have also requested that perhaps they just reimburse me so i can make my own choice but I might be pushing my luck there!

Anyway, you will no longer have me harassing me with my laptop issues (hopefully) as this one is to be gone soon. Actually, I can safely say that there are no more BSOD so enabling the USB suspension definitely sorted it! However, Dell didn't ask so I didn't tell them - and anyway it still indicates there's an issue so no guilt feelings about that.

I just wanted to come back and say a HUGE thank you for all of you who contributed to my sorry little story and especially x BlueRobot for just being there to help me for what seems to have been going on forever. I am really very, very grateful for all your help. I think it's incredible that you give up your time to support people and it's really so much easier to cope with these mind-boggling technical issues when you know you can ask advice and get help on this really brilliant forum.

I'm not sure if my 'solution' was a 'solution' but I think I will 'Mark as Solved' just because I can - and actually it might help someone out there.

Bye from me and thanks again, REALLY!

Chris

 

[x BlueRobot]

Your very welcome, let's just hope you don't have the same issue with the new laptop