BSOD - system_service_exception 0x3b, 0x01e,0x07e - ntoskrnl.exe

Silgrond

New member
Local time
5:46 AM
Messages
1
BSOD while playing or watching Youtube.

Hey guys!

Since a few days, I've been having these strange BSOD errors. Did a clean Windows reinstall yesterday, the error persists. Thought the errors had to do with my RAMs, so I've tried pulling them out but got crashes with each of them.
I've vacuumed the dust from my computer.
Usually I'm having this issue when I'm playing a game, or using Chrome in hardware accelerated mode (for example playing videos on Youtube), but it's kind of random. Sometimes the screen has colored stripes before it crashes.

system_service_exception 0x3b, 0x01e,0x07e - ntoskrnl.exe

Logs:

According to BlueScreenView it's ntoskrnl.exe. Log: https://dl.dropboxusercontent.com/u/17916569/Crash log.html

WhoCrashed error:
Code:
System Information (local)
--------------------------------------------------------------------------------

computer name: SILGROND-PC
windows version: Windows 7 , 6.1, build: 7600
windows dir: C:\Windows
Hardware: ASUSTeK Computer INC., M4A785TD-M EVO
CPU: AuthenticAMD AMD Phenom(tm) II X4 955 Processor AMD586, level: 16
4 logical processors, active mask: 15
RAM: 8589070336 total
VM: 2147352576, free: 1990963200




--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Wed 2014.01.01. 17:34:00 GMT your computer crashed
crash dump file: C:\Windows\Minidump\010114-23665-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x71F00) 
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80002AC40D6, 0xFFFFF880092980A0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: MicrosoftR WindowsR Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. 
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 



On Wed 2014.01.01. 17:34:00 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0) 
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80002AC40D6, 0xFFFFF880092980A0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. 
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 



On Wed 2014.01.01. 17:24:31 GMT your computer crashed
crash dump file: C:\Windows\Minidump\010114-24258-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x71F00) 
Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0xFFFFF80002A9B91B, 0x0, 0xFFFFFFFFFFFFFFFF)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\ntoskrnl.exe
product: MicrosoftR WindowsR Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 



On Wed 2014.01.01. 17:02:56 GMT your computer crashed
crash dump file: C:\Windows\Minidump\010114-24164-01.dmp
This was probably caused by the following module: unknown_module_00000000`00000001.sys (Unloaded_Unknown_Module_00000000`00000001+0x2FAF4B) 
Bugcheck code: 0x7E (0xFFFFFFFFC0000005, 0xFFFFF88004175F00, 0xFFFFF880023D56A8, 0xFFFFF880023D4F00)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug check description: This bug check indicates that a system thread generated an exception that the error handler did not catch.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: unknown_module_00000000`00000001.sys . 
Google query: unknown_module_00000000`00000001.sys SYSTEM_THREAD_EXCEPTION_NOT_HANDLED



On Wed 2014.01.01. 15:15:40 GMT your computer crashed
crash dump file: C:\Windows\Minidump\010114-31044-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x71F00) 
Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0xFFFFF88004505C80, 0x0, 0x0)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\ntoskrnl.exe
product: MicrosoftR WindowsR Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 




--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

5 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers: 

unknown_module_00000000`00000001.sys 

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information. 

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
I've uploaded my dump files to my Dropbox with the SF Diagnostic Tool.
https://dl.dropboxusercontent.com/u/17916569/SF_01-01-2014.rar

Thank you very much for your kind help!

Silgrond
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64Amd Phenom II x4 955 Black Edition @ 3.2Ghz2x of 4Gb (2x2Gb) DDR3 Corsair Dominator 1333mhzATI 6870HD
Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom
OS
Windows 7 Ultimate x64
CPU
Amd Phenom II x4 955 Black Edition @ 3.2Ghz
Motherboard
ASUS P5B-Deluxe
Memory
2x of 4Gb (2x2Gb) DDR3 Corsair Dominator 1333mhz
Graphics Card(s)
ATI 6870HD
Hard Drives
Maxtor STM3250310AS
Samsung HD300LJ
WDC WD1001FALS-00E8B0
Browser
Chrome
Hello and welcome Silgrond first up since you mentioned memory you need to do this


MEMTEST

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.htmlthis one you will need to make a bootable disk set the BIOS to optical (or USB if preferred) boot the machine and let it run for at LEAST 8 passes unless the errors come up straight away. Takes a fair time to complete and some leave it running overnight.

If you do get errors and have more than one stick then you will need to test each one separately and maybe even in the separate slots.
 

My Computer My Computer

At a glance

Desk1 7 Home Prem / Desk2 10 Pro / Main lap A...Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i...Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop...Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Own build (new) Desk1 / Asus ROG Win 7 / Desk2 1st build
OS
Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
CPU
Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i5 2500
Motherboard
Desk1 Asus P877-V / Desk2 Gigabyte H67 UD3H / Laptop ?
Memory
Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop 8Gb DDR3
Graphics Card(s)
Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Sound Card
Desk 1 & 2 -XONAR DG Realtek High Def audio Laptop
Monitor(s) Displays
Desk 1 Benq HD 2450 / Desk2 Philips 24" / Laptop 17.5"
Screen Resolution
1920x1080 D1 & D2 & Laptop 1
Hard Drives
Desk1 Samsung 120GB 830 SSD
Asus ROG 256GB 850 Pro SSD
Desk2 Samsung 840 256 SSD
Toshiba 120GB EVO
PSU
Desk 1 Corsair HX 1050/ Laptop ? / Desk 2 Corsair HX 650
Case
Desk 1 Cooler HAF XM ? Toshiba laptop / Desk2 Coolermaster
Cooling
Fans on all Desk1 -2 Desk2 - all Coolermasters 5 Laptop ?
Keyboard
Desk 1 MS Sidewinder X6 Desk 2 MS Sidewinder X 4
Mouse
Desk 1&2 - Gigabyte MS 900 gamer - laptop - Logitec wireless
Internet Speed
ADSL2+
Other Info
One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
Back
Top