Bsod: System_service_exception

[schumacm]

I built my computer a year ago with dual viedo cards, SSD hard drive and modest specs for the rest of the computer. I was getting alot of BSODs and it seemed to happen a lot when I was accessing files on the hard drive. I thought it may be the SSD, so I removed that and reinstalled everything. I still get a lot of BSOD and I have no idea where to turn. I have attached my dump files. Any pointers someone can share would be much appreciated. I am hoping I have some bad piece of hardward I can replace and start fresh one more time. Thank you in advance.

 

[koolkat77]

Please upload your msinfo32.nfo file.

To get this:

-> Start Menu
-> Type msinfo32 into the Search programs and files box
-> When it opens, go to File, Save
-> Save as msinfo32.nfo and save in a place you will remember
-> Let it finish the process of gathering and saving the system info
-> Right click the .nfo file, click send to compressed (zipped) folder
-> Upload the .zip file here.

Please upload your msinfo32.txt file.

To get this:

-> Start Menu
-> Type msinfo32 into the Search programs and files box
-> When it opens, go to File, Export
-> Save as msinfo32.txt and save in a place you will remember
-> Let it finish the process of gathering and saving the system info
-> Right click the .txt file, click send to compressed (zipped) folder
-> Upload the .zip file here.

 

[koolkat77]

Checked for a firmware update on the SSD?

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

• http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.

*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
​

If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.

*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
​

*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
​

3. Test the next stick of RAM (stick #2) in the next motherboard slot.

*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
​

*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
​

4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.

   Information

Errors are sometimes found after 8 passes.

   Tip

Do this test overnight, before going to bed.

 

[schumacm]

I uploaded my msinfo32 to the post. I ran a memory test overnight previously. It only made like 5 passes I believe and didn't return any issues. I could re-run it again though and finish. I also noticed that it liked to crash alot with Internet Explorer.

 

[rajdeepak singh]

Please run admin command prompt and run the following command "sfc /scannow".
If any system files are damaged or corrupted it will show it and try to repair it.
Also see if you can find a firmware update for your ssd as alot of bosd point to disk problem.Also goto the websites of your graphic card manufacturer and download latest driver ,i recommend you use their auto detect tool.

 

[koolkat77]

OK, and SSD firmware?

Are you overclocking any hardware?

BTW, uninstall the following programs while troubleshooting:

[LIST=1]
[*]Start Menu\Programs\GIGABYTE	Public:Start Menu\Programs\GIGABYTE	Public	
[*]Start Menu\Programs\GIGABYTE\AutoGreen	Public:Start Menu\Programs\GIGABYTE\AutoGreen	Public	
[*]Start Menu\Programs\GIGABYTE\EasySaver	Public:Start Menu\Programs\GIGABYTE\EasySaver	Public	
[*]Start Menu\Programs\GIGABYTE\ET6	Public:Start Menu\Programs\GIGABYTE\ET6	Public	
[*]Start Menu\Programs\LogMeIn Hamachi	Public:Start Menu\Programs\LogMeIn Hamachi	Public
[/LIST]

Uninstall using the free version of Revo Uninstaller in Advanced Mode so that it allows you to clear leftover registries of the program.

Security software?

Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
​

• Microsoft Security Essentials - Free Antivirus for Windows
  
  • Malwarebytes - Free
    • http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

:ar: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Perform a System File Check:

• Click on the start rb:
• Type CMD on Search
• Left click and Run as Administrator
• Type SFC /scannow

Full tutorial here:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Reduce items at start-up. Nothing except anti-virus is required:

• http://www.sevenforums.com/tutorials/1401-startup-programs-change.html
• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Disk Check on your hard drive for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Post back results.

 

[schumacm]

Thank you for the reply. I have updated all of my video drivers. The SSD is no longer connected. I was worried it was the problem so I removed it, but it was not the case. I have also done all of my windows updates. I am running a scan now.

 

[schumacm]

I am not overclocking anything.

I have uninstalled all of the programs you listed except the Hamachi which I use to remote to work.

I ran a scan disk and received this message at the end:

Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

Attached is the file.

There is no SSD anymore to update.

I appreciate everyone's help. Thank you so much.

 

[rajdeepak singh]

I would recommend you to do a repair install follow brink thread for detail
"http://www.sevenforums.com/tutorials/3413-repair-install.html?ltr=R"

 

[schumacm]

The only problem with doing a repair install is that I have done a complete wipe and fresh install and it didnt work, so I am hesitant to do it right now. Once I find the issue, I will want to wipe the machine and start over, but until then I would rather not.

 

[koolkat77]

I've requested a friend to check the cbs file.
You should get a reply in a couple of hours.

In that between you should test the ram sticks in the way mentioned above.

 

[rajdeepak singh]

The only problem with doing a repair install is that I have done a complete wipe and fresh install and it didnt work, so I am hesitant to do it right now. Once I find the issue, I will want to wipe the machine and start over, but until then I would rather not.

Which install media did you use to install win 7 ,you might try to download appropriate win 7 install image from digital river and install win 7 from it,
refere to this link
All win 7 images are official and legal from microsoft,you will require your win 7 key andneed to activate it.
"http://www.mydigitallife.info/official-windows-7-sp1-iso-from-digital-river/"
Also wait for koolkat77's response as their might be another reason for this problem.

 

[NoelDP]

There's no obvious remaining problems in the CBS.log - SFC appears to have fixed the one error it found.

 

[schumacm]

Memory Check Results

I ran the memory check with 7 passes and it reported no errors.

 

[koolkat77]

How many sticks of ram do you have?
Have you uninstalled the programs listed in my post #6?

How old is your computer?
Warranty status?

1. Click on User CP on the top right of this page
2. Click on Edit System Spec
3. Fill in your computer specs

• http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

 

[schumacm]

I have 4 sticks of RAM, 4GB each.

Yes, I uninstalled all of the apps you mentioned except Hamachi which I need for work.

My computer is about a year old. I have individual warranties on components, but it was a self assembled computer.

I updated my system specs in User CP like you mentioned.

Thank you for your fast responses and great help. I really appreciate it.

 

[koolkat77]

OK. Any new BSOD-s?

 

[schumacm]

No new BSOD yet but I was just running the memory test for the last 24 hr. I will try it some more and post back. Thank you.

 

[koolkat77]

Alright, take your time

 

[schumacm]

BSOD is back...

I have attached an updated copy of all my data (schumacm2.zip)