Solved BSOD unplugging USB mouse

[dbassily]

Hi, I have been using my laptop with windows 7 installed for a while. Whenever I unplug my USB mouse, I receive a blue screen and windows says that it will restart.

I have the dump file, and I can attach it to this post.

Thanks for everyone's help.

 

[Northernsoul55]

There is a lot of info missing needed to analyse your issue:

Please follow these instructions for posting:

:ar: http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

   Tip

Ensure you click the "GRAB ALL" button and then wait for each window to appear in turn and then click OK

Cheers

Dave

 

[dbassily]

Alright, I grabbed all the stuff from the Sevenforum program and I got a kernel memory dump. I attached them to this post.

The Memory dump was large, and it wasn't uploading here very well, I uploaded it to my sky drive. You can view it here: https://skydrive.live.com/redir?resid=F62323D4AE45BFB6!125

 

[Northernsoul55]

Those are fine, thanks

 

[Northernsoul55]

Hi,
From your logs:

STOP [COLOR=red]0x0000010D[/COLOR]: WDF_VIOLATION 
Usual causes:  Device driver, ?Memory
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck [COLOR=black]10D[/COLOR], {a, fffff80000b9c8a0, 0, fffffa8005e1fae0}
Probably caused by : [COLOR=red]Wdf01000.sys[/COLOR] ( Wdf01000!FxIoQueue::FatalError+5b )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
WDF_VIOLATION (10d)
The Kernel-Mode Driver Framework was notified that Windows detected an error 
in a framework-based driver. In general, the dump file will yield additional 
information about the driver that caused this bug check.

Run SFC to check the integrity of all Windows 7 system files:
Click on the Start > Type in search cmd
Right click cmd at top and Run as Administrator
Type SFC /scannow at the prompt
(Note: there is a space between SFC and /scannow)

:ar: http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
:ar: http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

   Tip

Run these tests overnight

These drivers are contributing to your BSOD'S:

Faulting Driver: [COLOR=red]iaStor.sys[/COLOR]
Dated: Sat Nov 06 07:44:52 [COLOR=red]2010[/COLOR]
Refers To: Intel Storage drivers

Uninstall Intel Rapid storage Program, reboot and then download and install this stable version:

:ar: http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=21730

You want file: iata_enu.exe
Version: 11.2.0.1006
Date: 06/07/2012

Faulting Driver: [COLOR=red]Apfiltr.sys[/COLOR]
Dated: Fri Dec 03 05:32:20 [COLOR=red]2010[/COLOR]
Refers to: Alps Touch Pad Filter Driver for Windows x64

Update from OEM manufacturer's website or from device manager:
:ar: http://www.sevenforums.com/tutorials/97061-driver-install-device-manager.html

Faulting Driver: [COLOR=red]mousim.sys[/COLOR]
Dated: Mon May 16 21:16:58 [COLOR=red]2011[/COLOR]

I cannot find any reference to this driver anywhere and suspect your computer maybe infected.

Run these programs to check for virus infection and post back any results:
:ar: http://kaspersky-tdsskiller.en.softonic.com/
:ar: http://www.sevenforums.com/tutorials/166445-windows-defender-offline.html

Problem devices:

Antilog32 
Refers to: Zemana Antilogger or any other program with antilogger in the name.

Navigate to:
Start>Click Control Panel>change to icon view.
Click on Device manager>Click the View Tab>Click show hidden devices
locate non -plug & play devices> and then expand
Is there an AntiLog32 entry?

Cheers
Dave

 

[dbassily]

Yes, there is an Antilog32 driver when I click show hidden drivers. It has a yellow warning at the corner and says "This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)"

I want to say that Mousim.sys is a virtual mouse driver. It is provided by the Macro Program "Blue Eye Macro". (Mousim is short form for Mouse Image)

Also, After completing the scans you told me to do, I found no memory issues or malware issues.

 

[dbassily]

Mousim was the problem. Uninstalled the Virtual Driver from Blue Eyes Macro and the BSOD Stopped. Thanks for your help.

 

[Northernsoul55]

Glad to help
thanks for the info on Mousim.sys as it may help others in the future.

Antilog32 - Monitor the situation and see if any issues arise.

cheers

Dave

 

[Paultagamtam]

i have the same problem like this.. also it came from blue eye macro.. where did he disabled or uninstall the mousim.. i cant find it.. please help..