BSOD using Google Chrome, Memory Management error 0x0000001a

[rafaelfvidal]

Hi there,

I'm having BSOD problems with my Dell XPS 15z laptop. I recently received a BSOD Memory Management error while using Google Chrome. I have searched several pages looking up for solutions, but with no results. Ran the usb boot version of Memtest86+ around 2 hours and reported no errors. Have reinstalled my OS several times with no success. I kept on searching through the web and found this forum that deals with BSOD; followed every step to get the Memory Dump files into a zip. Below is the attachment made:


Any help would be greatly appreciated.

- Rafael​

 

[koolkat77]

Welcome to SevenForums.

Test the ram again, following this way:
Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

• http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.

:tip: Errors are sometimes found after 8 passes.
:tip: Do this test overnight, before going to bed.

 

[rafaelfvidal]

Hi there again,

I ran again the usb boot memtest and, just before the 2nd pass finished, it displayed 24 errors. Here is the image that I took of the event:

View attachment 242093

I read that the next steps are to check if the ram sticks are in the right motherboard slots. Also, to check the different sticks with the memtest, but the problem is that am new dealing with these kind of problems. I like to know if there are any tutorials or videos for best practices or if it's recomendable to take the laptop to a technician. Any advice would be welcomed.

 

[koolkat77]

I have asked a friend to take a look at your thread, please wait for a response.

 

[essenbe]

The proper memory slots can be found in your owners manual, but for ram testing it does not matter. What you are checking is the ram sticks and the dim slots to find which is defective. Take 1 stick out and run the other stick for 7 passes or until you get errors. If you find 1 stick that shows no errors, test that stick in both slots. That will tell you whether the sticks are bad or the dim slots are bad. The installation is simple. There is a notch in the ram and a solid piece in the dim slot, match those two up and you have the ram oriented correctly. The below video is not great, but shows the process. It is very simple.

Here is the tutorial if you need instructions. http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

 

[rafaelfvidal]

Ok, now I get the process of what to do. If one of the sticks present errors, then the cause is a faulty ram. (In other words, I must change my ram.) But, what happens if both sticks show no errors, does the problem involves a bad motherboard?

 

[essenbe]

If both sticks show no errors in either dim slot, then I would say yes, bad motherboard or 2 good sticks that cannot get along, so to speak. But, odds are it is the ram. Ram is usually bought in sets. Sets are tested together so that problem should not exist. When you test it, do not touch the pins on the bottom.

 

[rafaelfvidal]

Sorry for not writing before, but had many work to do during the last weeks. I tested the ram sticks as mentioned above, but no errors were presented. First, tested stick#1 in dimm slot A for 10 passes and no errors reported. Second, took out stick#1 from slot A and placed stick#2 for 10 passes, also no errors presented. Third, took stick#2 and placed it in dimm slot B (its original position), went for 10 passes and no errors presented. Now am confused because it appears that both motherboard and ram sticks are working fine, so what's the cause of those BSOD. I like to hear opinions about the situation.

Any recommedations are welcomed.

 

[essenbe]

Are these the sticks that came with the laptop?

 

[rafaelfvidal]

Yes

 

[essenbe]

OK, as I understand you, both sticks have been run in both slots and passed. Is that correct? If so, run memtest86+ again with both sticks in. If you get errors stop the test. Is the laptop still under Warranty?

 

[rafaelfvidal]

Yes, both sticks were tested in both slots. No, the machine's warranty already expired... My doubt is, what happens if I get errors or not?

 

[essenbe]

If you get errors, my only assumption would be that you have 2 sticks of ram that are perfectly fine on their own, but can't run together. Unless we get some other ideas, I would buy the correct type of ram for the laptop in a set that has been tested to run together which most major manufacturers do. But, I would also buy it from a place where you can get a refund within 30 days if the ram does not work. If you would, please download and install CPUz. Run it and post a screenshot of the memory tab and the SPD tab.

 

[Dave76]

Looks like the RAM is just a little under powered with both cards installed. OEM BIOS doesn't allow any setting changes, so there is not much you can do besides get new RAM.

Like essenbe mentioned, if you can, get it from a place with a good return policy, just in case.

Crucial and Corsair guarantee their RAM to work on OEM machines.
Which ever brand you decide to go with, check their site for the recommended RAM for your specific laptop.

 

[rafaelfvidal]

Essenbe, here are the screenshots you asked regarding SPD and Memoryy...

View attachment 244747

View attachment 244748

So what's recommeded for my case is getting new RAM sticks, i'll like to hear ur opinions and thx for the help.

 

[Dave76]

I'm sure essenbe will respond when he sees this.

You have tested the RAM cards separately and they passed, you have re-seated the RAM to ensure they are fully seated, when tested together they fail.
Since there are no settings in (OEM)Dell BIOS you can adjust, the only thing you can do is replace the RAM. Try to find some with a good return policy, just in case.
I have a Dell laptop and desktop, neither have any BIOS settings for RAM adjustments.

 

[rafaelfvidal]

After checking the reply, watching some videos and hearing music, all of the sudden a BSOD 0x00000050 popped out. After checking bluescreenview, notice that pointed into the cymfltr.sys and i8042prt.sys, gather all the mem dumps into the zip attach to this reply. I like to know if this BSOD is also related to the RAM or if it's a driver problem. Any opinions and recommendations will be greatly appreciated.

 

[essenbe]

If you ram mentest86+ and received errors, my bet is a ram issue. Ram causes many BSODs with various codes. It may not be all of your problems, but is a major factor in them.

 

[koolkat77]

Steve is right. Let us get the RAM sorted and we'll see if there are more BSOD-s to read.

 

[Dave76]

Likely caused by the RAM.
This stop code is usually a RAM fault.

STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA
Usual causes: Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS