BSOD using FreemakeVideoConverter Page_Fault_ other frequent BSOD

[jeanpierregeorg]

Thank you again for taking so much time for my problem. I understand that if the problem lies in memories bugs all logs might be corrupt or at least deviant. What is strange is the following facts :
This morning boot at 8:16 firefox (no print ) and frozen around 8:23
no mouse no ALT-Control Del no switch off
----
had to unplug then replug and restart around 8:26
the event error log from 8:16 to 8:25 contains 10 errors (none after)
NTFS , Kernel-Event Printservice (3 !) why ? LoadPerf EventLog (probably unplugging or ?) 8:25:52
and NTFS just before 8:25:47
I attach what I could screen- shot or copy from that events log

 

[essenbe]

NTFS is the windows file system. I would want to run check disk if it was not an SSD. But SSDs write data different than mechanical drives. I suspect there are some errors in the file system, but am insure how to check them with an SSD. I have 13 SSDs but have never experienced that particular issue, but have run check disk on them before. Conventional wisdom is to not run check disk on an SSD. I have and many times by necessity.

 

[essenbe]

jeanpierregeorg, with your computer I suspect you are not, but in case I didn't mention it, if you have anything overclocked, please set it back to default levels.

 

[jeanpierregeorg]

Ntfs error 137: an answer of Microsoft

I found this in
Event ID 137 is logged when you back up the system state in a 32-bit version of Windows Server 2008

"When you back up the system state on a computer that is running a 32-bit version of Windows Server 2008, the following event may be logged in the System log:
Log Name: System
Source: Ntfs
Event ID: 137
Description:
The default transaction resource manager on volume VHD encountered a non-retryable error and could not start. The data contains the error code.0000: 0004001C 00300002 00000002 C0040089
0010: 00000000 C0000034 00000000 00000000
0020: 00000000 00000000 C0000034
This is the code of my Ntfs errors
but I am running windows 7 64 bits family edition.
And I a have not overclocked my system.

 

[essenbe]

As you said that is referring to a X86 Operating System while running a System Image, You are running an X64 bit OS and yours are not happening while running a System Image. I don't believe what you found applies to your situation.

A NTFS error is caused by the hard Drive, the system files or the controller. That is all it could be other than Ram, as far as I am aware.

Have you moved or reduced the size of your paging file? Is your page file as large as you ram? Do you have a spare hard drive that is in good working order?

 

[jeanpierregeorg]

NTfs errors / page file

OK thank you Essenbe, I shall check the SSD disk with chkdsk /F (is that the correct command ?)
How do I modify the paging file ?
I do not have any spare intern drive

 

[essenbe]

You may try startup repair first http://www.sevenforums.com/tutorials/681-startup-repair.html

 

[jeanpierregeorg]

Print service errors follow Ntfs error ?

I failed to launch the startup repair and boot on CD, probably bad set up in F2 , did not boot on CD. I shall try again tomorrow. Mean time I looked again at the events logs.
There are very often (but not always) 2 PrintService errors
"Le spouleur d’impression a échoué à partager l’imprimante HP Deskjet F4200 series avec le nom de ressource partagée HP Deskjet F4200 series. Erreur 2114. L’imprimante n’est pas utilisable par d’autres personnes sur le réseau."
after 1 Ntfs error
"Le gestionnaire des ressources de la transaction par défaut sur le volume \\?\Volume{9222565e-414a-11e3-b2dc-806e6f6e6963} a rencontré une erreur non renouvelable et n’a pas pu démarrer. Les données contiennent le code de l’erreur."
And sometimes a BSOD and crashdump happens 1 minute (?) before the NTfs error
20/01/2015
This morning
NTfs 8:16:22 8:25:47 10:03:28 10:30:49 evening 9:10:38 PM
Print Service 10:03:37 10:03:37 10:30:58 10:30:58 evening 9:10:44 PM
crash dump 9:29:21 GMT = 10:29:21 Local time
Kernel event 10:03:30 10:30:50 ; PM 9:10:39
so sequence is NTfs / Kernel event /Print Service
or Crash dump/NTfs / Kernel event /Print Service ???
But if it is a memory problem could it mean nothing ?

 

[essenbe]

If I have never said this to you before, a memory error is the worst possible error from my perspective. If the memory faults and causes a crash, the debugger on your machine will find the most prevalent driver at that moment and blame it on that driver. What that means to me, is if you have bad memory, nothing we are seeing in the error logs or the dump files is correct.

I have a difficult time reading your error logs, simply because I do not read French. But, I have seen those errors and recognized they were printing errors. First thing, I am not very good with printers, but do know that they have to have current Windows 7 drivers, like any other piece of hardware. Maybe you can find a more current printer driver from HP that will help with that problem. If you think that is your problem and you cannot find a good driver for the printer, I would consider uninstalling the printer and all software from it for a test to see if that is really the problem. If it is not the problem, that would be just temporary, of course.

 

[jeanpierregeorg]

Windows 7 french to english possible ?

1)Thank you, Essenbe, yes, you did say that a memory error is the worst and would corrupt all logs. What is not clear for me is : do each memory error cause a BSOD or a reboot or a freeze ? Otherwise SOME logs would be reliable ?
2)I know that these logs in (bad) french are not readable. I would prefer to use Windows in english because all user explanations and most forums are in english. I must very often guess what is the french equivalent of a microsoft english 3 terms expression. I tried but was unable to make my Windows 7 move to english language.

3)HP printer drivers : the most recent drivers for HP Deskjet F4200 are from
Date d'édition:
2009-10-20

so I think they are updated. But when these errors occured the printer was not on. Is this relevant ?

 

[essenbe]

I can try to use the French. Although I can not read French, I am familiar enough with Windows to have a fairly good idea of what they say. Also, the driver names are in English, so I recognize those. I am concerned right now with your HP printer driver. Your driver is dated 10-20-2009, But,

Windows 7 was released to manufacturing on July 22, 2009, and became generally available on October 22, 2009, less than three years after the release of its predecessor, Windows Vista.

Which makes me doubt it is a Windows 7 driver. Even if it is, a driver in excess of 5 years old is pretty old, as you have seen from uopdating other drivers. Even if the printer is not turned on, the driver is loaded at startup. A very wrong or especially wrong operating system driver can crash a computer at any time. Some, would not even start at all. But Windows is rather forgiving about a lot of things.

To save me from reading 3 pages of posts, if you have not already done so,

Please Run Memtest86+

   Information

Please download from this site only http://www.memtest.org/ in the middle of the page are the Download links, you can download the ISO.zip or the Auto USB Flash Drive installer.zip

Extract the Zip file. If you chose the ISO image, burn it to a CD using Windows Disk Image Burner or any Image burner you may have. If you downloaded the Auto USB installer, extract it, insert your USB 2.0 Flash Drive and take note of the drive letter. Run the installer, select the Flash Drive Letter, check the format box and press next. It will install memtest86+ to a flash drive. You can use either V4.20 or V5.01. Boot from your selected media. If you use V5.01 it will tell you to press certain buttons at the start, please press no buttons. The test will begin on it's own and continue to run until you stop it. It needs to run for 8 complete passes or until you receive an error. If you receive an error, stop the test. Even 1 error is a fail. Each pass tests a different part of the ram and each of the 10 tests in each pass tests something different. It takes a minimum of 8 passes to completely test the ram, more passes are better. It is quite a long test and will take several hours depending on how much ram you have. Due to the time length it is best to run overnight. If you have any questions, please do not hesitate to ask.

Have you considered a clean install of Windows? If you have or would like to do so, I can give you very specific instructions that will make it fairly easy. If it was my computer and I believed it was not a hardware problem, I would have already done one. If you consider all the time that has been spent trying to resolve this problem, we would be way ahead if we had done a clean install at the beginning. My personal computer, my philosophy is I am not going to spend weeks just trying to find the problem and then more time trying to fix it. I do clean installs frequently, mostly because this is used as a test machine for many things, even including some of the things we are doing. So, I can do one rather quickly simply because it is not the nightmare you have always heard it was if you think about it and plan for it in advance. But, that is your decision to make. But, if you do one I would like to do it in a very specific way which will take much longer, but will tell us very quickly where the problem is. If you think about doing one I can help you with it so it will not be as much of a pain as everyone says. But, I would still like to be reasonably certain that the problem is not hardware. If it is hardware, the clean install is not going to help at all.​

.

 

[jeanpierregeorg]

I just loaded hp update software utility ; it did not find any more recent driver. So, I cannot do anything about this driver except desinstall the hp 4200 and run like that for some days, which I must try. Memtest86 : I have already burned a CD with memtestX8- 5.01and run that test end of december for 9 complete passes without fail. I know I have to run it again. I have to remember what to do after F8 to configure the boot order. Yesterday I missed the good configuration, with the repar system CD.
Sorry but I still feel stressed when running the pre boot commands.
Finally I could install an english speaking Windows thru "vistalizator" hope it is not virus loaded.

 

[essenbe]

If you think it is virus loaded don't use it. If you run memtest already, I see no reason you should run it again unless you just want to in order to be sure. If you have had a BSOD since the last file you uploaded, run it again and send it to me. I would certainly try with the printer and all software with it uninstalled again. I would really like to run a stress test on your GPU and see if that is your problem. I just have to find the right one. I'm afraid what we usually run would be too hard on your GPU. Have you run the online Virus scans? I believe we ran driver verifier didn't we? I just want to make sure all our bases are covered, hardware and drivers.

When you boot from another device using the one time boot menu key, you use the up and down arrows to select the device you want to boot from and with it highlighted push enter. After that you should have to do nothing. If it is a CD or DVD some computers have a message pop up that says if you want to boot from the dvd press any key. If it says that press enter, but you only have about 3 or 4 seconds to do it. But, using the one time bot menu key, you usually don't have to do that, but sometimes you will. Running startup repair here is a tutorial that may help you. Watch for the links in it. If you are in doubt, click the link and it will show you what to do. http://www.sevenforums.com/tutorials/681-startup-repair.html If you are ever in doubt about the instructions I give or have questions, feel free to ask, I don't mind a bit. Just realize we are on the other side of the world and I have to sleep sometime and have other things I need to do. But I will answer as soon as possible. But, don't hesitate to ask.

 

[jeanpierregeorg]

New minidump without BSOD

Only 1 BSOD in 10 days, but several freeze with necessity to unplug power supply, replug and reboot
and this evening first time (in one month) I was reading video .ts files with MPC-HC 1.7.3 ,in 20 minutes two successive stops with minidump, but no BSOD (just a stop and necessity to switch off then on and reboot).
I attach the grab all files.
One remark about event viewer and errors :
At each start there is a sequence of 4 errors
NTFS
Kernel Microsoft security
and twice printer spool,
all this seems without consequences.
For the freeze problem, very often in the first 10 minutes of a session, I suspected a problem with supply, is that possible ?
If the Nvidia driver is one of the real problems, what can I try as I seem to have the most recent one.
Is this related to an acceleration problem ?

 

[essenbe]

You have had NTFS errors all along. That is the type of file system Windows uses. That is typically a hard drive problem or a file corruption problem. I would run Check Disk (http://www.sevenforums.com/tutorials/433-disk-check.html) on the Mechanical hard drives, run disk defragmenter on the Mechanical Hard drives, but DO NOT run the disk defragmenter on your SSD. an then
open an elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.

I have suggested before you uninstall the Printer and all associated drivers and Software for it, to eliminate that as a source of the problem.

I would also keep a close check on CPU and GPU temps. I run it all the time and can at any time see the temps in my system tray.

You having to turn the PSU off and then turn it back on is classic PSU problem which can be the source of many, if not most, of the problems you are having. I would suggest finding a friend who can loan you a good, known working PSU to test in your system. I always suggest trying to make sure what the problem is before I start replacing parts. Also, make sure the fan is running on your PSU and it is not over heating. The PSU pulls air in through the fan to cool itself off and blows hot air out of the back of the case. The fan should ramp up as the PSU gets warmer and slow down when it is cooler.

I would also uninstall Avast using the Avast Uninstall program (https://www.avast.com/uninstall-utility) just to eliminate that as a problem. Replace it with Microsoft Security Essentials (Microsoft Security Essentials - Microsoft Windows)

 

[jeanpierregeorg]

I ran sfc /scannow found corrupt files and repaired. After that I ran chkdsk no errors .

 

[essenbe]

I would run scannow again just to be sure everything is fixed.

 

[jeanpierregeorg]

just ran again sfc /scannow => no error

Yes , had that idea and ran , no file corrupted this time

 

[essenbe]

Am I correct that you only BSOD when running Freemake?

 

[jeanpierregeorg]

BSOD : last 12 days, only BSOD while reading videos via MPC-HC Hardware accelerated (2 successive BSOD in 20 minutes)
But several freezing (mostly first 20 minutes of a session).
Previously most BSOD either in the first 20 minutes or using Freemake.
I did not use freemake for 2 weeks.
I suspect also that some BSOD would happen when the screen saver starts a slide-show, because these BSOD happens when I am not working.