BSOD rare? 1e error?

[vexedbredrin]

Howdy folks.
if you can take the time to go over my issue id be very grateful.
ive had this hp pavillion desktop for no more than two months, pretty much the whole time ive been trying to avoid taking it back to the shop, (as i already made about 4 journeys with other complications) anyway, not sure where to start other than here;
this is the error code i got:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\072010-18345-01.dmp
C:\Users\Admin\AppData\Local\Temp\WER-34008-0.sysdata.xml

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C:\Windows\system32\en-US\erofflps.txt

when i try to search for WER-34008-0.sysdata.xml, its not on my pc anywhere?
theres only one other exact error report (in english) on google... the others are in japanese, and again, id be really grateful for any help... thanks in advance.

 

[richc46]

Follow these instructions:
http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

These are the usual causes of BC 1E
STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED Usual causes: Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS






To other members, I will be on a travel status, so feel free to help this member.

 

[vexedbredrin]

ok thanks, so heres the files:
View attachment 86520

 

[richc46]

Something was not done correctly, the mini dump (the most important file) is not there. I think that you did not run as adminsitrator. Read the instructions, again.

 

[vexedbredrin]

second attempt
View attachment 86546
that should be good...

 

[Jonathan_King]

The most straightforward reading of your dumo is that your Atheros network adapter drivers are the cause. They are outdated, so try to find an update.

If that doesn't work, disable the real-time prtotection of Malwarebytes, and remove AVG with this tool: http://download.avg.com/filedir/util/avg_arv_sup_____.dir/avgremoverx64.exe

Replace them with MSE: http://www.microsoft.com/security_essentials


...Summary of the Dumps:

[font=lucida console]
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Wed Jul 21 00:21:48.561 2010 (UTC - 4:00)
System Uptime: 1 days 8:53:22.449
BugCheck 1E, {0, 0, 0, 0}
*** WARNING: Unable to verify timestamp for athrxusb.sys
*** ERROR: Module load completed but symbols could not be loaded for athrxusb.sys
Probably caused by : nwifi.sys ( nwifi!Pt6RepackRecvNBL+103 )
BUGCHECK_STR:  0x1E_0
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
[/font]

 

[vexedbredrin]

I appreciate your time, thanks a lot, im pretty sure its the driver as i had the same problem before i had avg or malwarebytes on my system.

 

[Jonathan_King]

Sure, go ahead and update it. If the problem persists, you know to remove the anti-virus.

Good luck, we will be awaiting update.

 

[vexedbredrin]

I'm pretty sure its the driver as i had the same problem before i had avg or malwarebytes on my system.
However, should i even have atheros drivers for a belkin wireless G network adapter? i searched a list of Atheros Network Driver Downloads, and belkin wasnt there?
also, im using a dongle.. arent atheros drivers for wireless cards or wouldnt it make a difference?

 

[Jonathan_King]

I'm pretty sure its the driver as i had the same problem before i had avg or malwarebytes on my system.
However, should i even have atheros drivers for a belkin wireless G network adapter?
also, im using a dongle.. arent atheros drivers for wireless cards or wouldnt it make a difference?
so close yet so far..

Apparently your Belkin card used those drivers. See this snip from your msinfo32.sys:

View attachment 86556

 

[vexedbredrin]

So incase anyone else has these issues, thought id add my chat with belkin customer support:

Sudha K V: Hi, my name is Sudha K V. How may I help you?

vexedbredrin: hi, ive been having problems with my wireless g

vexedbredrin: its causing occasional blue screen errors

Sudha K V: We are sorry for the inconvenience caused.

Sudha K V: Have you tried installing the adapter on different computer?

vexedbredrin: no, as i want it to work on this one here, which it does, just the drivers which you say on your site work for win7 64bit, dont work

vexedbredrin: at least not well enough\

Sudha K V: May I know the version or FCC ID number of the adapter?

Sudha K V: You can find this information at the base of the adapter.

vexedbredrin: RAX...

vexedbredrin: theres only one that starts with rax isnt there?

vexedbredrin: this isnt a real person is it?

Sudha K V: Yes.

Sudha K V: Thank you.

vexedbredrin: ok cool thank you too

Sudha K V: As I understand you have an issue installing the adapter on windows 7 computer.

vexedbredrin: well no, its installed and works, but the driver causes blue screen errors and i need an update

vexedbredrin: the drivers are not as you say; compatible with windows 7 64-bit

Sudha K V: Not to worry, I will certainly help you with this issue.

Sudha K V: Have you tried downloading the drivers from the web site?

vexedbredrin: yes

vexedbredrin: thats the driver i mean. for the RAX... its not compatilble

Sudha K V: Please download version 4xxx drivers from the website.

Sudha K V: http://en-us-support.belkin.com/app/answers/detail/a_id/297/kw/7050/r_id/166

vexedbredrin: i have that installed

vexedbredrin: ^

vexedbredrin: thats the driver i have, if i attempt to install it, it will promt an uninstall

Sudha K V: To isolate the issue I request you to try installing the adapter on different computer and check if the problem persists.

vexedbredrin: not helpful at all. I own this computer, and need it to work for this one, plus i dont have another 64bit windows 7 hp pavillion lying around my mansion

Sudha K V: I understand your concern, we are just trying to isolate the issue.

Sudha K V: Does adapter works fine on different operating system?

vexedbredrin: i dont have a dual or multi O/S so i wouldnt know

Sudha K V: I am sorry vexedbredrin, this could be an issue with the computer as well. To isolate where the problem is, we would try installing the adapter on different computer.

vexedbredrin: i did actually have problems with the same wireless dongle and 2 other brand new machines (both win7 64bit)

vexedbredrin: so its absolutley a fault with the drivers on your website

vexedbredrin: and not this pc

Sudha K V: Ok.

 

[Thorsen]

When you installed the dongle for the first time, did you install drivers from a CD or diff location? or did it set itself up automatically?

You say you have plugged this into other computers and it worked fine? did you just plug it in and it installed itself there?

Since it is pointing to a driver, maybe there is a Vista 64X driver available that won't cause issues.

If you want to test in another environment to rule out computer as cause, you can download Ubuntu to a disk and then run from disk. you should be able to install the dongle there and see if it is giving the same issue. There could be a hardware issue here. Ubuntu homepage | Ubuntu

Can you also give us the make of your motherboard. There might be a mobo BIOS update that has been released for win7. you can find the info by using CPU-Z also let us know what version BIOS is currently on the mobo. Here is a link to CPU-Z: CPU-Z

 

[vexedbredrin]

it did have problems with it in one other (exact same) hp pavillion, before returning it, and i got the driver/installation file from the belkin website, not the disk. As the disk wouldnt work.

 

[Thorsen]

can you post the screen from CPU-Z for Mainboard tab. this will show the motherboard and BIOS version. Since this happened on another HP pavillion, it might be the bios

 

[vexedbredrin]

View attachment 86578

 

[Thorsen]

ok so not much info on your mobo. this is norm for OEM's. You BIOS is ver. 5.09 1/22/2010 so that looks like it should be good. the BIOS update was probably along the lines of win7 coming out and BIOS needing patching for new OS. I can't find any other info on it though.

 

[vexedbredrin]

yeah looks like ill have to just get a new dongle, theres no other way

 

[Thorsen]

Sorry I couldn't help more. Are you getting another Belkin? or a dif. brand?

 

[vexedbredrin]

its all good, but anything BUT a belkin

 

[vexedbredrin]

Now im getting this:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: d1
BCP1: 00000080079ABA8E
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF8800267D0E1
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\072210-15475-01.dmp
C:\Users\Admin\AppData\Local\Temp\WER-33321-0.sysdata.xml
Minidump:
View attachment 86916
Does this still point towards my wireless dongle?