bsod, system locks frequently during games

FiaB · Apr 10, 2012

hello,

my computer has been experiencing frequent bsod events mostly during gaming but often while streaming video as well. I recently installed several new components in my pc including a new mobo, ram, and an hdd. The system's memory was tested, the bios have been updated, and the display drivers have been wiped and updated. Nevertheless, I've received the following error messages:

0x0000007E
0x0000003B
as well as several others which i failed to write down

More recently my comp hasn't been going to blue screens. it simply locks up, or the screen scrambles and it restarts.

System info:
os: win7 professional
cpu: amd phenom II x4 955, 3200mhz, quad core
mobo: asustek m5a97
bios: american megatrends inc. 3/12/12
memory: 8gb gskill
gpu:ati 4890

Thanks in advance

usasma · Apr 10, 2012

AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Win7 systems.

Please uninstall all AMD/ATI video stuff from Control Panel...Programs...Uninstall a program
Then, download and install a fresh copy of the ATI drivers from Global Provider of Innovative Graphics, Processors and Media Solutions | AMD (in the upper right corner of the page)
- Select the "Custom" installation option and don't let it install AMD OverDrive or the VISION Engine Control Center (if present)
Then use the ATI uninstall manager to uninstall the Catalyst Control Center (CCC). This is a separate issue and isn't required for the AMD OverDrive removal.

If the device (AODDriver or AODDriver4.01) remains a problem in perfmon /report, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Uninstall". Reboot for changes to take affect.

Sometimes the driver remains and continues to cause BSOD's. If this is the case for you, post back and we'll give further instructions for safely removing it.

If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.

Please install the drivers for your ASMedia USB 3.0 controller. These are available from the motherboard manufacturer's website.

MSI Afterburner (along with Riva Tuner and EVGA Precision) is known to cause BSOD's on some Win7 systems. Please uninstall it immediately.

If the above steps don't stop the BSOD's, please post back for other things to try.

Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs
3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:

[font=lucida console]
amdxata.sys                      Fri Mar 19 12:18:18 2010 (4BA3A3CA)
AiChargerPlus.sys                Mon Nov 08 01:48:26 2010 (4CD79D3A)
AsIO.sys                         Mon Aug 23 21:53:02 2010 (4C7325FE)
AsUpIO.sys                       Mon Aug 02 22:47:59 2010 (4C57835F)
Rt64win7.sys                     Tue Sep 27 10:50:33 2011 (4E81E2B9)
atikmpag.sys                     Wed Nov 09 21:12:44 2011 (4EBB331C)
atikmdag.sys                     Wed Nov 09 21:52:46 2011 (4EBB3C7E)
atikmpag.sys                     Mon Dec 05 21:12:14 2011 (4EDD79FE)
amdiox64.sys                     Thu Feb 18 10:17:53 2010 (4B7D5A21)
AtihdW76.sys                     Tue Oct 18 03:09:49 2011 (4E9D263D)
AODDriver2.sys                   Wed Jun 15 04:38:35 2011 (4DF86F8B)
atikmdag.sys                     Mon Dec 05 21:52:23 2011 (4EDD8367)
atikmpag.sys                     Thu Mar 08 22:58:02 2012 (4F597FCA)
AtihdW76.sys                     Tue Dec 06 04:14:25 2011 (4EDDDCF1)
Unknown_Module_fffff880`04600000 Tue Apr 26 22:39:37 2011 (4DB781E9)
AODDriver2.sys                   Mon Dec 19 02:30:03 2011 (4EEEE7FB)
Unknown_Module_fffff880`0476b000 Mon Jul 13 20:08:25 2009 (4A5BCC79)
Unknown_Module_fffff880`04783000 Tue Apr 26 22:40:38 2011 (4DB78226)
Unknown_Module_fffff880`047b0000 Fri Jul 08 22:46:28 2011 (4E17C104)
atikmdag.sys                     Thu Mar 08 23:04:49 2012 (4F598161)
[/font]

Code:

[font=lucida console]
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\040512-22947-01.dmp]
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Debug session time: Thu Apr  5 23:29:59.513 2012 (UTC - 4:00)
System Uptime: 0 days 8:19:52.073
Probably caused by : amdppm.sys ( amdppm!C1Halt+2 )
BUGCHECK_STR:  0x7f_8
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x7f_8_amdppm!C1Halt+2
Bugcheck code 0000007F
Arguments 00000000`00000008 00000000`80050031 00000000`000006f8 fffff880`043c67f2
BiosVersion = 1102
BiosReleaseDate = 03/12/2012
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\040412-22713-01.dmp]
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Debug session time: Wed Apr  4 18:03:36.097 2012 (UTC - 4:00)
System Uptime: 0 days 0:23:31.268
Probably caused by : ntkrnlmp.exe ( nt!ObReferenceObjectByHandleWithTag+10c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
FAILURE_BUCKET_ID:  X64_0x3B_nt!ObReferenceObjectByHandleWithTag+10c
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`02dd4dcc fffff880`08c6e110 00000000`00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\040312-24242-01.dmp]
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Debug session time: Tue Apr  3 17:20:20.114 2012 (UTC - 4:00)
System Uptime: 0 days 0:08:27.660
Probably caused by : amdppm.sys ( amdppm!C1Halt+2 )
BUGCHECK_STR:  0x7f_8
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x7f_8_amdppm!C1Halt+2
Bugcheck code 0000007F
Arguments 00000000`00000008 00000000`80050031 00000000`000006f8 fffff880`041e57f2
BiosVersion = 1102
BiosReleaseDate = 03/12/2012
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\040312-23228-01.dmp]
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Debug session time: Tue Apr  3 16:10:46.813 2012 (UTC - 4:00)
System Uptime: 0 days 0:13:18.984
Probably caused by : amdppm.sys ( amdppm!C1Halt+2 )
BUGCHECK_STR:  0x7f_8
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x7f_8_amdppm!C1Halt+2
Bugcheck code 0000007F
Arguments 00000000`00000008 00000000`80050031 00000000`000006f8 fffff880`045df7f2
BiosVersion = 0901
BiosReleaseDate = 11/24/2011
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\040212-28875-01.dmp]
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Debug session time: Mon Apr  2 07:55:05.406 2012 (UTC - 4:00)
System Uptime: 0 days 13:40:00.966
Probably caused by : memory_corruption ( nt!MiValidateImagePages+329 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x3B_nt!MiValidateImagePages+329
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`02abab59 fffff880`08ddfe20 00000000`00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\040112-24273-01.dmp]
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Debug session time: Sun Apr  1 17:25:57.124 2012 (UTC - 4:00)
System Uptime: 0 days 0:31:56.294
Probably caused by : hardware ( dxgkrnl+312a )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3D
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_IP_MISALIGNED_dxgkrnl.sys
Bugcheck code 0000003D
Arguments fffff880`02f8bb30 00000000`00000000 00000000`00000000 fffff880`02cef12a
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\040112-28298-01.dmp]
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Debug session time: Sun Apr  1 15:38:49.165 2012 (UTC - 4:00)
System Uptime: 0 days 1:07:35.726
*** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000
Probably caused by : ntkrnlmp.exe ( nt!PoIdle+52a )
BUGCHECK_STR:  0x1E_0
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x1E_0_nt!PoIdle+52a
Bugcheck code 0000001E
Arguments 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
  [/font]

FiaB · Apr 11, 2012

still crashing...both randomly and when running games

Error codes:
0x0000007f
0x0000001e

attached the new crash dump/report

usasma · Apr 12, 2012

Looking more and more like hardware, but a few more things to try:

Update your chipset drivers:
- download the latest AMD chipset drivers from here: AMD 9 seriesChipset Drivers
- uninstall (what you can find) of the AMD drivers from Control Panel
- install the freshly downloaded drivers
- monitor for further BSOD's

There's a lot of evidence of your antivirus program in the memory dumps. While this isn't necessarily a problem, I have to wonder why there's more in your memory dumps than in most others that I look at.

IMO it could be one of 2 things - either the Avast program is corrupted, or you have an infection.
So, please do the following:

Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the antivirus software from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of the antivirus software using this free tool: avast! Uninstall Utility | Download aswClear for avast! Removal- IMMEDIATELY install and update the free antivirus
- Once updated, immediately perform a full system scan for malware (if there are any problems, post back for a list of independent scans)
- check to see if this fixes the BSOD's
NOTE: NEVER run more than 1 anti-virus, firewall, Internet Security/Security Center application at the same time.

If this doesn't fix it, then I'll ask you to start with the free diagnostics here: http://www.carrona.org/hwdiag.html)

Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs
3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:

[font=lucida console]
amdxata.sys       Fri Mar 19 12:18:18 2010 (4BA3A3CA)
AiChargerPlus.sys Mon Nov 08 01:48:26 2010 (4CD79D3A)
aswMonFlt.sys     Tue Mar 06 19:01:51 2012 (4F56A56F)
aswSP.SYS         Tue Mar 06 19:04:03 2012 (4F56A5F3)
AsUpIO.sys        Mon Aug 02 22:47:59 2010 (4C57835F)
AsIO.sys          Mon Aug 23 21:53:02 2010 (4C7325FE)
aswSnx.SYS        Tue Mar 06 19:04:05 2012 (4F56A5F5)
aswTdi.SYS        Tue Mar 06 19:01:56 2012 (4F56A574)
aswrdr2.sys       Tue Mar 06 19:02:19 2012 (4F56A58B)
atikmpag.sys      Thu Mar 08 22:58:02 2012 (4F597FCA)
Rt64win7.sys      Tue Sep 27 10:50:33 2011 (4E81E2B9)
asmtxhci.sys      Wed Sep 14 03:36:09 2011 (4E705969)
atikmdag.sys      Thu Mar 08 23:04:49 2012 (4F598161)
aswFsBlk.SYS      Tue Mar 06 19:01:31 2012 (4F56A55B)
asmthub3.sys      Wed Sep 14 03:36:19 2011 (4E705973)
[/font]

Code:

[font=lucida console]
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\041112-23977-01.dmp]
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Debug session time: Wed Apr 11 20:24:27.172 2012 (UTC - 4:00)
System Uptime: 0 days 1:26:53.718
Probably caused by : amdppm.sys ( amdppm!C1Halt+2 )
BUGCHECK_STR:  0x7f_8
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x7f_8_amdppm!C1Halt+2
Bugcheck code 0000007F
Arguments 00000000`00000008 00000000`80050031 00000000`000006f8 fffff880`044767f2
BiosVersion = 1102
BiosReleaseDate = 03/12/2012
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\041112-26488-01.dmp]
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Debug session time: Wed Apr 11 18:22:36.961 2012 (UTC - 4:00)
System Uptime: 0 days 8:40:44.132
Probably caused by : memory_corruption ( nt!MiResolveDemandZeroFault+28e )
BUGCHECK_STR:  0x1E_c0000005
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_nt!MiResolveDemandZeroFault+28e
Bugcheck code 0000001E
Arguments ffffffff`c0000005 fffff800`02adb9ee 00000000`00000000 ffffffff`ffffffff
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
  [/font]

FiaB · Apr 18, 2012

it seems the crashes have continued. sometimes it bsod's with the error message 0x0000003b, but often the screen just scrambles and freezes, the sounds loops, and the system restarts without a blue screen. i'll upload more crash dumps if you'd like that.

usasma · Apr 18, 2012

Please run the tests that I suggested. If that doesn't point to a problem, then upload all memory dumps and we'll see what they say. If, as I suspect, they're pointing at hardware, we'll suggest the free hardware diagnostics here: Hardware Diags

dylaney2012 · Jun 16, 2012

I'm wondering if this has been solved or if I just can't see the second page or etc.

bsod, system locks frequently during games

FiaB

New member

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usasma

Mr. Cranky Pants

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FiaB

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usasma

Mr. Cranky Pants

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FiaB

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usasma

Mr. Cranky Pants

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dylaney2012

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