BSOD STOP: 0x00000124. Happens 2x a day, Normally Without Provocation

[essenbe]

This is what the dump file says

 atikmpag
start             end                 module name
fffff880`02841000 fffff880`028d7000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Thu Nov 20 20:08:54 2014 (546E9EB6)
    CheckSum:         00093077
    ImageSize:        00096000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[essenbe]

After installing SP1 and the updates, let's wait and see what happens.

 

[Arc]

And please dont upload any more crash dumps before installing Service Pack 1. There is no valid point to test those.

 

[SavingHumanity]

Hi. i don't want to get ahead of myself, but it seems that the Windows Updates have fixed the BSOD issue.

I'm not sure if I should close this thread and start another but I've noticed 3 issues since the Updates have been installed.

1) COM Surrogate error when I try to open any pictures
2) Windows Explorer error when I try to access a system folder
3) I can't open Skype without it automatically closing

Any thoughts on this?

Obviously even with these issues above, it's a major improvement over having my computer randomly shut off 1-2x every 24 hours.

Thank you.

 

[SavingHumanity]

Hi. I spoke too soon. About 10 minutes ago, it gave me the BSOD.

Big bummer. I've dedicated so much time into this. I'm attaching the latest report.

If we are unable to fix it, then it may be best for me to get a new one. This is becoming so frustrating :-(

 

[Arc]

3DFE07AAA0B32A309ED9547B543D5CA16227B004._service_run    "c:\program files (x86)\google\chrome\application\chrome.exe" --type=service    David-HP\David    HKU\S-1-5-21-3448253831-3750626505-1794462059-1002\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

Remove this above entry from startup and see how it goes.

_______________________________________________________

BugCheck 124, {0, fffffa800356b038, b6000000, 10015}

Probably caused by : AuthenticAMD

Followup: MachineOwner
---------
PROCESS_NAME:  chrome.exe

 

[SavingHumanity]

Ok, unfortunately the BSOD happened again about 15 minutes ago so it's not solved :-(

 

[SavingHumanity]

Hi. I have disabled 3DFE07AAA0B32A309ED9547B543D5CA16227B004._service_run from Startup.

Please let me know if you'd like me to delete it, or if disabling it is good enough.

I'll keep you updated. Also, I want to thank everyone who helps. I take my computer for granted and expect it to work because I spend so much time on it. This situation has been very stressful for me and every time I receive a followup, it helps me feel better because I think that there's a possibility that we'll be able to fix this.

I appreciate the help so much, and I'm sure that other people do too. Thank you for helping

 

[Arc]

If you want, you may delete it.

I am behind it, because most of the BSODs occur saying Chrome is running in the background. But Chrome itself does not have anything that should do it. It does not match with all of your descriptions, too.

So better not let Chrome to run in the background always. That's meaningless.

If it BSODs again, we will need to rethink about the issue.

 

[SavingHumanity]

Hi. I had two BSOD today. One when I was working in Chrome and another when I left my computer idle and went to run an errand.

I'm attaching the big file (I'm not sure if this is helpful anymore or if simply the latest dump files).

Hopefully we can find a solution

 

[essenbe]

Here is what I found. Arc will probably be able to find something else.

fffff880`08955388  fffff880`02c7efc4*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys

fffff880`08955318  fffff880`0289b0d6Unable to load image atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys

atikmpag
start             end                 module name
fffff880`02896000 fffff880`028e7000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        [COLOR=red]Wed Aug 03 23:02:53 2011[/COLOR] (4E3A19ED)
    CheckSum:         000521B7
    ImageSize:        00051000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Can you please update your graphics drivers. Uninstall the current ones first please.

fffff880`089543f8  fffff880`0382d4baUnable to load image netr28x.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for [COLOR=red]netr28x.sys[/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for netr28x.sys

netr28x
start             end                 module name
fffff880`03826000 fffff880`03a87000   netr28x  T (no symbols)           
    Loaded symbol image file: netr28x.sys
    Image path: netr28x.sys
    Image name: netr28x.sys
    Timestamp:        Wed Apr 09 08:15:35 2014 (534547F7)
    CheckSum:         00268174
    ImageSize:        00261000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

That is your Ralink RT2860 series Wireless LAN Card (you may have a different manufacturer)
You may look and see if you can find a more current driver. You may not though.

 

[SavingHumanity]

Ok, just to be clear, I'm going to Uninstall the Graphics driver AMD Radeon HD 6310 Graphics, but when it asks me whether I want to delete the driver software for this device, I will leave it unchecked.

Also, I will look for an updated Driver for the Wireless LAN card. When I look in Device Manager it says that it's a Ralink RT5390 802.11b/g/n WiFi Adapter, although the HP Site says the latest is Ralink 802.11 b/g/n WiFi Adapter.

I will ONLY use drivers from the HP site.

Please let me know your thoughts.

Thank you

 

[essenbe]

Device manager just tells you the model number too. How do you usually update your graphics driver?

 

[SavingHumanity]

I've uninstalled both drivers and then reinstalled them from the HP site.

I also, then went into Device Manager and clicked Update Drivers and was told by both of them that I have the best software for the drivers.

How do I usually upgrade the drivers? I don't really. The last update for this machine was ~3 years ago. I never had any problem with this computer until late December after updating some software (Skype, Virtual DJ, Audacity, etc.)

 

[essenbe]

Just for curiosity, with Audacity did you download the FFMPEG file? If so, did you download the EXE file or the ZIP file? Also, where did you download Audacity from?

 

[SavingHumanity]

I believe that I downloaded it from Filehippo, but I believe that they DL it from the original website. The file I DLed and installed is entitled audacity-win-2.0.6.exe

I had a previous version of Audacity installed and never had any problems.

My gut feeling is that it there was a problem with a program that I updated. But, i'm not sure. It could just be coincidence that 2 days after the program updates, that the BSOD started.

Would you recommend that I uninstall audacity?

 

[essenbe]

If I believed that was the problem I would. Then test to see if there are no more BSODs. If there were none, I would reinstall them one at a time with enough time between them to find out which one was causing the problem. I would also run as many virus scans with different programs as I could.

 

[SavingHumanity]

Hi. I deleted Audacity and then the ComSurrogate error, windows explorer error and Skype error was fixed.

So then I thought that, finally, I had found the culprit.

Unfortunately, I was wrong because about 5 minutes ago, it gave me a BSOD.

I'm uploading the report.

The only software changes that I have made since uninstalling the Graphics Driver and Wifi Driver is that I've uninstalled Audacity and reinstalled Skype 7.0

Kindly let me know your thoughts.

Thank you.

 

[Arc]

Upload your MSINFO32.nfo file too.

1. Click on the start button
2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
4. Give the time for processing, it will save a .nfo file on your desktop.
5. Zip it, and upload it following the instruction.

 

[SavingHumanity]

Hi. I've done as requested. Attached is the MSINFO file.