BSOD - STOP: 0x0000001E & more

[Koda239]

Good Morning!

Having some trouble with a laptop given to me by a friend. Attached are the documents requested by the pinned thread.

The system is a Dell Inspiron N7110.
Also attached is a system configuration from the manufacturer. Not sure if that helps at all.


Currently, my troubleshooting options have been as such: Attempted start-up repair. Start-up repair did not resolve the issue. Did a full hardware diagnostics check. All components are good with minor battery issues due to normal aging and wear. After booting to safe-mode, Installed Malwarebytes. Blue-screen upon end of installation. Rebooted, and uninstalled/reinstalled malwarebytes. Unable to fully scan system without a blue-screen.

Any recommendations?



If you have any assistance to offer, I would appreciate it. Unfortunately, I don't have much to give in return at the moment other than kind words. :/

 

[Golden]

The latest .dmp files don't provide any conclusive evidence as to the crash.

Please do the following:

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new dmp file/s here.

I recommend creating a system restore point before turning on driver verifier:
http://www.sevenforums.com/tutorials/697-system-restore-point-create.html

If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
http://www.sevenforums.com/tutorials/69585-safe-mode.html

 

[Koda239]

Hey Golden, I figured out the issue.

It appears the problem was with a rogue antivirus system installed on the machine. It's been fixed after restoring to a previous point, finding out about the application, and then uninstalling it in Safe-Mode.

Thanks!!

 

[Koda239]

Morning guys,

So unfortunately, I guess I didn't fix the issue. I'm going to follow the steps Golden said above and edit this post with the results.