BSOD Several times a day

[opchiasm]

Thanks in advance for any help. I hope I properly followed all rules for posting here.

I have a one-week old Dell XPS 8500 that is crashing several times a day. Shortly after getting it, I turned off UAC. Several days later I reset UAC to the recommended setting. I suspect UAC problems may have something to do with the issue?

 

[Golden]

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*                        Bugcheck Analysis                                    *
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DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800d19aa10, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, Functional Device Object of the stack
Arg4: fffffa801c5fd760, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  pci.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7928f

MODULE_NAME: pci

FAULTING_MODULE: fffff88000fbb000 pci

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

Hi,

Are all the device drivers updated - especially graphics card? Please run Windows Update and report back.

Regards,
Golden

 

[opchiasm]

Thanks very much for looking at my information.

I ran Windows Update and it did install 6 updates. It reports that my video driver is up to date.

I forgot that I had installed a firewire PCe card after receiving the new computer. There's nothing connected, but I got it to use with an analog-digital video convertor I have from many years ago. I came across some issues with Windows 7 and firewire when I searched Google. In particular, I found this from 2009:

1- Click the Start Button, type devmgmt.msc in the “Start Search” box and press Enter.
2- Expand the "IEEE 1394 Bus Host Controllers" node in the device tree on the right hand pane
3- Right click the host controller node select "Update driver software ..."
4- Select "Browse my computer for driver software"
5- Select "let me pick from a list of device driver on my computer ..." and Check the box before “Show compatible hardware”.
6. Choose the second option---1394 OHCI Compliant Host Controller (Legacy), and click next to update the driver.

My driver is listed as TI 1394 OHCI Compliant Host Controller. Do you think I should try switching as per above?

Thanks again.

 

[Dsprague]

Took a quick peek at your crash dump I may be able to provide a bit more information:

kd> !irp fffffa801c5fd760
Irp is active with 4 stacks 3 is current (= 0xfffffa801c5fd8c0)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa8017cc3050 00000000 fffff80003312200-fffffa801a6de9c0 Success Error Cancel pending
          [COLOR=Red]Unable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys[/COLOR]
 \Driver\RTL8167    nt!PopSystemIrpCompletion
            Args: 00015400 00000000 00000005 00000003
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa801a6de9c0    

            Args: 00000000 00000000 00000000 00000000

It looks like its your Realtek network card driver that's causing the problem had a look at the time stamp and it could definitely use an update:

Rt64win7    [COLOR=Red]Wed Nov 23 10:00:40 2011[/COLOR] (4ecd0a98)    000a8444    None    Rt64win7.sys

you can update the drivers from here:

http://www.realtek.com.tw/downloads...d=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

 

[opchiasm]

When I open device manager, it says the drivers are up to date and the date listed is 12/26/2012.

 

[Dsprague]

Down load the one off the site that i circled in the picture It is newer than the one you have installed.

 

[opchiasm]

Will try it. Thanks a million for your continued help. I really appreciate your time and trouble.

 

[Dsprague]

We are happy to help.

 

[opchiasm]

I ran the installation and got the successfully installed message. When I check in Device Manager, it indicates the same driver date, 12/26/12.

 

[Dsprague]

interesting you may need to uninstall the driver that is currently installed then follow this tutorial before installing the new driver:

Drivers - Clean Left over Files after Uninstalling

 

[opchiasm]

After all that, driver date is the same. Perhaps the file date and the driver date are different.

I'm feeling that the network adapter isn't my problem.

 

[opchiasm]

Actually, when I look at the date stamp on the driver files in the zip I downloaded, it is 12/26/2012. So my Realtek card drivers are the latest. That's not the problem.

Thanks in advance for any additional suggestions.

 

[opchiasm]

Additional information: When I first got the computer, I turned off UAC. I did most of the initial set-up in that state. A few days ago, I decided to set UAC to the default setting. That's when the BSODs started. It coincided with the installation of a firewire card and that's what I was fixated on. Last night, I turned off UAC. The computer is still running and successfully executed a few Retrospect backup scripts overnight.

So ... the question is how to fix an obviously messed up UAC.

Thanks yet again for any suggestions.

 

[koolkat77]

Does this help: http://www.sevenforums.com/tutorials/299-user-account-control-uac-change-notification-settings.html

 

[opchiasm]

Thanks ... but, not really. I'm trying to fix getting constant BSODs when I switch UAC from off to default.

 

[Dsprague]

try running the system file checker and running a chkdsk they will check for and hopefully six corrupted system files and corrupted portions of your hard drive to run them do the following:

1) Open the start menu in the search box type cmd
2) Right click cmd and select run as administrator from the list
3) enter "sfc /scannow" without the quotes
4) when sfc is finished enter "chkdsk /f /r" with no quotes, it will ask if you would like to schedule a check disk at the next restart select yes
5) restart the computer it will run a check disk before loading into the log in menu

 

[opchiasm]

I'll give that a try tonight. Thanks!!