BSOD randomly but most of the time while gaming

Jouche · Jun 21, 2012

Problem started about 2 or 3 weeks ago when I installed a new GPU (Geforce GTX500Ti). A couple of days after installation I started getting BSODs at least once if not multiple times a day. Also to include I did buy a new Power Supply, as the new GPU required at least 500w I bought a 600w. Called and spoke to HP which is the system maker and spoke to their tech support and did everything from all the hardware and software diagnostics to two full system recoveries restoring system back to factory defaults. Also took the new GPU out and replaced it with the older one I had and replaced hard drive and new copy of windows. Only thing that is not OEM in the machine now is the new power supply. Guys I am running out of options and I am close to just throwing this thing out the window as I am sure everyone has come close to once or twice while working with their machines. Please help attaching .DMP files and system check with post. Thanks in advance!
SYSTEM SPECS
Windows 7 Home premium 64 bit
AMD Athlon 2 X4 650 Processor 3.2 Ghz
8 Gbs RAM
Current GPU: Geforce 210
GPU I tried to install: Geforce GTX550Ti

Jouche · Jun 21, 2012

I have had 3 more BSODs since this post because I ran driver verifier I got 2 1a error codes and a 3b error code for some reason it wont let me zip it and attach but blue screen viewer said that the drivers that caused it were afd.sys and ntfs.sys. Any help please?

usasma · Jun 24, 2012

Only 49 updates since SP1 - most systems have between 75 and 130 updates. Please visit Windows Update and get all available updates

One of the memory dumps blames your Network driver. Please visit the HP website and update it.

Your Lycosa (Razer) driver dates from 2008. These older drivers are known to cause BSOD's in Win7 systems. Please update it from the Razer support website

Your Microsoft Application Virtualization drivers date from 2009. Please update them to the latest, Win7 compatible drivers.

If all this doesn't fix things, try the following (just a hunch on my part).

Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of Norton using this free tool: http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN
- IMMEDIATELY install and update the free antivirus, then check to ensure that the Windows Firewall is turned on.
- check to see if this fixes the BSOD's
NOTE: NEVER run more than 1 anti-virus, firewall, Internet Security/Security Center application at the same time.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:

[font=lucida console]
BHDrvx64.sys                     Wed Aug 17 23:09:07 2011 (4E4C8253)
IDSVia64.sys                     Wed Jul 20 09:19:46 2011 (4E26D5F2)
Ironx64.SYS                      Fri Jul 22 21:24:42 2011 (4E2A22DA)
Ironx64.SYS                      Mon Nov 14 21:00:53 2011 (4EC1C7D5)
Lycosa.sys                       Fri Jan 18 03:51:42 2008 (4790689E)
Rt64win7.sys                     Mon May 16 10:53:31 2011 (4DD13A6B)
SRTSPX64.SYS                     Thu Mar 15 14:09:21 2012 (4F623051)
SRTSPX64.SYS                     Tue Aug 02 16:30:01 2011 (4E385E49)
SYMDS64.SYS                      Mon May 16 18:15:03 2011 (4DD1A1E7)
SYMEFA64.SYS                     Thu Jul 21 20:22:02 2011 (4E28C2AA)
SYMEFA64.SYS                     Tue Nov 22 19:49:28 2011 (4ECC4318)
SYMEVENT64x86.SYS                Tue Nov 22 13:30:48 2011 (4ECBEA58)
SYMEVENT64x86.SYS                Wed May 04 23:16:30 2011 (4DC2168E)
SYMNETS.SYS                      Sat Nov 12 16:11:53 2011 (4EBEE119)
SYMNETS.SYS                      Wed Jul 20 22:24:22 2011 (4E278DD6)
Sftfslh.sys                      Wed Dec 02 19:55:48 2009 (4B170C94)
Sftplaylh.sys                    Wed Dec 02 19:55:40 2009 (4B170C8C)
Sftredirlh.sys                   Wed Dec 02 19:55:52 2009 (4B170C98)
Sftvollh.sys                     Wed Dec 02 19:55:23 2009 (4B170C7B)
Unknown_Module_fffff880`0520a000 Fri Mar 04 15:45:41 2011 (4D714F75)
Unknown_Module_fffff880`05221000 Mon Jul 13 19:21:51 2009 (4A5BC18F)
amd_sata.sys                     Fri Mar 04 15:45:41 2011 (4D714F75)
amd_xata.sys                     Fri Mar 04 15:45:44 2011 (4D714F78)
amdxata.sys                      Fri Mar 19 12:18:18 2010 (4BA3A3CA)
ccSetx64.sys                     Fri Nov 04 18:05:25 2011 (4EB461A5)
ccSetx64.sys                     Mon Aug 08 17:47:34 2011 (4E405976)
dump_amd_sata.sys                Fri Mar 04 15:45:41 2011 (4D714F75)
dump_storport.sys                Fri Apr 22 16:04:32 2011 (4DB1DF50)
nvhda64v.sys                     Wed Apr 18 13:07:54 2012 (4F8EF4EA)
nvlddmkm.sys                     Tue May 15 03:35:36 2012 (4FB20748)
usbfilter.sys                    Wed Dec 15 05:34:49 2010 (4D0899C9)
[/font]

Code:

[font=lucida console]
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\062112-16832-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Thu Jun 21 04:07:43.212 2012 (UTC - 4:00)
System Uptime: 0 days 0:12:11.820
BugCheck 1E, {ffffffffc0000094, fffff88002f18ef0, 0, 0}
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
Probably caused by : Rt64win7.sys ( Rt64win7+16812 )
BUGCHECK_STR:  0x1E_c0000094
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x1E_c0000094_Rt64win7+16812
Bugcheck code 0000001E
Arguments ffffffff`c0000094 fffff880`02f18ef0 00000000`00000000 00000000`00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\062112-26130-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Thu Jun 21 03:48:10.715 2012 (UTC - 4:00)
System Uptime: 0 days 2:34:44.322
BugCheck A, {fffff88002fd3308, 2, 1, fffff8000329f02d}
Probably caused by : ntkrnlmp.exe ( nt!KiRetireDpcList+13d )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  League of Lege
FAILURE_BUCKET_ID:  X64_0xA_nt!KiRetireDpcList+13d
Bugcheck code 0000000A
Arguments fffff880`02fd3308 00000000`00000002 00000000`00000001 fffff800`0329f02d
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

[/FONT]

Jouche · Jul 1, 2012

still having really bad BSOD issues now I am getting stop 0x0000050 page fault in a nonpaged area and stop 0x000000a IRQL errors and for some odd reason my computer will not allow me to attach or zip the minidump files...

usasma · Jul 1, 2012

Please zip up and upload the latest memory dumps with your next post. They're located in C:\Windows\Minidump

While waiting for a reply, please run Driver Verifier according to these instructions: Driver Verifier Settings

Jouche · Jul 1, 2012

thats the thing my computer will not allow me to attach or zip the mini dump files

writhziden · Jul 1, 2012

You cannot do it directly from the Windows\Minidump directory. All subdirectories in the Windows directory are protected to prevent hacking and security vulnerabilities. To upload the .dmps, either use the

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

or

http://www.sevenforums.com/tutorials/179397-dump-files-upload-sevenforums.html

Jouche · Jul 1, 2012

well then here you go it finally let me do it lol

usasma · Jul 2, 2012

Please update this driver or remove it from your system:
Driver Reference Table - DrvAgent64.SYS

Beyond that, we wait for the BSOD's caused by Driver Verifier

If the above steps don't stop the BSOD's, please zip up and upload any new memory dumps with your next post - and we'll see what we can figure out from there.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:

[font=lucida console]
AtiPcie64.sys     Wed Mar 10 09:33:45 2010 (4B97ADC9)
DrvAgent64.SYS    Mon Dec 14 05:23:26 2009 (4B26121E)
Lycosa.sys        Tue Sep 07 23:01:26 2010 (4C86FC86)
MpFilter.sys      Fri Mar 09 06:05:26 2012 (4F59E3F6)
RTKVHD64.sys      Tue Nov 23 05:14:08 2010 (4CEB93F0)
Rt64win7.sys      Wed Apr 11 12:29:16 2012 (4F85B15C)
VKbms.sys         Thu Sep 30 12:16:33 2010 (4CA4B7E1)
amd_sata.sys      Thu Nov 04 19:52:21 2010 (4CD34735)
amd_xata.sys      Thu Nov 04 19:52:23 2010 (4CD34737)
amdxata.sys       Fri Mar 19 12:18:18 2010 (4BA3A3CA)
aswFsBlk.SYS      Tue Mar 06 19:01:31 2012 (4F56A55B)
aswMonFlt.sys     Tue Mar 06 19:01:51 2012 (4F56A56F)
aswSP.SYS         Tue Mar 06 19:04:03 2012 (4F56A5F3)
aswSnx.SYS        Tue Mar 06 19:04:05 2012 (4F56A5F5)
aswTdi.SYS        Tue Mar 06 19:01:56 2012 (4F56A574)
aswrdr2.sys       Tue Mar 06 19:02:19 2012 (4F56A58B)
dump_amd_sata.sys Thu Nov 04 19:52:21 2010 (4CD34735)
dump_storport.sys Fri Apr 22 16:04:32 2011 (4DB1DF50)
nvhda64v.sys      Wed Apr 18 13:07:54 2012 (4F8EF4EA)
nvlddmkm.sys      Tue May 15 03:35:36 2012 (4FB20748)
usbfilter.sys     Wed Dec 15 05:34:49 2010 (4D0899C9)
[/font]

Code:

[font=lucida console]
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\070112-13946-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Sun Jul  1 02:05:28.092 2012 (UTC - 4:00)
System Uptime: 0 days 0:00:40.700
BugCheck A, {0, 2, 0, fffff80003293915}
Probably caused by : ntkrnlmp.exe ( nt!KeSetEvent+1e3 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_nt!KeSetEvent+1e3
Bugcheck code 0000000A
Arguments 00000000`00000000 00000000`00000002 00000000`00000000 fffff800`03293915
BiosVersion = 6.07
BiosReleaseDate = 05/04/2011
SystemManufacturer = Hewlett-Packard
SystemProductName = p7-1003w
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\070112-22604-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Sun Jul  1 02:04:17.802 2012 (UTC - 4:00)
System Uptime: 0 days 21:50:23.920
BugCheck 50, {fffffffffffffbff, 0, fffff800032e9756, 0}
Probably caused by : win32k.sys ( win32k!zzzWakeInputIdle+c7 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  X64_0x50_win32k!zzzWakeInputIdle+c7
Bugcheck code 00000050
Arguments ffffffff`fffffbff 00000000`00000000 fffff800`032e9756 00000000`00000000
BiosVersion = 6.07
BiosReleaseDate = 05/04/2011
SystemManufacturer = Hewlett-Packard
SystemProductName = p7-1003w
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

[/FONT]

Jouche · Jul 2, 2012

Just about to start driver verifier...btw I did memtest for about 4 passes with no errors just in case...and I also blue screened 3 more times today and I am attaching the dump files

Jouche · Jul 3, 2012

Driver Verifier has been running now with no BSODs for about 8 hrs now going to bed and checking back in the am

usasma · Jul 3, 2012

We'll still have to wait for the results from Driver Verifier.

Razer Lycosa drivers dating from 2010 - I can't recall how updated they are. I also wonder about the hardware. Uninstalling the software and removing the Razer device from your system is the test for this one.

In most cases Driver Verifier will point out the Razer driver if it's to blame.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:

[font=lucida console]
AtiPcie64.sys     Wed Mar 10 09:33:45 2010 (4B97ADC9)
Lycosa.sys        Tue Sep 07 23:01:26 2010 (4C86FC86)
MpFilter.sys      Fri Mar 09 06:05:26 2012 (4F59E3F6)
RTKVHD64.sys      Tue Nov 23 05:14:08 2010 (4CEB93F0)
Rt64win7.sys      Wed Apr 11 12:29:16 2012 (4F85B15C)
VKbms.sys         Thu Sep 30 12:16:33 2010 (4CA4B7E1)
amd_sata.sys      Fri Mar 04 15:45:41 2011 (4D714F75)
amd_xata.sys      Fri Mar 04 15:45:44 2011 (4D714F78)
amdxata.sys       Fri Mar 19 12:18:18 2010 (4BA3A3CA)
aswFsBlk.SYS      Tue Mar 06 19:01:31 2012 (4F56A55B)
aswMonFlt.sys     Tue Mar 06 19:01:51 2012 (4F56A56F)
aswSP.SYS         Tue Mar 06 19:04:03 2012 (4F56A5F3)
aswSnx.SYS        Tue Mar 06 19:04:05 2012 (4F56A5F5)
aswTdi.SYS        Tue Mar 06 19:01:56 2012 (4F56A574)
aswrdr2.sys       Tue Mar 06 19:02:19 2012 (4F56A58B)
dump_amd_sata.sys Fri Mar 04 15:45:41 2011 (4D714F75)
dump_storport.sys Fri Apr 22 16:04:32 2011 (4DB1DF50)
nvhda64v.sys      Wed Apr 18 13:07:54 2012 (4F8EF4EA)
nvlddmkm.sys      Tue May 15 03:35:36 2012 (4FB20748)
usbfilter.sys     Wed Dec 15 05:34:49 2010 (4D0899C9)
[/font]

Code:

[font=lucida console]
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\070212-12901-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Mon Jul  2 15:57:53.684 2012 (UTC - 4:00)
System Uptime: 0 days 0:02:30.917
BugCheck A, {800, 2, 0, fffff8000329ac82}
Probably caused by : ntkrnlmp.exe ( nt!KiProcessExpiredTimerList+72 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_nt!KiProcessExpiredTimerList+72
Bugcheck code 0000000A
Arguments 00000000`00000800 00000000`00000002 00000000`00000000 fffff800`0329ac82
BiosVersion = 6.07
BiosReleaseDate = 05/04/2011
SystemManufacturer = Hewlett-Packard
SystemProductName = p7-1003w
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\070212-13322-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Mon Jul  2 16:40:58.118 2012 (UTC - 4:00)
System Uptime: 0 days 0:00:25.351
BugCheck 1000007E, {ffffffffc0000005, 0, fffff880031ca878, fffff880031ca0d0}
Probably caused by : CLFS.SYS ( CLFS!CClfsRequest::Close+d0 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  X64_0x7E_NULL_IP_CLFS!CClfsRequest::Close+d0
Bugcheck code 1000007E
Arguments ffffffff`c0000005 00000000`00000000 fffff880`031ca878 fffff880`031ca0d0
BiosVersion = 6.07
BiosReleaseDate = 05/04/2011
SystemManufacturer = Hewlett-Packard
SystemProductName = p7-1003w
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\070212-15272-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Mon Jul  2 15:54:37.349 2012 (UTC - 4:00)
System Uptime: 0 days 0:26:06.957
BugCheck 19, {3, fffff8a00a00e420, fffff8a00a00e420, 0}
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+c96 )
BUGCHECK_STR:  0x19_3
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  League of Lege
FAILURE_BUCKET_ID:  X64_0x19_3_nt!ExDeferredFreePool+c96
Bugcheck code 00000019
Arguments 00000000`00000003 fffff8a0`0a00e420 fffff8a0`0a00e420 00000000`00000000
BiosVersion = 6.07
BiosReleaseDate = 05/04/2011
SystemManufacturer = Hewlett-Packard
SystemProductName = p7-1003w
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

[/FONT]

Jouche · Jul 3, 2012

Just woke up and driver verifier has been running now for about 20 hours with no BSODs...before when I did the memtest I took out one of the two 4Gb sticks of RAM I have installed and since then I have had no issues with BSODs... but just in case do you think something is wrong with the hardware aka my Lycosa keyboard and I should uninstall it and replace it?

usasma · Jul 3, 2012

Most of my advice is based on previous problems that we've observed. In the past I've seen a lot of issues with Lycosa drivers and keyboards - that doesn't mean that yours is a problem, just that you should keep an eye on it.

I'd tend to think that it's the stick of RAM (or the mobo/RAM combo) that was causing the problems.
Try turning Driver Verifier off and see if the system remains stable.

Jouche · Jul 3, 2012

ok just turned off verifier and I am going to let the system run continuously for about a day or so and see what happens if it BSODs again I'll dc the Lycosa and see if that helps I'll also send the dump files from it

Jouche · Jul 4, 2012

Well turned off verifier almost 24 hrs ago and no BSODs so i think it was a bad stick of ram thank godappreciate the help if it happens to crash again ill let you know

BSOD randomly but most of the time while gaming

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