BSOD streaming flash in Firefox, Bug Check 0x1(APC_INDEX_MISMATCH)

[fishintheocean]

Today I got BSOD, no minidump was generated from memory dump file. Two entries in the event log:
(1) The computer has rebooted from a bugcheck. The bugcheck was: 0x00000001 (0x0000000076f0138a, 0x0000000000000000, 0x000000000000ffff, 0xfffff880092bfb60). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: .
(2) Unable to produce a minidump file from the full dump file.

log file uploaded, but it might not have the dump info in it. Thanks for looking into it!

 

[Golden]

Lets check why you aren't getting the .dmp files needed to look into the issue.

Download and run the attached .bat file from your desktop. It will write a file called dump.txt to your \Temp folder. Upload that file in your next reply.

 

[fishintheocean]

Thanks for the quick reply, I ran the batch file, and here is the output.

 

[Golden]

Please check to see that you have small memory dumps enabled - see OPTION 6 here:

http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

 

[fishintheocean]

Ok, I see why I didn't get the minidump, I have 16GB memory, but configured with 8GB page file size. I will make the change so I can get the minidump next time BSOD. Since this is just the second time BSOD in 2 weeks, I will close this thread for now, and open new one if it BSOD again.

Thanks a lot Golden for all the help and effort, really appreciate it!

 

[Golden]

If you like, we can force the BSOD.

Please do the following:

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new dmp file/s here.

I recommend creating a system restore point before turning on driver verifier:
http://www.sevenforums.com/tutorials/697-system-restore-point-create.html

If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
http://www.sevenforums.com/tutorials/69585-safe-mode.html

 

[fishintheocean]

Ok, I enabled driver verifier, and left the computer running over night, after the latest BSOD, I got the minidump, attached is the new dump file. Thanks!

 

[Golden]

Unfortunately, the .dmp file is corrupted and cannot be read - please re-run Driver Verifier and lets see if we can get a readable .dmp file.

 

[fishintheocean]

Here is the latest dump file. Hope there is something you can look into it this time

Thanks a lot!

 

[fishintheocean]

Bsod memory_management

PC crashed with MEMORY_MANAGEMENT error while have IE opened. Attached is the file for analysis. Thanks a lot for your help!

 

[Golden]

fffff880`02a1dbf0  00000000`00000000
fffff880`02a1dbf8  fffff880`042c1b88Unable to load image igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 igdkmd64+0xbab88
fffff880`02a1dc00  00000000`00000000
fffff880`02a1dc08  00000000`00000000
.
fffff880`04207000 fffff880`045be000   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Mon Mar 31 15:48:10 2014 (5338FA92)
    CheckSum:         003A86C1
    ImageSize:        003B7000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Try updating the Intel graphics driver:
https://downloadcenter.intel.com/

 

[fishintheocean]

Thanks, I updated the intel driver, and got another BSOD today April 04 2015 with bugcheck code C1(SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION). I also want to mention that when I enabled driver verifier, I consistently getting BSOD during boot time with bugcheck code 0A(IRQL_NOT_LESS_OR_EQUAL), please see the mini dump on April 03 2015. I'd like to document the following have been done for you to consider:
(1) I have Gigabyte Z97X-Gaming 7 motherboard, noticed lots of people online said the Gigabyte utilities could cause BSOD, I have none installed.
(2) I have run memory test over night for 8+ pass, no errors.
(3) Latest BIOS, no o.c., using defaults from BIOS setup.

This is my first time to build custom PC, so far this issue has been pain in a neck to deal with, really appreciate your help to nail down the issue!

 

[Golden]

Thanks for the good info provided.

From 03/04/2015:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {0, 2, 0, fffff80003080f35}

*** WARNING: Unable to verify timestamp for MBfilt64.sys
*** ERROR: Module load completed but symbols could not be loaded for MBfilt64.sys
Probably caused by : [B][COLOR="Red"]MBfilt64.sys[/COLOR][/B] ( MBfilt64+1817 )

Followup: MachineOwner
---------

6: kd> lmvm MBfilt64
start             end                 module name
fffff880`069ed000 fffff880`069fb000   MBfilt64 T (no symbols)           
    Loaded symbol image file: MBfilt64.sys
    Image path: \SystemRoot\system32\drivers\MBfilt64.sys
    Image name: MBfilt64.sys
    Timestamp:        Fri [B][COLOR="red"]Jul 31[/COLOR][/B] 13:10:32 [B][COLOR="red"]2009[/COLOR][/B] (4A7267B0)
    CheckSum:         0000FF02
    ImageSize:        0000E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

The Realtek audio driver requires updating from here:
Realtek

From 04/04/2015:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C1, {fffff980faf6efc0, fffff980faf6e91a, 4b4040, 32}

*** WARNING: Unable to verify timestamp for vmx86.sys
*** ERROR: Module load completed but symbols could not be loaded for vmx86.sys
Probably caused by : vmx86.sys ( vmx86+3af2 )

Followup: MachineOwner
---------

This is the VMWare driver. It looks quite recent, so I suspect perhaps something else is the problem (possibly the audio issue). Get the audio issue sorted first, then see if you still get the 0xC9 BSOD. If you do, uninstall VMware, reboot, then reinstall the latest version.

 

[fishintheocean]

Thanks for the detailed analysis. I checked the downloaded Realtek audio driver from your link above, it's the same version (MBfilt64.sys) as what I have installed, anyway, I removed the current driver, and installed the downloaded version. With the updated driver, I am able to boot from "driver verifier" mode without BSOD. This time the system stayed up for 3 days and BSOD'ed, attached is the latest dump file. Thanks a lot!

 

[Golden]

fffff880`09573be0  00000000`00000000
fffff880`09573be8  00000000`0000001e
fffff880`09573bf0  fffff880`09573d68
fffff880`09573bf8  fffff880`01139000*** WARNING: Unable to verify timestamp for MpFilter.sys
*** ERROR: Module load completed but symbols could not be loaded for [B][COLOR="Red"]MpFilter.sys[/COLOR][/B]
 MpFilter+0x16000
fffff880`09573c00  fffff980`01372e50
fffff880`09573c08  fffffa80`17172be0
fffff880`09573c10  00000000`00000000
fffff880`09573c18  00000000`00000000

MpFilter.sys is the Microsoft antimalware driver. Is Windows fully updated?

 

[fishintheocean]

I updated windows last weekend, Microsoft Security Essential is not crashing any more. As I have 2x8GB memory, Gigabyte suggested me to remove one stick at a time and test. I tried this, the first stick gave me BSOD in a day. The second stick I left on motherboard is holding up so far, will let you know how this goes.

Thanks so much for helping me on this issue!

 

[fishintheocean]

Ok, I got BSOD with single stick of 8GB memory, attached is the latest memory dump file. Do you think this could be caused by faulty hardware like motherboard or hard drive? Thanks a lot!