Solved BSOD - Random Crashes, error 0x0000003b

[Wiznet]

Hello Computer geniuses! I have a problem with a new laptop that I purchased, now before telling me go to tech support....I have and surprisingly -sarcastic- they are useless!


Computer Specs:
MSI MS16F3 Gaming Notebook Spec[1]

The Problem (More In Detail):
So the laptop will run perfectly fine but sometimes at random times it will decide to crash. There are no signs or certain things I Do that cause the crash, it seems like it is random! (BSOD)

What I Have Tried:
I already have ran memtest 86+ with 7 passes and it found nothing. Already ran virus scans many times. I have also re-installed windows, updated drivers, ect. So pretty much I have no clue what to do now!
If you need more info, please comment and I will try comment as quickly as I robo...humanly can! (unless the laptop crashes again...) (also ran prime95 for 35 minutes without any crashes)

EDIT: adding correct BSOD post

 

[koolkat77]

Welcome

Please follow the http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[Wiznet]

added the correct file, thank you koolkat.

EDIT: is it correct? dont seem to be getting answers ^^

 

[koolkat77]

okay, which antivirus did you scan with?
I see none listed in your msinfo file

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes: System service, Device driver, graphics driver, ?memory

STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA
Usual causes: Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS

 

[Wiznet]

okay, which antivirus did you scan with?
I see none listed in your msinfo file

Spywaresnd and malwarebytes

 

[koolkat77]

Hmm. Please uninstall Spybot, it does find things but it also corrupts stuffs sometimes. Uninstall with the free version of Revo Uninstaller Free

Download, install and update Microsoft Security Essentials. Run a full scan and delete anything it finds.

 

[Wiznet]

Hmm. Please uninstall Spybot, it does find things but it also corrupts stuffs sometimes. Uninstall with the free version of Revo Uninstaller Free

Download, install and update Microsoft Security Essentials. Run a full scan and delete anything it finds.

Alright Ill let you know if it finds anything.

 

[koolkat77]

Okay, and don't get impatient when someone is taking time to reply.

 

[Wiznet]

Okay, and don't get impatient when someone is taking time to reply.

Computer can not get through a full scan without crashing

 

[koolkat77]

What sort of crash?
Describe in details

 

[Wiznet]

What sort of crash?
Describe in details

Alright, I will try my best.

The crash does not seem to have any certain pattern of when it will hit but it seems the time frame would be between 15-2 hours. No certain activity seems to trigger the crash as it has happened while running different applications. When the actual crash occurs, the screen will freeze, the sound will run for 1-5 seconds after, then make a buzzing sound and proceed to the blue screen where it creates the dump file. It will then reboot and a message will appear saying windows has experienced an unexpected error.

EDIT: I also notice that a lot of my applications seem to crash often, google chrome, games, microsoft word, ect.

 

[koolkat77]

Okay can you tell me where you got your copy of windows 7 from?

 

[Wiznet]

Okay can you tell me where you got your copy of windows 7 from?

Newegg, I have the same version installed on the pc i built and it runs without flaw.

 

[koolkat77]

Okay.

When was the last time you reinstalled windows 7?

 

[Wiznet]

Okay.

When was the last time you reinstalled windows 7?

3 days ago.

 

[koolkat77]

Okay, you say its a new laptop so it's under its warranty right?

Run Disk Check for hard disk for file system errors and bad sectors on it
→ http://www.sevenforums.com/tutorials/433-disk-check.html

Hard drive test both short and long with
→ SeaTools for Windows

You may also take a hard drive test from the hard drive manufacturers website

 

[Wiznet]

Okay, you say its a new laptop so it's under its warranty right?

Run Disk Check for hard disk for file system errors and bad sectors on it
→ http://www.sevenforums.com/tutorials/433-disk-check.html

Hard drive test both short and long with
→ SeaTools for Windows

You may also take a hard drive test from the hard drive manufacturers website

Alright I will run these test over night, will let you know how it goes in 8 hours or so.

 

[koolkat77]

Take your time & let me know the warranty status.

 

[Wiznet]

Take your time & let me know the warranty status.

I believe it has 1 year warranty so it is still under just that I am being a stiffler and have warranty as a last resort since it is usually much more of a headache.

 

[koolkat77]

Hmm okay.
Let us know the hard drive test results