BSOD Randomly getting two different BC codes: c000021a and 3b

[jinwonlee]

Starting about 2 weeks ago, my computer started to freeze, randomly restart, and getting a blue screen all of sudden.

I first thought formatting the computer will resolve the issue so I formatted the computer on 06/24/2014, but after I formatted the computer and reinstalled the window updates that were suggested by window, it started to give me blue screens again. So I figured this is special issues that needs to be fixed.

I know this is huge favor to ask for. I really do appreciate your time in looking into this matter with me.
I only have a general understanding about software/hardware of the computer and those knowledge is very limited. But I will try my best to follow your opinion and I will try my best to understand and fix the issues on my side too!

Thank you so much for reading this thread! I give my best appreciation to those of who takes their valuable time to look into this problem with me!

I've attached a DM Log file and below is the details of the two errors I've got so far.

1)
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1042

Additional information about the problem:
BCCode: c000021a
BCP1: FFFFF8A004C68780
BCP2: 00000000C0000189
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\WINDOWS\Minidump\062614-26816-01.dmp
C:\Users\Jin Won Lee.JinWonLee-PC\AppData\Local\Temp\WER-61417-0.sysdata.xml

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C:\Windows\system32\en-US\erofflps.txt


2)
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1042

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF8800AB1D399
BCP3: FFFFF8800B577F80
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\WINDOWS\Minidump\062614-28267-01.dmp
C:\Users\Jin Won Lee.JinWonLee-PC\AppData\Local\Temp\WER-64475-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

 

[koolkat77]

Welcome to the forum.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable!:-

itecir.sys Mon Mar 9 14:58:47 2009 (49B4DA47)
ITE Consumer IR Driver - EC CIR (PMC) - ITE Tech
Driver Reference Table - itecir.sys

gdrv.sys Fri Mar 13 09:22:29 2009 (49B9D175)
Gigabyte Easy Saver - mobo power utility driver
Driver Reference Table - gdrv.sys

btwl2cap.sys Sat Apr 4 06:28:45 2009 (49D6A9BD)
Broadcom Bluetooth L2CAP Servicen
Driver Reference Table - btwl2cap.sys

CtClsFlt.sys Mon Jun 15 11:06:41 2009 (4A35D6E1)
Creative Camera Class Upper Filter Driver
Driver Reference Table - CtClsFlt.sys

PxHlpa64.sys Wed Jun 24 05:16:35 2009 (4A416253)
Sonic CD/DVD driver (used by many different CD/DVD programs)
Driver Reference Table - PxHlpa64.sys

btwavdt.sys Thu Jun 25 11:50:13 2009 (4A431015)
Broadcom Bluetooth AVDT Service
Driver Reference Table - btwavdt.sys

btwrchid.sys Thu Jun 25 11:51:37 2009 (4A431069)
Bluetooth Remote Control HID Minidriver
Driver Reference Table - btwrchid.sys

risdpe64.sys Wed Jul 1 15:31:57 2009 (4A4B2D0D)
Ricoh PCIe Memory Stick Host Controller
Driver Reference Table - risdpe64.sys

btwaudio.sys Wed Jul 1 19:54:56 2009 (4A4B6AB0)
Broadcom Bluetooth Audio Device
Driver Reference Table - btwaudio.sys

rimspe64.sys Thu Jul 2 05:54:49 2009 (4A4BF749)
Ricoh Memory Card Reader driver
Driver Reference Table - rimspe64.sys

rixdpe64.sys Sat Jul 4 16:27:00 2009 (4A4F2E74)
Ricoh Memory Card Reader driver
Driver Reference Table - rixdpe64.sys

atikmpag.sys Fri Jan 22 19:07:54 2010 (4B59A32A)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
Driver Reference Table - atikmpag.sys

atipmdag.sys Fri Jan 22 19:46:46 2010 (4B59AC46)
ATI Video
Driver Reference Table - atipmdag.sys

To perform a clean install of a driver, follow this tutorial:

• How to Clean Left Over Driver Files with Driver Sweeper

Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows you to remove leftover registry:-

• Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Reduce items at start-up:

• How to Change, Add, or Remove Startup Programs in Windows 7

Perform a clean boot:

• How to Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista

Recommended antivirus software for Windows 7 based on stability compared to others:-

• Microsoft Security Essentials Download | Free Spyware Protection
• Malwarebytes - The Free version
• Good & Free System Security

   Warning

:warn: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Check for heating issues using Speccy or HWmonitor

Upload a screen shot:

• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Post a screenshot of your Hard Drive(s) using Crystal Disk Info software:

• CrystalDiskInfo - Software - Crystal Dew World

Run a Hard Drive test:

• How to Use SeaTools for DOS and Windows Disk Check Utility

Run Disk Check on your hard disk for file system errors and bad sectors on it:

• How to Run Disk Check in Windows 7

[FONT="Lucida Console"]Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Thu Jun 26 13:08:28.011 2014 (UTC + 6:00)
System Uptime: 0 days 0:05:37.915
BugCheck 3B, {c0000005, fffff8800ab1d399, fffff8800b577f80, 0}
Probably caused by : gdrv.sys ( gdrv+3399 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  setup.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Thu Jun 26 13:00:40.377 2014 (UTC + 6:00)
System Uptime: 0 days 0:00:19.392
BugCheck C000021A, {fffff8a004c68780, c0000189, 0, 0}
Probably caused by : ntkrnlmp.exe ( nt!ExpSystemErrorHandler2+5e1 )
BUGCHECK_STR:  0xc000021a_smss.exe_c0000189
PROCESS_NAME:  smss.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Thu Jun 26 12:13:25.683 2014 (UTC + 6:00)
System Uptime: 0 days 0:14:32.698
BugCheck D1, {fffffa80854819f0, 9, 0, fffff88005630a45}
*** WARNING: Unable to verify timestamp for NETw5s64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETw5s64.sys
Probably caused by : NETw5s64.sys ( NETw5s64+26a45 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Thu Jun 26 10:56:47.380 2014 (UTC + 6:00)
System Uptime: 0 days 0:08:51.284
BugCheck A, {fffffa8083b84173, 2, 0, fffff80002a86723}
Probably caused by : ntkrnlmp.exe ( nt!KiProcessExpiredTimerList+103 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

If this does not provide stability.

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

• RAM - Test with Memtest86+

The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.

*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
​

If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.

*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
​

*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
​

3. Test the next stick of RAM (stick #2) in the next motherboard slot.

*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
​

*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
​

4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.

   Information

Errors are sometimes found after 8 passes.

   Tip

Do this test overnight, before going to bed.

 

[jinwonlee]

Wow! tons of useful information and lot of homeworks to do! Thank you so much for your time into this.
I will go through all the steps you advised! I will keep posting the follow ups!

 

[jinwonlee]

UPDATE! Follow up on 07/05/2014

For past week, I've been working on what koolkat77 has advised me to do.
Here is my feedback on which steps I went through.

He wanted me to update the older version of drivers and he generously provided me with the links, but I found that most of the links are not valid ones. Still, I had an idea about what's causing all these BSOD.

So I jumped onto next step and started to completing deleting all unnecessary softwares using Revo uninstaller. It seemed like its completely taking off those softwares that are causing BSOD so I found this tool very useful.

Then, I ran through virus scanning and computer cleaner software. It caught adwares, malwares, viruses that seemed like cause of this problem.

After I went through these steps, I can clearly tell that computer is giving me less BSOD. I said LESS because time to time, computer is still giving me BSOD... Whenever that happens, I run the cleaner and virus scanner again. It seems like it gets better at the moment but still gives me the BSOD randomly.

By the way, whenever new Window update pop up, I update it right away but it seems like there always is a new window update everytime I shut down the computer. Is there anything to do with BSOD happening with these window updates? Other than what I've done so far, any recommendation on what to do?

Thank you!

 

[koolkat77]

He wanted me to update the older version of drivers and he generously provided me with the links, but I found that most of the links are not valid ones. Still, I had an idea about what's causing all these BSOD.

It seems like it gets better at the moment but still gives me the BSOD randomly.

By the way, whenever new Window update pop up, I update it right away but it seems like there always is a new window update everytime I shut down the computer. Is there anything to do with BSOD happening with these window updates? Other than what I've done so far, any recommendation on what to do?

Thank you!

That's right.

Please upload the new DM log collector output, and set an update schedule.