BSOD (secondhand laptop)

[frantel]

Hi
I have 3 weeks old "new" laptop Lenovo X220 still in waranty (7/2015).
This night, when I was sleeping, it restarts, with BSOD and I dont know why.
Can somebody help me and analyze problem?
Thank you very much!

 

[Arc]

Hi frantel.

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

1. Click on the Start button
2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
3. Select the “Startup” tab.
4. Deselect all items other than the antivirus.
5. Apply > OK
6. Accept then restart.

Report us for any further BSOD after doing it.
____________________________________________

BugCheck 19, {3, fffff900c1b96530, fffff900c1b96530, 0}

*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : win32k.sys ( win32k+cbad5 )

Followup: MachineOwner
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[frantel]

OK, thank You very much

 

[frantel]

still OK, with all startup items back ... it was anomaly