Solved BSOD Unexpected; Updated drivers with no Improvement :(

[researchFMR]

Hello guys,

I'm extremely unexperienced when it comes to debugging so I came here with hopes that someone more skilled may help me.

The BSOD's usually occur in pairs - that is, after one BSOD, upon restart, only a few minutes after start up, it BSOD's again. Then after a second restart, it will not BSOD until later, at a random moment (meaning, it's not when there's an explicitly defined command).

Attached is the zip with the dump files as requested; I really hope this can be resolved!

Thanks ahead of time,

-FR

 

[koolkat77]

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

 

[researchFMR]

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

Here you have it; hope these help! Thank you for helping!

 

[koolkat77]

Thanks. It appears that your BSOD are network related.

[B]*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {fffffa8008290000, 2, 0, fffff880016812c7}

Probably caused by : tcpip.sys ( tcpip!Ipv6AddressType+27 )

Followup: MachineOwner
---------
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800034fa100
GetUlongFromAddress: unable to read from fffff800034fa1c0
 fffffa8008290000 Nonpaged pool

CURRENT_IRQL:  2

FAULTING_IP: 
tcpip!Ipv6AddressType+27
fffff880`016812c7 664439410a      cmp     word ptr [rcx+0Ah],r8w

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  avgrsa.exe
STACK_COMMAND:  kb

FOLLOWUP_IP: 
tcpip!Ipv6AddressType+27
fffff880`016812c7 664439410a      cmp     word ptr [rcx+0Ah],r8w

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  tcpip!Ipv6AddressType+27

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: tcpip

IMAGE_NAME:  tcpip.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  50e4f6f4

FAILURE_BUCKET_ID:  X64_0xD1_tcpip!Ipv6AddressType+27

BUCKET_ID:  X64_0xD1_tcpip!Ipv6AddressType+27

Followup: MachineOwner[/B]

Security App

AVG and Comodo both contribute in BSOD's. Remove and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

[B]Start Menu\Programs\AVG	Public:Start Menu\Programs\AVG	Public
Start Menu\Programs\COMODO	Public:Start Menu\Programs\COMODO	Public
Start Menu\Programs\COMODO\COMODO Firewall	Public:Start Menu\Programs\COMODO\COMODO Firewall	Public
Start Menu\Programs\COMODO\COMODO GeekBuddy	Public:Start Menu\Programs\COMODO\COMODO GeekBuddy	Public[/B]

Microsoft Security Essentials and Malwarebytes, both recommended from a strict BSOD perspective.

Microsoft Security Essentials, Free antivirus for windows

Malwarebytes Anti-Malware Free

   Information

DO NOT start the free trial of MalwareBytes. Deselect the option when prompted.

SFC scannow

Check windows for corruption:

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

1. Click on the Start rb:
2. Scroll to Accessories
3. Select Command Prompt > Right click and Run as Administrator
4. Type

   [B]SFC /scannow[/B]

Disk Check

Disk Check for errors on your Hard drive(s):

http://www.sevenforums.com/tutorials/433-disk-check.html

That's all for now. Hope this helps.

 

[researchFMR]

I did the steps you told me, and have not seen a BSOD since then

I want to thank you for your help; I truly appreciate it!

Have a great day!!!

-FR

 

[koolkat77]

Good news and you're welcome !

Be sure to post here if you have them again.