Solved BSOD - Random daily occurence

[emmis]

I really have not been able to make heads or tails of this. Nor have I seen a consistent behavior either. Hope you can help.

 

[koolkat77]

Welcome to SevenForums

Those .dmp files are taking a while to load, I will report back if and when they load. Meanwhile:

Problematic software:

Start Menu\Programs\DAEMON Tools Pro	Public:Start Menu\Programs\DAEMON Tools Pro	Public

Daemon Tools
Please uninstall DAEMON Tools. It uses a driver called sptd.sys which is known to cause BSOD-s in Windows 7. Uninstall the software using Add/Remove Programs. Reboot the system. Once the program is uninstalled, run sptd.sys uninstaller to remove the driver from your system.

As an alternative, many people recommend the use of Total Mounter or Magic ISO

OR, Prefer 7zip out of all:
Download and install 7-Zip, it is free +it can extract any iso file. So you can use it the way you want to. At a max you'll miss some chapter chooser screen of a DVD title.

AVG contributes in blue screens, suggestion: Uninstall it and replace with Microsoft Security Essentials (at least to test). You may install AVG back later (Newer version preferable) if we know that it wasn't causing your BSOD-s. Use the AVG removal tool and reboot your computer whenever you are prompted to.

• AVG | Download tools and utilities

Recommended antivirus program for Windows 7 based on stability compared to others:-

• Microsoft Security Essentials - Free Antivirus for Windows
• Malwarebytes - The Free version
• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

:warn: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Please remove this:, with Revo Uninstaller using Advanced Mode:

Start Menu\Programs\McAfee Security Scan Plus	Public:Start Menu\Programs\McAfee Security Scan Plus	Public

Run these tools and delete anything they find:

• Anti-rootkit utility TDSSKiller

ESET online scanner:

• Free Online Virus Scanner | ESET

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Run Disk Check on your hard disk for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Let us know the results.

 

[emmis]

Thank you for the response.

I uninstalled everything that was advised above. I then ran all of the scans and tools listed above as well.

Unforntunately, I am still getting these random bsod's..

Any help is appreciated.

 

[koolkat77]

Please upload the newest .dmp files.

How old is your computer BTW?

 

[emmis]

Sorry for the late reply as I have been offline for a bit. When I powered up the 'puter it seemed to run longer than usual (ie: 24 hrs) w/o a crash. However but it just restarted itself, albeit without a bsod this time. The crash files are attached. I would guess that the system is about four yrs old or so.. Thanks!

 

[koolkat77]

No dump files.

Upload a screenshot of your hard disk using crystal disk info and the summary tab using speccy:

• CrystalDiskInfo - Software - Crystal Dew World
• Speccy - System Information - Free Download
• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Did any of the virus scanners find any virus?
How does you computer work in safe mode?

 

[emmis]

No viruses and nothing from malwarebytes or spybot. I haevn't run it in safe mode for any length of time but it does boot into it fine and runs for a while w/o issue.

 

[koolkat77]

Test your hard drive.
Hard drive test both short and long with:

• SeaTools for Windows

Also the DOS version of:

• SeaTools for DOS
• and a Guide SeaTools for DOS tutorial

 

[emmis]

Two more crashes since last post. The latest had dump files I think..

The seagate tool tests all passed.

 

[koolkat77]

It's a hardware bugcheck.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, 86a4f024, b63a2000, 135}

Probably caused by : AuthenticAMD

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 00000000, Machine Check Exception
Arg2: 86a4f024, Address of the WHEA_ERROR_RECORD structure.
Arg3: b63a2000, High order 32-bits of the MCi_STATUS value.
Arg4: 00000135, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  FlashPlayerPlu

CURRENT_IRQL:  1f

STACK_TEXT:  
82f76d2c 82e28fcd 00000124 00000000 86a4f024 nt!KeBugCheckEx+0x1e
82f76d68 82f22a6c 86a4a051 86a4f024 82ec8a50 hal!HalBugCheckSystem+0xab
82f76d98 82e2927f 86a4fea8 82e36e40 00000000 nt!WheaReportHwError+0x230
82f76eac 82e29371 86a4fea8 86a4fef8 00000000 hal!HalpMcaReportError+0x3b
82f76ed0 82e295dd 00000000 86a4fef8 82f76ff0 hal!HalpMceHandler+0x8b
82f76ee0 82e1f5f5 00000000 00000000 00000000 hal!HalpHandleMachineCheck+0x3b
82f76ff0 82e1c261 00000000 801de000 00000000 hal!HalpMcaExceptionHandler+0x87
82f76ff0 00000000 00000000 801de000 00000000 hal!HalpMcaExceptionHandlerWrapper+0x89


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: AuthenticAMD

IMAGE_NAME:  AuthenticAMD

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_CACHE

BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_CACHE

Followup: MachineOwner
---------

0: kd> !errrec 86a4f024
===============================================================================
Common Platform Error Record @ 86a4f024
-------------------------------------------------------------------------------
Record Id     : 01cdc14ed0b48de4
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 11/13/2012 14:02:57 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ 86a4f0a4
Section       @ 86a4f17c
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x86
Error Type    : Cache error
Operation     : Data Read
Flags         : 0x00
Level         : 1
CPU Version   : 0x0000000000060fb1
Processor ID  : 0x0000000000000000

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ 86a4f0ec
Section       @ 86a4f23c
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000000
CPU Id        : b1 0f 06 00 00 08 02 00 - 01 20 00 00 ff fb 8b 17
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ 86a4f23c

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ 86a4f134
Section       @ 86a4f2bc
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : DCACHEL1_DRD_ERR (Proc 0 Bank 0)
  Status      : 0xb63a200000000135
  Address     : 0x000000004c0e17b8
  Misc.       : 0x0000000000000000

0: kd> !sysinfo
!sysinfo [ cpuinfo | cpumicrocode | cpuspeed | gbl | machineid | registers | smbios ] [-csv | -noheaders]
0: kd> !sysinfo cpuspeed
sysinfo: unknown error 80004005

Follow this guide: http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html step by step and let us know what you find out.

 

[emmis]

ok. following the guide now..

 

[emmis]

So far, no reboots in a week. I had reset my bios back to the default. I suspect it was due to my overclocking.. Which had previously been stable for a few years. So, go figure. I am stable now, albeit slower.

But most importantly, T H A N K Y O U!

 

[koolkat77]

Thanks for letting us know.
You may mark the thread as solved after a few days of observing.