BSOD upon startup

[ufrye05]

I am having a BSOD that began when trying to run the internet but is now happening upon startup of Windows. I am running Windows 7 Home Premium 64-bit. I followed instructions given here and I've attached the zip file. Any help is greatly appreciated. This has been driving me crazy.

 

[writhziden]

Start your computer and get into the http://www.sevenforums.com/tutorials/666-advanced-boot-options.html screen. Select Repair Your Computer. Use the http://www.sevenforums.com/tutorials/668-system-recovery-options.html to follow http://www.sevenforums.com/tutorials/700-system-restore.html OPTION TWO. Choose a restore point from before the problem began and post back whether this resolves the problem.



I note these devices are disabled/not working properly:

Realtek PCIe FE Family Controller	PCI\VEN_10EC&DEV_8136&SUBSYS_1444103C&REV_02\4&14B073A0&0&0030	This device is disabled.
Security Processor Loader Driver	ROOT\LEGACY_SPLDR\0000	This device is not present, is not working properly, or does not have all its drivers installed.

Also, you may want to run the BitDefender Rescue CD (does not require Windows to run), and also run Microsoft Standalone System Sweeper Beta | Microsoft Connect.



If you are still unable to boot into Windows, use the http://www.sevenforums.com/tutorials/666-advanced-boot-options.html to select Repair Your Computer and get to the http://www.sevenforums.com/tutorials/668-system-recovery-options.html. Then select the command prompt. Do the following:

chkdsk /r c:
chkdsk /r d:
chkdsk /r e:
chkdsk /r f:​

.etc until you get the message that the volume could not be opened for direct access. For any drives that do not give the message:
"Windows has checked the file system and found no problems"
run chkdsk again as above. In other words, if it says:
"Windows has made corrections to the file system"
after running the disk check, run the disk check again.

I realize you may only have one disk show up in Windows explorer, but you may have more than one disk through recovery options. This is because the system creates a hidden boot partition (which will be C: in recovery), you may have a recovery partition for your PC that is hidden (which will be D: in recovery), and you will have your primary Windows partition (which may be E: in recovery). A custom PC will likely have at least C: and D: to scan.

 

[ufrye05]

Thank you for the help. I restored it to an earlier point in time but it didn't solve the BSOD. I did download both the BitDefender and Microsoft Sweeper but haven't been able to run them due to the BSOD popping up. I will try the command prompt and see if that helps.

 

[writhziden]

BitDefender and Sweeper do not require Windows to run; they are bootable scanners that run when the computer turns on and gets past the POST screen. They only require Windows to run to burn them, so you should be able to burn them on another computer.

 

[ufrye05]

Gotcha! I appreciate the info, as I am not the most tech-savvy person

 

[writhziden]

No problem. Let us know if you need further help as you progress.

 

[ufrye05]

I used another computer to burn both BitDefender and Microsoft Sweeper. Sadly, when I try to run either of them I am stopped by the BSOD I guess now what I need to do is to go the Advanced Boot Options route?

 

[writhziden]

Do you remember what error the blue screen crashes showed with those two systems? I am a bit surprised you would get crashes just trying to run bootable antivirus rescue software...

 

[ufrye05]

Yes, it is "IRQL_NOT_LESS_OR_EQUAL" that pops up as soon as Windows loads.

I don't know if this helps any, but there have been maybe 2 times I have been able to run it normally. However, an urgent message would pop up and tell me my computer has been infected with a Blaster Worm. I went to Microsoft's website and downloaded the Worm Blaster Removal, but could not run it normally (BSOD popped up), but I did run it in safe mode and it said that my laptop did not have a blaster worm on it and so it didn't have anything to remove.

 

[writhziden]

Have you run the bootable virus/malware scanners that run outside Windows and do not require Windows to start?

Also, you may want to run the BitDefender Rescue CD (does not require Windows to run), and also run Microsoft Standalone System Sweeper Beta | Microsoft Connect.

 

[ufrye05]

No, I haven't. Which ones should I run?

 

[writhziden]

See my previous post. I edited in the quote from a previous post I made regarding the standalone scanners that do not need Windows. You just need a blank CD/DVD/USB flash drive to run them.

 

[ufrye05]

Oh, yes, I have. I burned both BitDefender & Microsoft Standalone Sweeper onto disc. I have tried running both discs but when my laptop starts nothing happens. It just goes to the screen for me to select which mode I want to start Windows in. Maybe I'm missing a step in here or something?

 

[writhziden]

Make sure your BIOS is configured to boot the CD before the hard disk.

Please fill out your system specs so we can help you better. I do not know how to adjust your BIOS because I do not know what motherboard you have or what vendor manufactured the computer. http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html can be used as a guide to fill in the specs.