BSOD Review

[Fewman]

Newbie, first post here. Trolled alot in the past but now need some assitance...thanks for any help.

Laptop is ~10 months old; WIN7 Home Prem upgrade from Vista Nov 2009. No problems or BSOD issues until last week's BSOD and then again today.

Again, thanks in advance for any help.

 

[reventon]

Hi,

[font=lucida console]
BugCheck 1000009F, {4, 258, fffffa8003ce2040, fffff800040524d0}
Probably caused by : [COLOR=Red][B]memory_corruption[/B][/COLOR]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
BugCheck 1000009F, {4, 258, fffffa8003ce0040, fffff800040474d0}
Probably caused by : [COLOR=Red][B]memory_corruption[/B][/COLOR]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
[/font]

With the mention of memory_corruption in both dump files this one does look like a hardware issue.

Memtest - Instructions:

Download the ISO (or the .exe for pendrives) from here Memtest86+ - Advanced Memory Diagnostic Tool

Then (if you have chosen the ISO) burn the ISO using ImgBurn: The Official ImgBurn Website

Boot from the CD/USB and run the test (at least 5 passes per test) with only one stick of RAM in place, if the stick passes then swap it into the other sockets in turn until you can be sure that all the sockets are fine.

Then test the rest of the RAM one at a time (no need to swap the sockets; still 5 passes per test).

It is a time consuming process but it is the only way to be sure it isn't a RAM fault.

For your final test, run the test with all the RAM in place.

Regards,
Reventon

BSOD BUGCHECK SUMMARY

[font=lucida console]
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Sun Jun 20 10:41:43.606 2010 (GMT+12)
System Uptime: 0 days 8:03:15.447
BugCheck 1000009F, {4, 258, fffffa8003ce2040, fffff800040524d0}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Tue Jun 15 17:40:13.250 2010 (GMT+12)
System Uptime: 1 days 10:09:32.187
BugCheck 1000009F, {4, 258, fffffa8003ce0040, fffff800040474d0}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
  
  
 
[/font]

 

[ttran]

Hi and welcome to SF fewman
The bugcheck indicated memory corruption. It's wierd because I thought 9F error is usually driver issue. I see you have this old driver, please update them

agrsm64  agrsm64.sys  Mon Nov 10 22:01:35 2008 (49184CCF)

It is Agere Systems Soft Modem, part of LSI Logic -http://www.lsi.com/support/

Besides that, please read this article about troubleshooting if you can see the phenomena of your BSOD in there:

KB 975599 Stop error when you put a computer that is running Windows 7 or Windows Server 2008 R2 to sleep or into hibernation, or when you restart the computer: "0x9F"
KB 977186 Error message when you try to resume a Windows 7-based or a Windows Server 2008 R2-based computer from hibernation: "Stop 0x0000009F"
KB 981848 "0x0000009F" Stop error message when a computer enters and resumes from hibernation in Windows 7 or Windows Server 2008 R2

It is just in my opinion,
Let us know if you need help

best regard
Tuan