BSOD random W7 Pro x64, error NETIO.SYS \ ntoskrnl.exe

[Slogdosh]

Hi there, my colleague is getting random BSOD on his relatively new Dell E6330 with W7 Pro x64.

I have grabbed some dump files and tried to understand them in BlueScreenView, but they don't make a lot of sense to me, but these two items are frequently mentioned: NETIO.SYS \ ntoskrnl.exe.

I also ran Memtest86+ and it came back with no errors.

Please can someone help me translate these dump files (attached)?

Many thanks

 

[koolkat77]

Welcome to the forum.

Please uninstall Trend Micro and AVG software.

• Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:
  • Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase
  • Help protect your PC with Microsoft Security Essentials
  • Malwarebytes Free

   Note

:info: Do not start the trial version of MalwareBytes

• Also take a look at: Good & Free System Security Combination

• Virus Check:
  • Make scans with these tools below:
    • TDSSKiller Rootkit Removal Utility Free Download | Kaspersky Lab US
    • Online Virus Scanner Eset
• Application conflict:
  • Reduce the start-up items. This will help avoid software conflicts:
    • Remove Startup Programs in Windows 7
    • Clean Startup in Windows 7

• System File Checker
  • The SFC /SCANNOW Command - System File Checker scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible. If you have modified your system files as in theming explorer/system files, running sfc /scannow will revert the system files to it's default state.
    • Link to full tutorial: http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
• Run Disk Check in Windows 7
  • Run this on your Hard Drive(s). This will show you how to run Check Disk or chkdsk in Windows 7 to check a selected hard disk for file system errors and bad sectors on it. With both boxes checked for all HDDs and with Automatically fix file system errors. Post back your logs for the checks after finding them using http://www.sevenforums.com/tutorials/96938-check-disk-chkdsk-read-event-viewer-log.html
    • Link to full tutorial: http://www.sevenforums.com/tutorials/433-disk-check.html

• Check for heating issues using Speccy or HWmonitor
  • HWMonitor CPUID - System & hardware benchmark, monitoring, reporting
  • Speccy - System Information - Free Download
    • Please upload a summary tab using Speccy. http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Update these drivers to their latest available.

lmimirr.sys Wed Apr 11 04:32:45 2007 (461C108D)
RemotelyAnywhere Mirror Miniport Driver or LogMeIn Mirror Miniport Driver
Driver Reference Table - lmimirr.sys

PBADRV.sys Tue Jan 8 01:12:13 2008 (4782798D)
PBA Support Driver from Dell
Driver Reference Table - PBADRV.sys

LMIRfsDriver.sys Mon Jul 14 22:26:56 2008 (487B7E50)
RemotelyAnywhere Mirror Miniport Driver or LogMeIn Mirror Miniport Driver
Driver Reference Table - LMIRfsDriver.sys

• To perform a clean install of a driver, follow this tutorial:
  • How to Clean Left Over Driver Files with Driver Sweeper

If no updates are available, then remove the software with revo.

• Revo Uninstaller "Free"
  • Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling. This allows you to remove leftover registry entries of the software.
    • Link to download: Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Keep us posted.

Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Sat Oct 26 06:29:20.798 2013 (UTC + 6:00)
System Uptime: 0 days 0:48:35.000
BugCheck C2, {7, 109b, 650067, fffffa80072bc8be}
Probably caused by : NETIO.SYS ( NETIO!FreeCacheEntry+4b )
BUGCHECK_STR:  0xc2_7
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Sat Oct 26 04:47:20.481 2013 (UTC + 6:00)
System Uptime: 0 days 2:06:56.683
BugCheck 24, {1904fb, fffff8800931d488, fffff8800931cce0, fffff8000306a980}
Probably caused by : ntkrnlmp.exe ( nt!ExpCheckForIoPriorityBoost+5c )
BUGCHECK_STR:  0x24
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Sat Oct 26 02:39:49.095 2013 (UTC + 6:00)
System Uptime: 0 days 6:42:49.907
BugCheck 3B, {c0000005, fffff800030d10d8, fffff8800d8f6d30, 0}
Probably caused by : ntkrnlmp.exe ( nt!KiTryUnwaitThread+28 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  SearchFilterHo
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Fri Oct 25 19:54:41.248 2013 (UTC + 6:00)
System Uptime: 0 days 0:00:38.450
BugCheck 1A, {41287, be, 0, 0}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+454f5 )
BUGCHECK_STR:  0x1a_41287
PROCESS_NAME:  WerFault.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

 

[Slogdosh]

Thanks koolkat77 for such a detailed reply. Apologies for taking a while to reply, the colleague has been away travelling.

I went through each point and got the following result:

Uninstall Trend Micro and AVG software - done
Install MS Security Essentials & Malwarebytes - done. Found 1 severe issue (trojan) and 8 medium risk issues - all cleaned

Virus check with TDSSKiller - success. Nothing found
Virus check with ESET Online Virus Scanner - success. Nothing found
Remove Startup items - done
Run SFC /SCANNOW - complete, no errors found
Run Disk Check - complete, no errors found
Run HWmonitor - done, see: View attachment 295473
Run Speccy - done, see: View attachment 295472

Update drivers:
PBADRV.sys - couldn't find any updated driver from Dell
lmimirr.sys - uninstalled with Revo and reinstalled new version
LMIRfsDriver.sys - uninstalled with Revo and reinstalled new version

Will have to monitor the situation and see if it BS's again.

Thanks
Slogdosh

 

[koolkat77]

Thanks for the update. Do keep us posted.