BSOD unsure if it's memory

[Rmarsden]

Hello,

My computer arrived on April 30th 2011, so it's new and I'm getting the BSOD.

I think it is bad memory, but Cyberpower wants me to be sure. They'll take the computer in for service, but that means I'm out a PC for a long time.

I have attached the latest dump file and am curious if anyone can diagnose it.


I have Windows 7 Home Premium.

AMD Dragon...something

AMD Phenom II
x6 109T Processor
3.20 GHZ

8 Gig of Ram
64 Bit Operating System

AMD Radeon 6800 Series Video Card

I have run Memtest86 on each memory stick individually. All of them in all slots report an error 31% into the test.

Thanks for your help!

 

[zigzag3143]

Hello,

My computer arrived on April 30th 2011, so it's new and I'm getting the BSOD.

I think it is bad memory, but Cyberpower wants me to be sure. They'll take the computer in for service, but that means I'm out a PC for a long time.

I have attached the latest dump file and am curious if anyone can diagnose it.


I have Windows 7 Home Premium.

AMD Dragon...something

AMD Phenom II
x6 109T Processor
3.20 GHZ

8 Gig of Ram
64 Bit Operating System

AMD Radeon 6800 Series Video Card

I have run Memtest86 on each memory stick individually. All of them in all slots report an error 31% into the test.

Thanks for your help!

Indeed was memory corruption but I suspect from a driver.

What error and on what pass did memtest error?

Also please run driver verifier to find the problem driver

I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

 

[Rmarsden]

Will do.

I don't make it a single pass before the memtest86 shows errors around 30% into the test. The screen starts to turn red and numbers pass by and don't seem to want to stop. I'm a novice at memtest86 and may not be understanding it correctly.

If it helps, it normally seems to crash when playing video on the internet using Chrome or Explorer. Occasionally, when I'm using Word. I've not had it crash during any games.

I'll work on figuring out driver verifier!

 

[zigzag3143]

Will do.

I don't make it a single pass before the memtest86 shows errors around 30% into the test. The screen starts to turn red and numbers pass by and don't seem to want to stop. I'm a novice at memtest86 and may not be understanding it correctly.

If it helps, it normally seems to crash when playing video on the internet using Chrome or Explorer. Occasionally, when I'm using Word. I've not had it crash during any games.

I'll work on figuring out driver verifier!

If memtest errors on a single pass outside of the windows environment there is a memory problem. You can narrow it to single stick by testing them one at a time. ALso test them with a known good stick in each slot

 

[Rmarsden]

Maybe this will make sense to you.

I have 4 sticks. I tested each alone and each had an error at 31% into the first test. So I don't think it even gets passed the first pass.

I tried the sticks in different slots and had the same issue.

Every stick fails at 31%. when tested alone no matter the slot.

The computer is just over a month old and only recently acted this way.

I'll get on the driver testing soon as I can and give you more information. While I can get the computer back to Cyberpower for repairs, if I do so, I doubt I'll see it again anytime soon.

 

[Rmarsden]

A few more dumpfiles, might be of use finding out what is crashing my computer.

 

[Rmarsden]

It's getting worse. Crashes on startup. Crashes during games.

Some more dmp files!

I haven't gone through driver verify yet. I need to back up files and get a second computer ready in case this one won't start back up.

 

[zigzag3143]

It's getting worse. Crashes on startup. Crashes during games.

Some more dmp files!

I haven't gone through driver verify yet. I need to back up files and get a second computer ready in case this one won't start back up.

These were related to your video driver. I would re-install newest using this method


When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper


Phyxion.net - Driver Sweeper

When it is removed then download and install the fresh copy.

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\061611-21606-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (6 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Machine Name:
Kernel base = 0xfffff800`03058000 PsLoadedModuleList = 0xfffff800`0329d650
Debug session time: Thu Jun 16 13:18:24.852 2011 (GMT-4)
System Uptime: 0 days 0:03:29.991
Loading Kernel Symbols
...............................................................
................................................................
............................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff80004cd60cb, 1, fffff88004cd60b5, 2}

Unable to load image atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys

Could not read faulting driver name
Probably caused by : atikmdag.sys ( atikmdag+4810b5 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffff80004cd60cb, memory referenced.
Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
Arg3: fffff88004cd60b5, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)

Debugging Details:
------------------


Could not read faulting driver name

WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80003307100
 fffff80004cd60cb 

FAULTING_IP: 
atikmdag+4810b5
fffff880`04cd60b5 66413100        xor     word ptr [r8],ax

MM_INTERNAL_CODE:  2

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x50

PROCESS_NAME:  System

CURRENT_IRQL:  0

TRAP_FRAME:  fffff88003ee5a90 -- (.trap 0xfffff88003ee5a90)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=000000000000f13c rbx=0000000000000000 rcx=0000000000000038
rdx=fffff88003ee5c70 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88004cd60b5 rsp=fffff88003ee5c28 rbp=cccccccccccccccd
 r8=fffff80004cd60cb  r9=fffff88003ee5c70 r10=0000000000024184
r11=fffff88002fd5101 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up di pl nz na po nc
atikmdag+0x4810b5:
fffff880`04cd60b5 66413100        xor     word ptr [r8],ax ds:5ca8:fffff800`04cd60cb=????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80003082400 to fffff800030d7d00

STACK_TEXT:  
fffff880`03ee5928 fffff800`03082400 : 00000000`00000050 fffff800`04cd60cb 00000000`00000001 fffff880`03ee5a90 : nt!KeBugCheckEx
fffff880`03ee5930 fffff800`030d5e2e : 00000000`00000001 fffff800`04cd60cb 2483da56`d36c8d00 00000000`00000004 : nt! ?? ::FNODOBFM::`string'+0x448c6
fffff880`03ee5a90 fffff880`04cd60b5 : fffff880`04c96714 fffff880`04ed7600 cccccccc`00000000 00000000`00000000 : nt!KiPageFault+0x16e
fffff880`03ee5c28 fffff880`04c96714 : fffff880`04ed7600 cccccccc`00000000 00000000`00000000 00000000`00000000 : atikmdag+0x4810b5
fffff880`03ee5c30 fffff880`04ed7600 : cccccccc`00000000 00000000`00000000 00000000`00000000 fffff880`030a4180 : atikmdag+0x441714
fffff880`03ee5c38 cccccccc`00000000 : 00000000`00000000 00000000`00000000 fffff880`030a4180 fffff8a0`0001d085 : atikmdag+0x682600
fffff880`03ee5c40 00000000`00000000 : 00000000`00000000 fffff880`030a4180 fffff8a0`0001d085 00000003`00000285 : 0xcccccccc`00000000


STACK_COMMAND:  kb

FOLLOWUP_IP: 
atikmdag+4810b5
fffff880`04cd60b5 66413100        xor     word ptr [r8],ax

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  atikmdag+4810b5

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4dae3c99

FAILURE_BUCKET_ID:  X64_0x50_atikmdag+4810b5

BUCKET_ID:  X64_0x50_atikmdag+4810b5

Followup: MachineOwner
---------

 

[Rmarsden]

Ok I downloaded Driver Sweeper

I deleted the video card driver

I used Driver Sweeper

When I restarted the computer a new driver automatically installed.

I used Driver Updater and it says all drivers are up to date.

I'll post any other crashes if they occur.

 

[Rmarsden]

Crashed on facebook, screen turned into a bunch of lines first, then bsod said it was making a dump file but did not.

Will keep you posted.

My 'gut' tells me something with the video card! Will keep you posted. When I use driver-verifier what does it do 'different'? Are the dump files more informative?

 

[Rmarsden]

Difficulty starting the computer up.
The Radeon 6800 has the latest driver.

Latest Dump File

 

[zigzag3143]

Difficulty starting the computer up.
The Radeon 6800 has the latest driver.

Latest Dump File

Memory_corruption caused by an un-named driver. Neither of these were driver verified so I suspect it wasnt turned on.

 

[Rmarsden]

Ok running verifier.

When I boot up on windows 7 it gets me as far as the password section. I enter my password and the computer crashes. (I'm in safemode now)

The blue screen o' death says a driver isn't working right but I'm not sure which one based off the screen.

See if this dump file makes more sense.

Thanks!

 

[zigzag3143]

Ok running verifier.

When I boot up on windows 7 it gets me as far as the password section. I enter my password and the computer crashes. (I'm in safemode now)

The blue screen o' death says a driver isn't working right but I'm not sure which one based off the screen.

See if this dump file makes more sense.

Thanks!

This one was verified and related to HIDCLASS.sys. That is the "human Interface Driver" for things like fingerprint readers, facial recognition, some mice and keyboards.

Since you have SP-1 installed there are no updates for it so I would run a system file check to see if it is corrupted.

Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

Read here for more information http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Let us know the results from the report at the end.

 

[Rmarsden]

I had an old logitech joystick installed on the machine. I tried to delete the drivers to the joystick and remove the joystick entirely from the machine. I probably should have waited for you to tell me to attempt that!

In Safemode with Networking and experiencing crashes. Tried running SFC/SCANNOW and it crashed. Still should be using verifier.

Dump Files included.

Will try again to run SFC/SCANNOW and report back tonight if successful.

 

[Rmarsden]

Ok first two times I didn't right click and run as administrator. Did the third time. Test finished and said no errors were found. I can't remember the exact wording because when I opened Chrome, my computer restarted. Then failed to boot up. I needed to try 2 more times to get it to boot up.

No extra dump files for you I'm afraid.

Ran it again and it worked, it says "Windows Resource Protection didn't find any integrity violations"

Ran the verify only feature next, and still no problems found.

Hopefully the dumpfiles I sent you give you more a clue as to what's gone wrong! Good luck.

 

[Rmarsden]

Today's latest crashes!

Happened while using Chrome in Safemode with Networking.

 

[zigzag3143]

Today's latest crashes!

Happened while using Chrome in Safemode with Networking.

On the driver verified crash


SYMBOL_NAME: ANALYSIS_INCONCLUSIVE

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: Unknown_Module

IMAGE_NAME: Unknown_Image

We have to wait for another crash

 

[Rmarsden]

What do you think about using my windows 7 disc to try a clean install?

In the meantime I can rack up as many crashes as I can.

And another Crash Dump File for you.

 

[zigzag3143]

What do you think about using my windows 7 disc to try a clean install?

In the meantime I can rack up as many crashes as I can.

If it is software a clean install will help, if not it will do nothing.