BSOD upon hibernate and sleep. Dell 14z n411z, win 7 X64 home premium

[charank]

Hi,

A little background before I describe my problem. I had a dell inspiron 14z for 1.5 years. My hard drive crashed and I had to install a new HDD (WD 500 GB, 7200 RPM).

I installed ubuntu linux desktop(13.04) in one partition.

Once I installed Ubuntu, I installed win 7 on another partition using re installation disks that I got from Dell.

My windows 7 keeps crashing upon hibernate and sleep. I updated most of the drivers. I have flashed BIOS. I went through couple of previous posts on sevenforums and updated all the drivers.

I am currently getting error on pci.sys. I installed windbg and it tells me that pci.sys is causing a issue.

I am uploading the diagnostics from sf_diagnostic_tool.

Appreciate any help on this issue.

 

[koolkat77]

Start Menu\Programs\McAfee    Public:Start Menu\Programs\McAfee    Public

Mcafee is a frequent cause of BSOD's. Remove and replace with Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:

Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Help protect your PC with Microsoft Security Essentials

Malwarebytes Free​

• :info: Do not start the trial version of MalwareBytes
  
  

You may also take a look at:

Good & Free System Security Combination​

Make scans with -

TDSSKiller Rootkit Removal Utility Free Download | Kaspersky Lab US

Online Virus Scanner Eset
​

Use the System File Checker tool and Run Disk Check:

Repair Windows 7 System Files with System File Checker

Run Disk Check in Windows 7 for Bad Sectors & Errors

​

Reduce items at start up:

Performing a Clean Startup in Windows 7

Add, or Remove Startup Programs in Windows 7

​

Your Antivirus software is basically whats just needed there.

Upload a screenshot using:

CrystalDiskInfo​

:tip: For how to upload a screenshot or file, read here

Test your Hard Drive by running:

Hard Drive Diagnostic Procedure​

Test and Diagnose RAM Issues with Memtest86+:

RAM - Test with Memtest86+​

   Tip

• :info: Pay close attention to part 3 of the tutorial "If you have errors"
• :tip: Test the RAM with Memtest86+ for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.

 

[charank]

Still crashing

Hi KoolKat77,

I have removed mcaffee, installed microsoft essentials. I have run the virus checks, memtest and I am attaching crystal disk. I still have crash issue. The latest crash dump has this info.

Appreciate any other suggestions. Only other thing I was going to try out is I have 8gb ram. I have installed 4gb recently after my hd crashed. I can remove it and try to see if it works.

Thanks
Hari


OVERLAPPED_MODULE: Address regions for 'BthEnum' and 'RtsUStor.sys' overlap

DRVPOWERSTATE_SUBCODE: 3

IMAGE_NAME: pci.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4ce7928f

MODULE_NAME: pci

FAULTING_MODULE: fffff88000fc4000 pci

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x9F

PROCESS_NAME: System

CURRENT_IRQL: 2

STACK_TEXT:
fffff800`00b9c388 fffff800`030fb8c2 : 00000000`0000009f 00000000`00000003 fffffa80`066cb060 fffff800`00b9c3d8 : nt!KeBugCheckEx
fffff800`00b9c390 fffff800`0309685c : fffff800`00b9c4c0 fffff800`00b9c4c0 00000000`00000000 00000000`00000002 : nt! ?? ::FNODOBFM::`string'+0x33af0
fffff800`00b9c430 fffff800`030966f6 : fffffa80`069c76f8 fffffa80`069c76f8 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b9c4a0 fffff800`030965de : 00000002`24481749 fffff800`00b9cb18 00000000`0000e655 fffff800`03209d28 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9caf0 fffff800`030963c7 : 00000000`8043f2c4 00000000`0000e655 00000000`8043f233 00000000`00000055 : nt!KiTimerExpiration+0x1be
fffff800`00b9cb90 fffff800`0308388a : fffff800`03206e80 fffff800`03214cc0 00000000`00000002 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

FAILURE_BUCKET_ID: X64_0x9F_3_HDAudBus_IMAGE_pci.sys

BUCKET_ID: X64_0x9F_3_HDAudBus_IMAGE_pci.sys