BSOD then restart.

[cs2091]

Hello people, this is my first post here, and unfortunately it all has to start with a crash issue

It is a BSOD and I've copied the log and i'm attaching the minidump file to this thread. I would really appreciate your help in analyzing the problem =)

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    1033

Additional information about the problem:
  BCCode:    3b
  BCP1:    00000000C0000005
  BCP2:    FFFFF88005AAE817
  BCP3:    FFFFF8800B5178F0
  BCP4:    0000000000000000
  OS Version:    6_1_7601
  Service Pack:    1_0
  Product:    768_1

 

[JMH]

Hello people, this is my first post here, and unfortunately it all has to start with a crash issue

It is a BSOD and I've copied the log and i'm attaching the minidump file to this thread. I would really appreciate your help in analyzing the problem =)

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    1033

Additional information about the problem:
  BCCode:    3b
  BCP1:    00000000C0000005
  BCP2:    FFFFF88005AAE817
  BCP3:    FFFFF8800B5178F0
  BCP4:    0000000000000000
  OS Version:    6_1_7601
  Service Pack:    1_0
  Product:    768_1

Hi CS and welcome.

While it is difficult to give a definative answer from a single minidump your points towards a memory fault caused by your video driver.

Re-installing your driver with the newest version available using the below instructions should help

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\JMH\Desktop\042011-13244-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Machine Name:
Kernel base = 0xfffff800`02e58000 PsLoadedModuleList = 0xfffff800`0309de90
Debug session time: Wed Apr 20 14:45:20.655 2011 (GMT-4)
System Uptime: 0 days 4:44:18.686
Loading Kernel Symbols
...............................................................
................................................................
...................................................
Loading User Symbols
Loading unloaded module list
.........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88005aae817, fffff8800b5178f0, 0}

[I][B]Probably caused by : atikmdag.sy[/B][/I][B]s[/B] ( atikmdag+90817 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88005aae817, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff8800b5178f0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

When it is removed then download and install the fresh copy.

Let us know if you need further assistance.

 

[cs2091]

Super helpful sir!

I would definitely do that. But before i get my hand dirty (not), I attached several other minidumps, as you can see, all in the last 1-2 weeks, during which I installed SSD (switching from a faulty HHD).

Would you also take a quick look at them and see if it was the same issue or are there several issues together, so i could take care of them all at once

Again, super fast response and helpful forum -- i truly appreciate that!

 

[cs2091]

Had to bump the thread

This time the BCcode changed..

 

[JMH]

Had to bump the thread

This time the BCcode changed..

Hi CS and welcome

You are correct this time it is a classic video card reset (BC116). Basically it means that your computer attempted to reset the video card and failed. A driver re-install using these directions should help

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

When it is removed then download and install the fresh copy.

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\JMH\Desktop\050111-13275-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Machine Name:
Kernel base = 0xfffff800`02e51000 PsLoadedModuleList = 0xfffff800`03096e90
Debug session time: Sun May  1 07:34:36.639 2011 (GMT-4)
System Uptime: 3 days 5:10:14.254
Loading Kernel Symbols
...............................................................
................................................................
....................................................
Loading User Symbols
Loading unloaded module list
..................................................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa80080604e0, fffff88000c58008, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+7008 )

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa80080604e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88000c58008, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
-----------------

 

[cs2091]

Thank you! I upgraded to the newest version after a clean wipe yesterday. I'll report back if anything wrong remains!