BSOD randomly shutdown pc

[nitr0]

Dear all,

i have problem on laptop toshiba A300D with windows 7, 32bit premium.
I had vista and there was no problem, after i decided to upgrade to "better"
It sometimes crash few times in one time and another time it run like 5 hours without problems.

i am clueless, please help

 

[koolkat77]

Welcome

BSOD Analyze

BSOD Index STOP 0x00000124: WHEA_UNCORRECTABLE_ERROR

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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, 85cf28fc, 0, 0}

Probably caused by : [COLOR=Blue]hardware[/COLOR]

Followup: MachineOwner

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*                        Bugcheck Analysis                                    *
*                                                                             *
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[COLOR=Blue]WHEA_UNCORRECTABLE_ERROR (124)[/COLOR]
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.

Go through this link and let us know what you have done.
:ar: http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html

 

[nitr0]

thank you..

1, no hardware is overclocked
2, it is notebook - cooled turning off even if it is put on air condition system
3, it is fresh installation with latest drivers from toshiba site (my question is if is possible that some incompatible drivers have been downloaded via windows updates?? )
4, bios is not updated, but i am afraid that it will shut down when update will work - it cause total damage of notebook ?? or it is possible to continue after turn on ?
5, i will test ram and HDD, should i test something else?
6, is possible that when i rollback to vista problem will be solved or not?

thank you in advance

 

[koolkat77]

Windows vista and windows 7 have the same system requirements but did you run the upgrade adviser before installing windows 7? Windows 7 Upgrade Advisor - Download - Microsoft Windows

 

[nitr0]

actually i dont..should i if now running on win 7 or it is worthless?

 

[koolkat77]

I went through your dump again, here's what shows why its hardware
There's a possibility that its a Processor issue

STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID: [COLOR="red"] 0x124_AuthenticAMD_PROCESSOR_CACHE_PRV[/COLOR]

BUCKET_ID:  [COLOR="Red"]0x124_AuthenticAMD_PROCESSOR_CACHE_PRV[/COLOR]

Followup: MachineOwner

First stress your hardware with http://www.sevenforums.com/tutorials/100352-hardware-stress-test-prime95.html and post back results.

 

[nitr0]

pc shut down till 3,4 mins, temperatures of proc was when test ran around 85-90c


V24OptionsConverted=1
WGUID_version=2
StressTester=1
UsePrimenet=0
MinTortureFFT=8
MaxTortureFFT=32
TortureMem=8
TortureTime=15
ErrorCheck=1
Left=25
Top=25
Right=985
Bottom=575
W1=0 0 942 157 0 -1 -1 -1 -1
W2=0 157 942 314 0 -1 -1 -1 -1
W3=0 314 942 471 0 -1 -1 -1 -1

[PrimeNet]
Debug=0



OldCpuSpeed=2261
NewCpuSpeedCount=2
NewCpuSpeed=2095
ComputerGUID=ff409285fa104e2048c49e097db29904


i dont know if it was caused by this test or just usual random shutdown

 

[koolkat77]

It seems you're laptop is having overheating issues.
What is the age of this laptop and its hardware? and how recent did you install windows 7 on it?
Do you have a cooler for your laptop?

 

[nitr0]

it has around 3,4 years i think and win was installed month or two ago i dont remember..do not have cooling pad but i can try to put it on air condition system right now (i am at work) . i also tried to run memtest and pc shutdown 1st time after 7min, then after 5 and now after 2,5min

should i dissasemble notebook and clean ran or what?

 

[koolkat77]

Yes you can. What's the status of its warranty?

 

[nitr0]

out of..so i have only option to help myself or i dont know

 

[koolkat77]

Go ahead and help yourself or if you have a friend who could help you with the disassemble/reassemble etc.

Once you're done, I would recommend you to rei-nstall Vista on the laptop.
It's likely that some part of the hardware is not compatible with Windows 7.

Good luck