BSOD - Random Crashes Started Today, Three in Few Hours

[Jimstigator]

Good morning,

A users laptop began crashing this morning. It's occurred three times so far, and will likely continue. I updated the driver that has caused our org crashes in the past, but it didn't help.

Thanks!
Jim

 

[Dsprague]

The crash is being caused by the Intel display driver:

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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff881309d0ea0, 0, fffff8800597e878, 5}

*** WARNING: Unable to verify timestamp for igdpmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdpmd64.sys

Could not read faulting driver name
[COLOR=Red]Probably caused by : igdpmd64.sys[/COLOR] ( igdpmd64+15a878 )

Followup: MachineOwner
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Driver Reference Table - igdkmd64.sys

you can find updates for the driver here: Intel Download Center

 

[Jimstigator]

Damn you are fast. Thanks a TON! As usual, this place is great.

-Jim

 

[Dsprague]

Glad we could help out let us know how things go.