BSOD randomly.

[Fededolberg]

Hi all,

i'm trying to fix my parents computer. It's been suffering from BSOD lately, without a reason. I formated some days ago trying to solve but nothing...Still crashes.

It's a Acer Aspire M1461 desktop computer that came with Vista, and i installed Windows 7 64 bit ultimate. It's been working for 2 years or so very well but now suddendly it crashes randomly.

I attach 5 dump files tyo see if anyone can help me.

OS: Win7 Ultimate x64
RAM: 4 gb
Graphics card: Nvidia 7050


thank you very much in advance.

 

[writhziden]

Your crashes primarily point to hardware problems. Run some hardware checks.

• If you are overclocking any hardware, please stop.
  
  
• If you have an SSD, make sure the following are up to date:
  • SSD firmware
  • BIOS Version
  • Chipset Drivers
  • Hard disk controller drivers/SATA drivers
  • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.
  
  
• Run all but the advanced tests with SeaTools for HDDs.
  SeaTools for Windows
  
  SeaTools for DOS​
  
  
• Monitor temperatures during the following tests.
  
  Use the following programs to monitor the temperatures.​
  • Real Temp is a good CPU temperature monitor.
  • Speccy - System Information - Free Download will monitor all hardware temperatures.
  • HWiNFO, HWiNFO32 & HWiNFO64 - Hardware Information and Analysis Tools can be inaccurate for CPU temperatures, but is a good program for GPU temperature monitoring.
  • Use FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net to test the graphics card GPU. Let it run until the GPU temperatures even out or until the GPU temperatures reach a dangerous level (you can find the max temperature for your card on either the nVidia or AMD sites; if you are not sure, ask us). The goal is to get a steady temperature, find out if the GPU is overheating, or to see if there are any artifacts present in the test itself: look for strange pixelated patterns on the screen or colors that do not look like they belong. Then use the |MG| Video Memory Stress Test 1.7.116 Download to test your graphics card memory. Let the memory test run for at least seven passes; the more the better.
    
    
  • Run http://www.sevenforums.com/tutorials/100352-hardware-stress-test-prime95.html to determine any hardware problems. Run all three tests for a few hours each. If you get errors, stop the test and post back here.
    
    
  • Follow the steps for doing CPU stress test using IntelBurnTest
  
  
• Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
  
  
     Warning

  Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. :warn:WARNING: The steps that follow can void your warranty!!!
  
  
  For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
  1. Shut down and turn off your computer.
  2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
  3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
  4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
  Once these steps have been followed, it is safe to remove and replace components within your computer.

 

[Fededolberg]

Thanks a lot, i'll try it as soon as i can and let you know.

 

[Fededolberg]

Ok, i made all the tests possible and found no problems.
I stessed HD, GPU, nothing.

Computer keeps crashing, BUT, i think i found a litttle clue and that is that it usually crashes in the first minutes of computer being turned on. Then it can be stable for hours.

I attach the dmps files created latelly, and diagnostics so maybe someone can help me a little bit more.
What do you think it can be?

Thanks for your time.

 

[writhziden]

Your crash reports indicate a possible problem with your Windows installation. Please follow the Windows Genuine and Activation Issue Posting Instructions. Post the results in your next post; do not start a new thread.

NOTE: The MGADIAG report does not contain any sensitive or personal information, and is best posted un-edited for us to be able to help.

7. Select (highlight) all of the MGADiag report that you just pasted, and click on the code box # toolbar icon to wrap the report in a code box when posted. (see screenshot below)

View attachment 218938

 

[Fededolberg]

Here's my report.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
Windows Product ID: 00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {0544AA21-88B3-49E2-A7A5-CC261A3721D5}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Plus 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Allowed
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0544AA21-88B3-49E2-A7A5-CC261A3721D5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2532897934-3440964688-11660127</SID><SYSTEM><Manufacturer>ACER</Manufacturer><Model>Aspire M1641</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>R01-B3</Version><SMBIOSVersion major="2" minor="5"/><Date>20080718000000.000000+000</Date></BIOS><HWID>C66C3E07018400F8</HWID><UserLCID>0C0A</UserLCID><SystemLCID>0C0A</SystemLCID><TimeZone>Hora estándar romance(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>BC07CDE96ABE586</Val><Hash>Hy1tKv/KTtbBziBnmO+2WNpWfBA=</Hash><Pid>89409-707-5355395-65407</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Versión del Servicio de licencias de software: 6.1.7601.17514

Nombre: Windows(R) 7, Ultimate edition
Descripción: Windows Operating System - Windows(R) 7, OEM_SLP channel
Id. de activación: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Id. de aplicación: 55c92734-d682-4d71-983e-d6ec3f16059f
PID extendido: 00426-00178-926-600006-02-3082-7601.0000-1632012
Id. de instalación: 010921476266672034151720970046758854216576372994911742
URL del certificado de procesador: http://go.microsoft.com/fwlink/?LinkID=88338
URL del certificado de maquina: http://go.microsoft.com/fwlink/?LinkID=88339
URL de la licencia de uso: http://go.microsoft.com/fwlink/?LinkID=88341
URL del certificado de clave de producto: http://go.microsoft.com/fwlink/?LinkID=88340
Clave de producto parcial: HYRR2
Estado de la licencia: con licencia
Recuento de rearmado de Windows restante: 3
Hora de confianza: 30/06/2012 11:21:06

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:18:2012 21:00
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAEAAgABAAAAAQABAAEA6GH8dhRpOhPsxZw4wAOSvBawcMqavkbK

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            071808        APIC1636
  FACP            071808        FACP1636
  HPET            071808        OEMHPET0
  MCFG            071808        OEMMCFG 
  WDRT            071808        NV-WDRT 
  SLIC            ACRSYS        ACRPRDCT
  OEMB            071808        OEMB1636
  NVHD            071808        NVHDCP 
  AWMI            071808        OEMB1636
  SSDT            DpgPmm        CpuPm

 

[writhziden]

All checks out. Good news!

Your latest crashes point to AVG. It may be corrupted.

Re-install AVG:

1. Remove AVG with the AVG Remover...
2. Download a fresh copy of AVG 2012...
3. Install the fresh copy of AVG 2012...

 

[Fededolberg]

Removed AVG and installed again.

Some time later i got another freeze, and after reboot a BSOD.
I attach 2 dmp files, but i think last one is empty (0kb).

What more can i do?

Thanks for your time.

 

[writhziden]

Are these still only happening when the computer has been turned off for a while and then is turned on cold?

Download and install CPU-Z and Upload screenshots of the CPU, Mainboard, Memory, and SPD tabs. In the SPD tab, upload an image of each slot.​

 

[Fededolberg]

YES!, exactly! it still happens mostly when the computer is turned on cold.

These are the screenshots.

View attachment 219089

View attachment 219090

View attachment 219091

View attachment 219092

View attachment 219140


Thanks a lot.

 

[writhziden]

You only included slot #1 in your SPD tab. Please upload any other non-empty slots.

 

[Fededolberg]

I edited my previous post with the new screenshot. It has the same data as slot number one, and i thought it was irrelevant. Thanks.

 

[writhziden]

Thanks. I like to check just in case the dates on the modules are different. Manufacturing can change from one module to the next even if the models are the same, and those changes can cause incompatibilities between modules. Yours look fine, though. If there is a RAM problem, it is not due to incompatibility and would have to be a faulty module.

Unfortunately, due to the fact that you have a pre-manufactured system, there is little we can do for the cold boot problem other than testing the RAM.

Test the memory slots and modules as follows.

1. Shut down and turn off your computer.
2. Unplug all power sources to the tower (unplug the power from the outlet/surge protector or PSU).
3. Hold down the power button for 30 seconds (for your safety and the safety of the components) to close the circuit and drain all power from components.
4. Remove the casing.
5. Remove all but one memory module making sure you are grounded while doing so.
6. Replace the casing and put the remaining memory modules in a safe, static free environment.
7. If the problem persists, repeat steps 1-4 and move the memory module to another slot (while staying grounded, of course).

Do this until all slots have been tested. If all slots fail, the memory module may be bad. Test with one of the remaining modules. Continue one module at a time in one slot at a time until you find a good module and good slot. Test remaining modules in the good slot, test good modules in other slots to find bad slots, etc.


Test by doing your normal routine in Windows for twice as long as it takes to get a crash (2-3 cold boots) or until you get a crash, whichever comes first. You can also test by doing the tasks that generally cause crashes.​

 

[Fededolberg]

Thank you very much. I'll try that.