BSOD System_Service_Exception error 3b

[hushbird123]

Hello I've been BSODing for about a month now. It happens at least once a day. Here is a log of the errors:
https://docs.google.com/spreadsheet/ccc?key=0Akq7mfOcYCvgdDlhVkNqU1JIR3Q4d2JIVTR0SU11bHc

My system specs are:
Windows 7 Pro x64 Full
Age of system hardware: ~5 months
Age of Windows Installation: ~1 year



In addition I have followed the BSOD posting instructions and attached the zipped file.
Thank you for your time!

 

[panais]

Hi.

In this order,


Remove RivaTuner/EVGA Precision/MSI Afterburner (known issues w/Win7)

If you had made any changes using Riva set first everything back to default settings then remove Riva.

RivaTuner


Update software\driver for Razer Lachesis Mouse driver

Razer Support

Update software\driver XBox USB wireless controller

Software Downloads | Microsoft Hardware


Run http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html



Finish with the above steps and post back.

 

[hushbird123]

Hi
Thank you for the reply. I have uninstalled MSI afterburner. I don't have rivatuner.
I also have installed the latest lachesis driver. I don't know which driver to install for xbox usb/controller because I don't have an xbox usb/controller.
I ran memtest and I got a pass.
I will continue with everyday use and if I get a bsod I'll post here again.
Hopefully your solution solves the problem.

EDIT Still bsoding
should i make another attachment?

 

[hushbird123]

i've noticed a trend that i get a bsod usually when i'm watching a stream or online video. it's not consistent though; i can't really notice a pattern, but maybe when a certain commercial plays, i get a bsod.

 

[panais]

Memtest Let it run until at least 7 passes are completed, or errors are found (whichever comes first). The longer you run it, the better.

Also upload the new minidumps.

 

[hushbird123]

memtest passed no errors

 

[hushbird123]

just blue screened again, this time with BCCode 1e. attached are dump files. btw, thank you very much for your time.

 

[panais]

Remove,install\update software\driver for Logitech USB Video Class Driver (WebCam)

Logitech - Support & Software Downloads

Remove any unnecessary usb hardware and software\drivers.


[FONT=&quot]Download and install [/FONT][FONT=&quot][FONT=&quot]Driver Sweeper[/FONT][/FONT][FONT=&quot]

Download the most recent software\driver for your [/FONT][FONT=&quot][FONT=&quot]NVIDIA [/FONT][/FONT][FONT=&quot]

Uninstall nvidia software\driver,restart in safe mode,run driver sweeper,choose only NVIDIA-Display and clean,restart in normal mode.

Install the new ati software\driver,restart.

Update [/FONT][FONT=&quot][FONT=&quot]DirectX [/FONT][/FONT][FONT=&quot]


Run the [/FONT][FONT=&quot][FONT=&quot]nvidia-video-card-test[/FONT] post here the results.[/FONT]

 

[hushbird123]

I used occt 3.1. According to the occt thread page, it said to monitor temperature and to stop the test if it goes above 80 degrees celcius. At about 5 minutes in, it hit 81 and so I stopped it. The test settings were max resolution for windowed mode and default shader complexity. The GPU Memtest passed 7 straight times with no errors.

 

[yowanvista]

This unknown driver, a3v17eka.SYS should be removed. I can't find any information concerning this driver.
It may be malware related. Run Malwarebytes

 

[hushbird123]

malwarebytes didn't find this as malware. should i manually remove it?

 

[panais]

Download,install,update SUPERAntiSpyware.com - Downloading File

Then run a full scan.

Finish and post back.

 

[hushbird123]

here it is

 

[yowanvista]

Run Memtest for at least 7 passes.
A memory problem is the most probable cause.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffff8a000949610, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff88001325b39, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000000, (reserved)

Debugging Details:
------------------


Could not read faulting driver name

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80004d14100
 fffff8a000949610 

FAULTING_IP: 
Ntfs!NtfsGetCachedLengthInsertionPoint+75
fffff880`01325b39 420fb70c40      movzx   ecx,word ptr [rax+r8*2]

MM_INTERNAL_CODE:  0

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x50

PROCESS_NAME:  System

CURRENT_IRQL:  0

TRAP_FRAME:  fffff88004985080 -- (.trap 0xfffff88004985080)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff8a000933000 rbx=0000000000000000 rcx=fffff8800498521d
rdx=00000000000007bb rsi=0000000000000000 rdi=0000000000000000
rip=fffff88001325b39 rsp=fffff88004985210 rbp=000000000693fa0d
 r8=000000000000b308  r9=fffff8a000956000 r10=0000000000000001
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
Ntfs!NtfsGetCachedLengthInsertionPoint+0x75:
fffff880`01325b39 420fb70c40      movzx   ecx,word ptr [rax+r8*2] ds:0001:fffff8a0`00949610=????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80004a8d9fc to fffff80004ae1c40

STACK_TEXT:  
fffff880`04984f18 fffff800`04a8d9fc : 00000000`00000050 fffff8a0`00949610 00000000`00000000 fffff880`04985080 : nt!KeBugCheckEx
fffff880`04984f20 fffff800`04adfd6e : 00000000`00000000 fffff8a0`00949610 00000000`00000000 fffffa80`0ab2b308 : nt! ?? ::FNODOBFM::`string'+0x4611f
fffff880`04985080 fffff880`01325b39 : fffffa80`0ab2b308 0007bb00`0693fa0d 00000000`00000003 00000000`00000c00 : nt!KiPageFault+0x16e
fffff880`04985210 fffff880`013249c2 : fffffa80`0ab2b308 00000000`0693fa0d fffffa80`0ab2b308 00000000`000007bb : Ntfs!NtfsGetCachedLengthInsertionPoint+0x75
fffff880`04985270 fffff880`01324698 : 00000000`00000000 fffff8a0`00968018 fffffa80`0ab2b308 00000000`00000c00 : Ntfs!NtfsInsertCachedRun+0x32
fffff880`049852d0 fffff880`01326a20 : fffffa80`0ab2a180 00000000`0693fa0d fffffa80`0a7f5000 fffffa80`0a7f5000 : Ntfs!NtfsInsertCachedLcn+0x120
fffff880`04985370 fffff880`0132922f : 00000000`00000006 00000000`06938000 00000000`06938000 00000000`c0000000 : Ntfs!NtfsAddCachedRun+0x60
fffff880`049853b0 fffff880`01328ac2 : 00000000`06938000 fffff800`04c82260 fffffa80`0ab2a180 fffffa80`0a7f5010 : Ntfs!NtfsAddCachedRunMult+0x4f
fffff880`049853f0 fffff880`0132c2f0 : fffffa80`0a7f5010 fffffa80`0ab2a180 fffffa80`00000000 00000000`06938000 : Ntfs!NtfsScanEntireBitmap+0x18e
fffff880`049856e0 fffff880`0133e130 : fffffa80`0a7f5010 fffffa80`0ab2a180 00000000`00000000 00000000`00000000 : Ntfs!NtfsInitializeClusterAllocation+0x60
fffff880`04985710 fffff880`012d980d : 00000000`00000000 fffffa80`0ab1c2b0 00000000`00000001 00000000`00000000 : Ntfs!NtfsMountVolume+0x13c8
fffff880`04985a50 fffff880`01260985 : 00000000`00000000 00000000`00000000 fffffa80`0a7f5010 fffff800`04ae9f93 : Ntfs!NtfsCommonFileSystemControl+0x59
fffff880`04985a90 fffff800`04aec001 : fffff800`04c82200 fffff800`04dd8900 fffffa80`09dff000 00000000`00000001 : Ntfs!NtfsFspDispatch+0x2ad
fffff880`04985b70 fffff800`04d7cfee : 00000000`00000000 fffffa80`09dff040 00000000`00000080 fffffa80`09d59040 : nt!ExpWorkerThread+0x111
fffff880`04985c00 fffff800`04ad35e6 : fffff880`04765180 fffffa80`09dff040 fffff880`0476ffc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`04985c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_IP: 
Ntfs!NtfsGetCachedLengthInsertionPoint+75
fffff880`01325b39 420fb70c40      movzx   ecx,word ptr [rax+r8*2]

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  Ntfs!NtfsGetCachedLengthInsertionPoint+75

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Ntfs

IMAGE_NAME:  Ntfs.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d79997b

FAILURE_BUCKET_ID:  X64_0x50_Ntfs!NtfsGetCachedLengthInsertionPoint+75

BUCKET_ID:  X64_0x50_Ntfs!NtfsGetCachedLengthInsertionPoint+75

Followup: MachineOwner
---------

 

[zigzag3143]

I am unsure if anyone has mentioned this but better safe than sorry.

Please remove any CD visualization programs such as Daemon Tools and Alcohol 120%.

They use a driver, found in your dmp, called sptd.sys, that is notorious for causing BSODs.

Use this SPTD uninstaller DuplexSecure - Downloads DuplexSecure - FAQ

when you're done you can use this Freeware:

MagicISO Virtual CD/DVD-ROM (MagicDisc) in its place

Using MagicISO to create ISO image files

 

[hushbird123]

ran memtest 10 straight passes no errors. it took about 18 hours.
as for daemon tools, thanks didn't know that and i do have it installed. i'll clean that out at once.

 

[zigzag3143]

ran memtest 10 straight passes no errors. it took about 18 hours.
as for daemon tools, thanks didn't know that and i do have it installed. i'll clean that out at once.

Let us know if you need help

Ken

 

[hushbird123]

how do i use the uninstaller? i just bsod'd again but haven't removed the driver yet

 

[panais]

For the daemon tools got to C:\Program Files (x86)\DAEMON Tools Lite,there find and use the uninst.

For the sptd,just download the SPTD run the program and click uninstall.

 

[hushbird123]

ok thanks i just uninstalled it and restarted will post back if i get another bsod.