BSOD - SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005, etc.

[skbryan]

[FONT=&quot]One of my users started getting an almost daily blue screens from his computer. [/FONT]

[FONT=&quot]Computer Specs[/FONT]

[FONT=&quot]DELL Precision T3600 - 16GB Ram - Win 7 Pro 64bit [/FONT]
[FONT=&quot]Intel Xeon CPU-ES-1620 @ 3.60 GHZ[/FONT]
[FONT=&quot]Intel64 Family 6 Model 45 Stepping 7[/FONT]
[FONT=&quot]BIOS DELL 6222004 SMBios A09, v2.6[/FONT]


[FONT=&quot]Here is a link to the memory dump - it is a large file- http://tinyurl.com/memdump2[/FONT]

[FONT=&quot]Display Drivers are underneath the Bug Check Below[/FONT]


[FONT=&quot]BugCheck[/FONT]

[FONT=&quot]Bug Check String: SYSTEM_SERVICE_EXCEPTION[/FONT]
[FONT=&quot]Bug Check Code: 0x0000003b[/FONT]
[FONT=&quot]Parameter 1: 00000000`c0000005[/FONT]
[FONT=&quot]Parameter 2: fffff880`12efe2ec[/FONT]
[FONT=&quot]Parameter 3: fffff880`08ff0950[/FONT]
[FONT=&quot]Parameter 4: 00000000`00000000[/FONT]
[FONT=&quot]Processer: x64[/FONT]

[FONT=&quot]From what I've read may be caused by excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code. Not sure what that means though or how to fix it . . . [/FONT]
[FONT=&quot]Display Info: [/FONT]
[FONT=&quot]Adapter String AMD FirePro W600e\System\CurrentControlSet\Control\Video\{F309C718-2A55-4AAF-8124-6E1B338E63F8}\0000[/FONT]
[FONT=&quot]Bios Date 06/29/12[/FONT]
[FONT=&quot]Bios String 113-C4490100-101[/FONT]
[FONT=&quot]Bios Version unavailable[/FONT]
[FONT=&quot]Chip Type ATI display adapter (0x6828)[/FONT]
[FONT=&quot]DAC Type Internal DAC(400MHz)[/FONT]
[FONT=&quot]Driver (0) aticfx64.dll[/FONT]
[FONT=&quot]Driver (0) Company Advanced Micro Devices, Inc. [/FONT]
[FONT=&quot]Driver (0) Description aticfx64.dll[/FONT]
[FONT=&quot]Driver (0) Product AMD Inc. Radeon DirectX 11 Driver[/FONT]
[FONT=&quot]Driver (0) Version 8.17.10.1299[/FONT]
[FONT=&quot]Driver (1) aticfx64.dll[/FONT]
[FONT=&quot]Driver (1) Company Advanced Micro Devices, Inc. [/FONT]
[FONT=&quot]Driver (1) Description aticfx64.dll[/FONT]
[FONT=&quot]Driver (1) Product AMD Inc. Radeon DirectX 11 Driver[/FONT]
[FONT=&quot]Driver (1) Version 8.17.10.1299[/FONT]
[FONT=&quot]Driver (10) atidxx32.dll[/FONT]
[FONT=&quot]Driver (11) atidxx32.dll[/FONT]
[FONT=&quot]Driver (12) atiumdva.dll[/FONT]
[FONT=&quot]Driver (13) atiumd6a.dll[/FONT]
[FONT=&quot]Driver (13) Company Advanced Micro Devices, Inc. [/FONT]
[FONT=&quot]Driver (13) Description Radeon Video Acceleration Universal Driver[/FONT]
[FONT=&quot]Driver (13) Product Advanced Micro Devices, Inc. Radeon Video Acceleration Universal Driver[/FONT]
[FONT=&quot]Driver (13) Version 8.14.10.0460[/FONT]
[FONT=&quot]Driver (14) atitmm64.dll[/FONT]
[FONT=&quot]Driver (14) Company AMD[/FONT]
[FONT=&quot]Driver (14) Description TMM Clone Control Module[/FONT]
[FONT=&quot]Driver (14) Product TMM Com Clone Control Module[/FONT]
[FONT=&quot]Driver (14) Version 6, 14, 11, 25[/FONT]
[FONT=&quot]Driver (2) aticfx64.dll[/FONT]
[FONT=&quot]Driver (2) Company Advanced Micro Devices, Inc. [/FONT]
[FONT=&quot]Driver (2) Description aticfx64.dll[/FONT]
[FONT=&quot]Driver (2) Product AMD Inc. Radeon DirectX 11 Driver[/FONT]
[FONT=&quot]Driver (2) Version 8.17.10.1299[/FONT]
[FONT=&quot]Driver (3) aticfx32.dll[/FONT]
[FONT=&quot]Driver (4) aticfx32.dll[/FONT]
[FONT=&quot]Driver (5) aticfx32.dll[/FONT]
[FONT=&quot]Driver (6) atiumd64.dll[/FONT]
[FONT=&quot]Driver (6) Company Advanced Micro Devices, Inc. [/FONT]
[FONT=&quot]Driver (6) Description atiumd64.dll[/FONT]
[FONT=&quot]Driver (6) Product Advanced Micro Devices, Inc. Radeon DirectX Universal Driver[/FONT]
[FONT=&quot]Driver (6) Version 9.14.10.01044[/FONT]
[FONT=&quot]Driver (7) atidxx64.dll[/FONT]
[FONT=&quot]Driver (7) Company Advanced Micro Devices, Inc. [/FONT]
[FONT=&quot]Driver (7) Description atidxx64.dll[/FONT]
[FONT=&quot]Driver (7) Product Advanced Micro Devices, Inc. Radeon DirectX 11 Driver[/FONT]
[FONT=&quot]Driver (7) Version 8.17.10.0560[/FONT]
[FONT=&quot]Driver (8) atidxx64.dll[/FONT]
[FONT=&quot]Driver (8) Company Advanced Micro Devices, Inc. [/FONT]
[FONT=&quot]Driver (8) Description atidxx64.dll[/FONT]
[FONT=&quot]Driver (8) Product Advanced Micro Devices, Inc. Radeon DirectX 11 Driver[/FONT]
[FONT=&quot]Driver (8) Version 8.17.10.0560[/FONT]
[FONT=&quot]Driver (9) atiumdag.dll[/FONT]
[FONT=&quot]Memory Size 2048 MB[/FONT]


[FONT=&quot]Hope you can help. I couldn't find any info on the specific parameters in my memory dump file. . . Thank you. [/FONT]

 

[Arc]

Hi skbryan.

Configure minidump recording. Follow it: http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.