Solved BSOD, Stop 0x0..0124, while working with Microsoft Live Movie Maker

[beskio]

Dear Experts, Please help me understand the reason for my BSOD Stop. I was working with a MS Live Movie Maker, editing some pictures, when the problem occured. Thanks, beskio

 

[koolkat77]

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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8007e0a028, be200000, 5110a}

Probably caused by : GenuineIntel

Followup: MachineOwner
---------

3: kd> !analyze -v
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*                        Bugcheck Analysis                                    *
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WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8007e0a028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be200000, High order 32-bits of the MCi_STATUS value.
Arg4: 000000000005110a, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  f

STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE

Followup: MachineOwner
---------

3: kd> !errrec fffffa8007e0a028
===============================================================================
Common Platform Error Record @ fffffa8007e0a028
-------------------------------------------------------------------------------
Record Id     : 01ce5f62f53e2743
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 6/2/2013 9:22:10 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa8007e0a0a8
Section       @ fffffa8007e0a180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Cache error
Operation     : Generic
Flags         : 0x00
Level         : 2
CPU Version   : 0x00000000000206a7
Processor ID  : 0x0000000000000003

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa8007e0a0f0
Section       @ fffffa8007e0a240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000003
CPU Id        : a7 06 02 00 00 08 10 03 - bf e3 9a 1f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ fffffa8007e0a240

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa8007e0a138
Section       @ fffffa8007e0a2c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : GCACHEL2_ERR_ERR (Proc 3 Bank 8)
  Status      : 0xbe2000000005110a
  Address     : 0x000000023e3836c0
  Misc.       : 0x000000d08202c086

A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint.

   Tip

Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress.

You can read more on this error and what to try here... Stop 0x124 - what it means and what to try: Stop 124 Troubleshooting Strategy

If you are overclocking any hardware, STOP. Reset any changed values back to default.

Please run these tests and report back the results

1. SFC /scannow to check windows for corruption - SFC /SCANNOW Command - System File Checker
2. Disk check for errors on the hard drive - How to Run Disk Check in Windows 7
3. Troubleshoot applications by a clean boot - Troubleshoot Application Conflicts by Performing a Clean Startup
4. Memtest86+ paying close attention to part 3 - RAM - Test with Memtest86+
5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure

 

[beskio]

Hi,

I have run sfc /scannov, Windows Resource Protection did not find any integrity violations
I have run chkdsk, that did not find any issues with the HDDs
I have also run the Samsung Hard Drive diagnostics, that did not find any issues as well
I have skipped the Clean Setup (that seemed to be too much work, and my BSOD did not happen since then).

I was not able to get the memory tests running, as booting from the USB stick halted with Boot Error.
In BIOS I did not have the possibility to select "USB - zip", I only had USB Fat32 option.
Any idea what could have gone wrong? I reformatted the USB about 4 times...

thanks,
beskio

 

[Britton30]

1. Download the latest version of the "Auto-installer for USB Key (Win 9x/2k/xp/7)" from this link: Memtest86+ - Advanced Memory Diagnostic Tool​

2. Plug in an empty USB key drive. Size is no concern, as the actual files take up 180 KB of space.​

3. Go into the .zip folder you downloaded, and double-click on the .exe file inside.​

4. Follow the setup utility. To reduce the risk of problems, it is advised to format the drive. ​

Attachment 92455

Did you follow 3 and 4 from the tutorial? You shouldn't have a "USB.zip" Let it run for at least EIGHT full passes, it will take a few hours. This may take some time to track down your issue. The 0x124 stop error usually is hardware related and often difficult to find.

Here is the memtest86+ file to use.
View attachment 271111​

 

[beskio]

Hi Britton30,
Thanks for the support. I tried writing the iso file to DVD, that boots nicely, so I will run the memtests during the night.
/beskio

 

[beskio]

Hi,
I have run memory tests (13 passes), with no errors.
No BSOD happened during the last days.
Thanks for the great help from Sevenforums
/beskio

 

[koolkat77]

Thanks for letting us know
Post if they appear again