BSOD when attaching IPOD and other occasions since

[mrlennyman]

Hi there,

My laptop has recently given me a few BSOD's. The first occured when I attached an iPod to charge and it completely crashed. Then today it has crashed 3 times, all of which occured when I was not doing anything out of the ordinary.

I have uploaded the SF Diagnostic report as per forum guidelines.

If anyone can shed some light on the issue for me I would really appreciate it.

John

 

[koolkat77]

Security App

ENG64.SYS                   Thu Dec 20 15:24:21 2012 (50D2D945)
ETD.sys                     Wed Apr 13 13:01:46 2011 (4DA54A5A)
EX64.SYS                    Thu Dec 20 15:22:39 2012 (50D2D8DF)
ElbyCDIO.sys                Fri Dec 17 04:58:13 2010 (4D0A9985)
EraserUtilDrv11220.sys      Wed Aug  1 05:36:50 2012 (50186C12)
EraserUtilRebootDrv.sys     Wed Aug  1 05:36:50 2012 (50186C12)
HECIx64.sys                 Tue Sep 21 22:59:04 2010 (4C98E458)
IDSvia64.sys                Wed Aug 29 08:48:40 2012 (503D8308)
SRTSP64.SYS                 Tue Jul  3 00:20:28 2012 (4FF1E66C)
SRTSPX64.SYS                Tue Jul  3 00:20:37 2012 (4FF1E675)
SYMDS64.SYS                 Tue May 17 04:15:03 2011 (4DD1A1E7)
SYMEFA64.SYS                Sat May 19 07:29:56 2012 (4FB6F794)
SYMEVENT64x86.SYS           Tue Jan 24 00:57:54 2012 (4F1DADB2)
SymIMv.sys                  Sun Nov 13 03:08:22 2011 (4EBEE046)
SYMNETS.SYS                 Sun Nov 13 03:11:53 2011 (4EBEE119)

Crashes indicate Norton being a possible cause. Remove Norton and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software

SpybotSD TeaTimer	c:\program files (x86)\spybot - search & destroy\teatimer.exe	lovelynewlappy\lovely new lappy	HKU\S-1-5-21-903429074-2643081801-4049092473-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

If it were my pc I would not use Spybot on windows 7. It is known to corrupt the system.

Microsoft Security Essentials and Malwarebytes, both recommended from a strict BSOD perspective.

Microsoft Security Essentials, Free antivirus for windows

Malwarebytes Anti-Malware Free

   Information

DO NOT start the free trial of MalwareBytes. Deselect the option when prompted.

   Tip

Make full scans with both separately.

Scan your system with the following:

Kaspersky TDSSKiller - How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)

ESET online scanner - One-time virus scanner free with ESET online scanner

This tutorial http://www.sevenforums.com/tutorials/147369-usb-selective-suspend-turn-off.html may help you:

To Disable Selective Suspend:

1. open the control panel
2. go to power options (you may have to set view to small icons)
3. click change plan settings
4. in the window that opens:
5. click change plan settings
6. click change advanced power settings, expand usb and ensure usb selective suspend is disabled.

Start up
Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.

Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista
How to Change, Add, or Remove Startup Programs in Windows 7

I would also perform http://www.sevenforums.com/tutorials/219576-clean-up-factory-bloatware.html

Start Menu\Programs\ASUS	Public:Start Menu\Programs\ASUS	Public
Start Menu\Programs\ASUS\ASUS WebStorage	Public:Start Menu\Programs\ASUS\ASUS WebStorage	Public
Start Menu\Programs\ASUS\AsusVibe	Public:Start Menu\Programs\ASUS\AsusVibe	Public
Start Menu\Programs\ASUS Utility	Public:Start Menu\Programs\ASUS Utility	Public
Start Menu\Programs\ASUS Utility\ASUS Splendid Utility	Public:Start Menu\Programs\ASUS Utility\ASUS Splendid Utility	Public
Start Menu\Programs\ASUS Utility\SmartLogon	Public:Start Menu\Programs\ASUS Utility\SmartLogon	Public

Basic checks: Please run these tests and report back the results

1. SFC /scannow to check windows for corruption - SFC /SCANNOW Command - System File Checker
2. Disk check for errors on the hard drive - How to Run Disk Check in Windows 7
3. Troubleshoot applications by a clean boot - Troubleshoot Application Conflicts by Performing a Clean Startup
4. Memtest86+ paying close attention to part 3 - RAM - Test with Memtest86+
5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure

That's all for now, good luck.

BSOD BUGCHECK SUMMARY

[FONT="Lucida Console"]Debug session time: Sat May 18 06:35:07.841 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Koolkat77\SysnativeBSODApps\051713-32604-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 0:31:41.731
*** WARNING: Unable to verify timestamp for RtsUVStor.sys
*** ERROR: Module load completed but symbols could not be loaded for RtsUVStor.sys
Probably caused by : usbhub.sys
BugCheck 9F, {3, fffffa800c0bd060, fffff800047203d8, fffffa800ee48bd0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Bugcheck code 0000009F
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800c0bd060, Physical Device Object of the stack
Arg3: fffff800047203d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa800ee48bd0, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_RtsUVStor_IMAGE_usbhub.sys
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Sat May 18 05:01:21.085 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Koolkat77\SysnativeBSODApps\051713-33243-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 0:16:12.600
*** WARNING: Unable to verify timestamp for RtsUVStor.sys
*** ERROR: Module load completed but symbols could not be loaded for RtsUVStor.sys
Probably caused by : usbhub.sys
BugCheck 9F, {3, fffffa800a4cb440, fffff80000b9a3d8, fffffa800aecb3f0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Bugcheck code 0000009F
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800a4cb440, Physical Device Object of the stack
Arg3: fffff80000b9a3d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa800aecb3f0, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_RtsUVStor_IMAGE_usbhub.sys
MaxSpeed:     2200
CurrentSpeed: 2195
BiosVersion = K53SC.216
BiosReleaseDate = 09/26/2011
SystemManufacturer = ASUSTeK Computer Inc.
SystemProductName = K53SC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Sat May 18 04:41:25.124 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Koolkat77\SysnativeBSODApps\051713-24694-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 20:19:57.014
*** WARNING: Unable to verify timestamp for RtsUVStor.sys
*** ERROR: Module load completed but symbols could not be loaded for RtsUVStor.sys
Probably caused by : usbhub.sys
BugCheck 9F, {3, fffffa800a302060, fffff80000b9c3d8, fffffa800e05cbd0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Bugcheck code 0000009F
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800a302060, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa800e05cbd0, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_RtsUVStor_IMAGE_usbhub.sys
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Fri May 17 07:16:53.468 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Koolkat77\SysnativeBSODApps\051613-31839-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 1 days 4:25:19.595
*** WARNING: Unable to verify timestamp for RtsUVStor.sys
*** ERROR: Module load completed but symbols could not be loaded for RtsUVStor.sys
Probably caused by : usbhub.sys
BugCheck 9F, {3, fffffa800d3fd2f0, fffff80000b9c3d8, fffffa800b624bd0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Bugcheck code 0000009F
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800d3fd2f0, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa800b624bd0, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_RtsUVStor_IMAGE_usbhub.sys
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]