BSOD skyping and surfing using google chrome. Minidump file attached

[christianbellin]

My name is Christian and im 14 years old. Can some one help me diagnose what the problem in my laptop may be? I was on skype videocalling with someone when all of a sudden, BSOD popped up on the screen. I was on google chrome too facebooking ( if thats a word ) I dont wanna panic cause i know u guys could help me w this problem. I wanna determine if its a hardware problem or a software one. Thanks for in advance for ur help God bless y'all

 

[zigzag3143]

My name is Christian and im 14 years old. Can some one help me diagnose what the problem in my laptop may be? I was on skype videocalling with someone when all of a sudden, BSOD popped up on the screen. I was on google chrome too facebooking ( if thats a word ) I dont wanna panic cause i know u guys could help me w this problem. I wanna determine if its a hardware problem or a software one. Thanks for in advance for ur help God bless y'all

Hi Christian and welcome

Easy, your AVG.


I notice your AVG which is often at least a contributing cause of BSOD'S . Please remove and replace your AVG with Microsoft Security Essentials AT LEAST TO TEST

Download tools and utilities | AVG Worldwide

Microsoft Security Essentials - Free Antivirus for Windows

 

[Lemur]

Welcome to SF, Christianbellin,

First follow zigzag's excellent advice.

Since this is happening during Internet-related activities, please make sure you have the latest network and video drivers. Also audio driver, since Skype uses audio.

 

[christianbellin]

ok i will try that solution out. Thanks bro. ! ur the best

 

[zigzag3143]

ok i will try that solution out. Thanks bro. ! ur the best

I forgot. Be sure you have the latest version of skype.


This is it.