Solved BSOD upon booting, error 0x0000003b 4 times in the last month

[iknowDavenMC]

Hi,

I have had a BSOD error 0x0000003b SYSTEM_SERVICE_EXCEPTION four times in the last month.

I haven't made any major changes to my computer in this time, just a few Windows updates. I can't think of any other relevant information to include.

Let me know if you need more information.

Thanks,
David

 

[x BlueRobot]

[COLOR="Red"]BugCheck 3B[/COLOR], {[COLOR="SeaGreen"]c0000005[/COLOR], [COLOR="Blue"]fffff88005f1a156[/COLOR], fffff880096b2bd0, 0}

Probably caused by : [COLOR="Red"]debutfilterx64.sys[/COLOR] ( debutfilterx64+3156 )

Usual causes:  System service, Device driver, graphics driver, memory

CONTEXT:  fffff880096b2bd0 -- ([COLOR="SeaGreen"].cxr 0xfffff880096b2bd0[/COLOR])
[COLOR="Red"]rax=006500730055005c[/COLOR] rbx=fffff8a001994640 rcx=fffff8a00199466a
rdx=fffffa80114f3420 rsi=0000000000000104 rdi=fffffa8010154010
rip=fffff88005f1a156 rsp=fffff880096b35b0 rbp=fffffa80114f92d8
 r8=00000000000000f7  r9=0000000000000000 [COLOR="Red"]r10=fffff8a0030fed4a[/COLOR]
r11=000000000000001a r12=fffffa80114f9010 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
d[COLOR="Blue"]ebutfilterx64+0x3156:
fffff880`05f1a156[/COLOR] 48395010        cmp     qword ptr [COLOR="Red"][rax+10h][/COLOR],rdx ds:002b:00650073`0055006c=????????????????

5: kd> [COLOR="SeaGreen"]lmvm debutfilterx64[/COLOR]
start             end                 module name
fffff880`05f17000 fffff880`05f22000   debutfilterx64 T (no symbols)           
    Loaded symbol image file: debutfilterx64.sys
    Image path: \SystemRoot\system32\DRIVERS\debutfilterx64.sys
    Image name: debutfilterx64.sys
    Timestamp:        [COLOR="Red"]Thu Mar 14 00:36:49 2013[/COLOR] (51411BA1)
    CheckSum:         00013A92
    ImageSize:        0000B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Your NCH Software Suite seems to be causing problems, please remove the program completely.

5: kd> [COLOR="SeaGreen"]lmvm iaStor[/COLOR]
start             end                 module name
fffff880`0183e000 fffff880`01be2000   iaStor   T (no symbols)           
    Loaded symbol image file: iaStor.sys
    Image path: \SystemRoot\system32\DRIVERS\iaStor.sys
    Image name: iaStor.sys
    Timestamp:       [COLOR="Red"] Thu Feb 02 00:15:24 2012[/COLOR] (4F29D59C)
    CheckSum:         0008B2F8
    ImageSize:        003A4000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.

1. Right click on "my computer" icon and click "manage" on the context menu.
2. It will open the "computer management" window.
3. Select "Device Manager" in the left pane, It will list all the existing devices up.
4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
5. Select one Intel device item under it, right click, uninstall.
6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.

5: kd>[COLOR="SeaGreen"] lmvm klif[/COLOR]
start             end                 module name
fffff880`024f7000 fffff880`0259c000   klif     T (no symbols)           
    Loaded symbol image file: klif.sys
    Image path: \SystemRoot\system32\DRIVERS\klif.sys
    Image name: klif.sys
    Timestamp:        [COLOR="Red"]Tue Mar 26 15:07:33 2013[/COLOR] (5151B9B5)
    CheckSum:         000A60C2
    ImageSize:        000A5000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Kaspersky seems to be causing problems too, please remove the program completely with Kaspersky Removal Tool, and then install and run full scans with these free and proven alternatives which work best with the operating system due to compatibility and lightweight nature on system resources.

Install and perform full scans with:

• Malwarebytes : Free anti-malware download
• Microsoft Security Essentials | Protect against viruses, spyware, and other malware

   Information

Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

You can also view this thread for a complete free and lightweight security protection combination:

• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

 

[iknowDavenMC]

Thanks a lot for the very helpful post.

I've removed the only NCH Software program that I had installed, and so far I have not had any crashes when booting.

I'll continue with the other removals if needed.

Thanks again,
David

 

[x BlueRobot]

Okay thanks for the feedback, if you don't have any other problems after a week, then please mark this thread as solved.