BSOD sudden crash, no acces to system. 0x19.

[sam97]

I went for a one week vacation and when I returned, my computer was crashed. My dad, who was at home, said he received a prompt which he did not read in a hurry and pressed either yes or no. Since then the computer crashes after the Windows 7 logo with a 0x0000019 error.

I was able to access it through safe mode. But since a few days, every access point is lead to a crash. 0x19 is the most common. Others include 0x8E, 0x7E, 0xC2 and 0x24 with an ntfs.sys error. I have window 8 DP and windows xp side-installed on it. So I can just access the directory easily. I tried using solutions from other threads and forums but none worked.

I suspect it is due to Norton Ghost Trial version, because when I ran Bluescreenview, it showed symsnap.sys as an error. So........I deleted the file from the directory. But that did no good. I cannot even uninstall it because as I said, I cannot boot Windows 7. Any help from anyone will be highly appreciated. Thanks in advance.

My system specs:
-- Windows 7 Ultimate x86
-- OS downloaded from the internet.
-- works fine for hours.
-- reinstalled twice.
-- the first one was an OEM.
-- System bought around an year ago.
-- Last installation working well since 5-6 months.

NOTE: I don't want to lose any data by re-installing.
I attached the report of the perfmon i ran from windows 8.

 

[writhziden]

Have you tried System Restore? You will need a Windows 7 install disc or a Windows 7 repair disc.
http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html#post1839164 steps 1-2 will get an install disc if you do not have one.

http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html will help with creating a repair disc. NOTE: you only need to find someone with Windows 7 32-bit and create the disc from that person's system.


With the install disc or repair disc, use OPTION TWO of the http://www.sevenforums.com/tutorials/668-system-recovery-options.html tutorial to select System Restore. Use OPTION TWO of the http://www.sevenforums.com/tutorials/700-system-restore.html tutorial to restore your system. Pay close attention to the NOTE: in step 8. of OPTION ONE.

 

[sam97]

Fine, I'll give that a try............why didn't it hit my mind? Anyways, can you at least identify what the problem was,so I won't be making that mistake again? Thanks again.

 

[writhziden]

It is a little more difficult without the actual .dmp files, but I will look up the bugcodes and see what the most likely cause is through a combined analysis...

The most likely cause is a conflicting driver. Based on what you say about Norton Ghost, I suspect a driver through Norton Ghost was corrupted due to hard disk corruption. Have you run a disk check on your drives? http://www.sevenforums.com/tutorials/433-disk-check.html You may want to run with both boxes checked, but Automatically fix file system errors may be sufficient. Both boxes will take hours, but Automatically fix file system errors will only take 5-30 minutes depending on the drive size.

 

[sam97]

I am so sorry for taking so long. My internet was down, actually. I tried your suggestion, but system repair didn't work. I didn't create a system restore point or image, so they were useless. I, however, remember that a few restore points were created by the softwares which I installed. They don't seem to exist. If anything else could be done, I'll sure as hell give it a try. I managed to save and attach the chkdsk and repair fail report.

Another thing, if you think this is a hardware issue, then there are a few things I'd like to tell.
--> Since the crashes, a couple of sounds come from the cpu when I boot it. They are similar to the noises of crickets.
--> Since a couple of months, the time of my computer resets automatically to 12:00 01-01-2002 whenever I 'm connected to the internet.

Sorry for being late.
Thanks again.

And Happy Birthday! Have a blast writhziden!

 

[writhziden]

Thank you for the birthday wishes. I had a great birthday.

Since those did not help, http://www.sevenforums.com/tutorials/219533-troubleshooting-windows-7-failure-boot.html may be good to look through.

I wonder about a virus given the time/date issue...

 

[sam97]

Thanks. I'll give it a try. About the virus, yeah. That issue is not happening in Win 8. I'll check that troubleshoot method out.
Well, the downloading is going to take one hell of a time and some hell of speed from me!

 

[sam97]

I am sorry writh. Your suggestion didn't quite work. I had the thing to experiment with keyloggers. A couple of them, KGB Keylogger and Ardamax, were detected by it and I removed them. That didn't do much good. I'm still stick where I was. Anything else that could be done?

 

[writhziden]

Continue with the steps for troubleshooting failure to boot. That is really your best option at this time. The sounds you hear from your system may be due to a hard drive failure. You should use step 9 of http://www.sevenforums.com/tutorials/219533-troubleshooting-windows-7-failure-boot.html to backup any important files.