Solved BSOD - random on Samsung R730 - more frequent

[mart4494]

Hi Guys - BSOD happening with more frequency on a Samsung R730 laptop purchased 2010.

Win32bit SP1 Home Premium - OEM
Pentium Dual Core T4400 2.20GHz
3GB Ram

Any help would be appreciated

Zip file attached

regards

 

[writhziden]

Marvell Yukon 88E8040 Family PCI-E Fast Ethernet Controller	PCI\VEN_11AB&DEV_4354&SUBSYS_C06D144D&REV_00\4&95D8421&0&00E3	This device is disabled.

Did you disable the device above intentionally? Would you mind explaining the reason so we can understand your troubleshooting steps?


Crashes indicate your Intel(R) Matrix Storage Manager Driver. I would recommend updating it from Intel® Driver Update Utility.

 

[mart4494]

Marvell Yukon 88E8040 Family PCI-E Fast Ethernet Controller    PCI\VEN_11AB&DEV_4354&SUBSYS_C06D144D&REV_00\4&95D8421&0&00E3    This device is disabled.

Did you disable the device above intentionally? Would you mind explaining the reason so we can understand your troubleshooting steps?


Crashes indicate your Intel(R) Matrix Storage Manager Driver. I would recommend updating it from Intel® Driver Update Utility.

Hi - thanks for getting back. I deliberately disabled the Ethernet Controller as my wife (who owns the laptop) only uses the wi-fi connection from the router. I will re-enable it.

Will also look to update the Intel Matrix Storage Manager Driver.

Again, many thanks.

regards

 

[mart4494]

Hi - enabled the Marvel Ethernet adaptor and updated the display driver from the Intel website. Shortly afterwards got the BSOD - fortunately I was around to get the full details.

IRQ1_NOT_LESS_OR_EQUAL message

STOP 0x000000D1 (0x0004FFED, 0x00000002, 0x00000000, 0x8BC635A7)

iastor.sys - address FBC635A7 base at 8BC25000, datestamp 4ab4c23f

Attached revised zip file

Thanks for looking

regards

 

[mart4494]

An update.

Started the laptop in safe mode and went on to the Intel site. It failed to recognize and update was available for the Intel Storage Driver. Downloaded the update manually and applied the update via - Control Panel - Device Manager.

File search Drive C: reveals

c:\Program Files\Intel\Intel Storage Manager\Driver\Iastor.sys 13/10/2009 331,288

c:\Program Files\Intel\Intel Storage Manager\Driver64\Iastor.sys 13/10/2009 409.624

c:\Windows\System32\Drivers\Iastor.sys 17/10/2011 462,104

I assume (or hope) the update has been applied.

 

[writhziden]

It appears the update was applied. Nice troubleshooting work.

Let us know if it resolves the problem.

 

[mart4494]

Hi - the revamped driver seemed to sort things out for a while then there was often what appeared to be intense disk activity for no apparent reason but at least the laptop did not throw up a BSOD.

Decided to run Seatools from Seagate which has indicated that the disk is on it's way out. So no doubt this would explain the random but becoming more frequent BSOD issues in addition to the outdated Intel driver.

Maybe Seatools will be able to isolate the 'damaged' sectors but in my experience this would only be a temporary fix so have ordered a new replacement disk. Will pop the old one away, may need it one day.

Many thanks for your help over this especially with the required updated Intel driver.

regards

 

[writhziden]

Glad I could help, and I am happy to see the thread solved. Nicely done!