BSOD USB_BUGCODE_DRIVER

[s4vva]

Hi I randomly seem to get a BSOD. I have attached the dump file, please let me know if you require more information. Any help appreciated.

 

[yowanvista]

Update UltraMon, it is related to a multiple monitor utility. The version you are using has an outdated driver

UltraMonUtility.sys        fffff880`03fcd000    fffff880`03fd6000    0x00009000    0x491cd006    14/11/2008 05:10:30

Please post the full report
http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

Your Broadcom drivers were invloved(Bluetooth Remote Control HID Minidriver). Update it or remove that driver
Your HSPDA mobile broadband device driver is outdated , update its software

 

[s4vva]

Wow thanks for the quick and specific response! I have attached the reports requested.

I am now going to update the drivers and software you have recommended.

EDIT:

I have updated Ultramon to the latest version, updated BIOS to latest version. I am already running the latest Bluetooth & HSDPA drivers.

 

[yowanvista]

Wow thanks for the quick and specific response! I have attached the reports requested.

I am now going to update the drivers and software you have recommended.

EDIT:

I have updated Ultramon to the latest version, updated BIOS to latest version. I am already running the latest Bluetooth & HSDPA drivers.

Dumps indicated a plugged USB device as the cause. I recommend that your remove any unnecessary devices. Unplug your USB HSDPA modem and remove its corresponding software driver for troubleshooting purposes

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck FE, {5, fffffa80050811a0, 80863b34, fffffa80084acc48}

Probably caused by : usbehci.sys ( usbehci!EHCI_sMode_PollEndpointSlot+67 )


BUGCODE_USB_DRIVER (fe)
USB Driver bugcheck, first parameter is USB bugcheck code.
Arguments:
Arg1: 0000000000000005, USBBUGCODE_INVALID_PHYSICAL_ADDRESS The host controller is
    using a physical memory address that was not allocated by
    the USBport driver.
Arg2: fffffa80050811a0, Device extension pointer of the host controller
Arg3: 0000000080863b34, PCI Vendor,Product id for the controller
Arg4: fffffa80084acc48, Pointer to Endpoint data structure

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xFE

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff8800422df3e to fffff80002ce6640

STACK_TEXT:  
fffff800`00b9ca18 fffff880`0422df3e : 00000000`000000fe 00000000`00000005 fffffa80`050811a0 00000000`80863b34 : nt!KeBugCheckEx
fffff800`00b9ca20 fffff880`045b5fdf : 00000000`c771bf80 fffffa80`050826a0 fffffa80`084acdb8 00000000`00000000 : USBPORT!USBPORTSVC_MapHwPhysicalToVirtual+0x18a
fffff800`00b9ca60 fffff880`045b5ba4 : fffff880`0bcce100 00000000`00000000 fffffa80`084acdb8 00000001`00040000 : usbehci!EHCI_sMode_PollEndpointSlot+0x67
fffff800`00b9caf0 fffff880`045bac01 : fffffa80`084acc48 fffffa80`050811a0 fffffa80`03b519e0 00000000`00000000 : usbehci!EHCI_PollPerAsyEndpoint+0x84
fffff800`00b9cb70 fffff880`04201e8b : 00000000`00000002 fffffa80`050811a0 00000000`00000000 00000000`00000030 : usbehci!EHCI_PollEndpoint+0x41
fffff800`00b9cbb0 fffff880`042069d1 : 00000000`00000030 00000000`00000004 fffffa80`084aca00 fffffa80`05081050 : USBPORT!MPf_PollEndpoint+0x9b
fffff800`00b9cbe0 fffff880`04212077 : fffffa80`050811a0 00000000`00000030 fffffa80`0000000e 00000000`00000000 : USBPORT!USBPORT_iSetGlobalEndpointStateTx+0x7c1
fffff800`00b9cc40 fffff880`04202f89 : fffffa80`05081050 00000000`00000000 fffffa80`05081a02 fffffa80`05081a18 : USBPORT!USBPORT_Core_UsbHcIntDpc_Worker+0x1c3
fffff800`00b9cca0 fffff800`02cf1b1c : fffff800`02e58e80 fffffa80`05081a18 fffffa80`05081a30 00000000`00000000 : USBPORT!USBPORT_Xdpc_Worker+0x1d9
fffff800`00b9ccd0 fffff800`02cde36a : fffff800`02e58e80 fffff800`02e66cc0 00000000`00000000 fffff880`04202db0 : nt!KiRetireDpcList+0x1bc
fffff800`00b9cd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_IP: 
usbehci!EHCI_sMode_PollEndpointSlot+67
fffff880`045b5fdf 4533c9          xor     r9d,r9d

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  usbehci!EHCI_sMode_PollEndpointSlot+67

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: usbehci

IMAGE_NAME:  usbehci.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7a66a

FAILURE_BUCKET_ID:  X64_0xFE_usbehci!EHCI_sMode_PollEndpointSlot+67

BUCKET_ID:  X64_0xFE_usbehci!EHCI_sMode_PollEndpointSlot+67

Followup: MachineOwner
---------

 

[s4vva]

Hi the only USB device plugged in is my keyboard, I have also seen the same BSOD when the keyboard is not plugged in.

My HSDPA card is internal.