Solved BSOD when browsing on chrome

[Blanka09]

Hey there, I just recently started getting BSOD now and then in the morning while i'm just browsing the nets. The computer is only a year old and I mostly use it for gaming or watching videos etc. I'm not good with fixing stuff when it come to BSOD. Hope someone can help me.


edit: Hello there, i'm back again with the same issued that i had the first time. Everything work out great and never had any issued with computer till this week. I'm getting the same BSOD like last time with just surfing the web, checking out imgur or watching a video ect. I don't know if i install something that's making it happen or not. Hope you can help.

 

[Boozad]

Hi Blanka09, welcome to 7 Forums.

You're having a problem with your graphics driver.

*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff8801114cdbb, fffff88007dd9228, fffff88007dd8a80}

Probably caused by : atikmdag.sys ( atikmdag+c7dbb )

Followup: MachineOwner
---------

fffff880`07dd8928  fffff880`03e47fa4*** WARNING: [B][COLOR=Red]Unable to verify timestamp for atikmpag.sys[/COLOR][/B]
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 atikmpag+0xafa4

Check you have the most up-to-date version installed here. Use the AMD Uninstall Utility to remove previous versions before installing new drivers.

fffff880`03e3d000 fffff880`03ee0000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        [B][COLOR=Red]Fri Apr 18 02:07:07 2014[/COLOR][/B] (53507ABB)
    CheckSum:         000A6939
    ImageSize:        000A3000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Also uninstall Daemon Tools, a known cause of BSODs.

1. Uninstall Daemon Tools.
2. Download the SPTD standalone installer and follow these steps:
3. Double click the executable to open it
4. Click the button shown below



If the button it is grayed out, as shown in the image, there is no more SPTD installation on your system, and you can just close the window.

For testing purposes, uninstall Akamai NetSession Interface.

 

[Blanka09]

So i did a fresh install for my amd card and when it finished installing i get yellow question mark saying "Installation complete (warnings occurred during installation). View log for details." i look to see what it say and i get is.







Catalyst™ Install Manager
Installation Report
06/08/14 14:15:56


Hardware information

Name AMD Radeon Graphics Processor
Manufacturer Advanced Micro Devices, Inc.
Device ID 0x6798
Vendor ID 0x1002
Class Code 0x030000
Revision ID 0x00
Subsystem ID 0x0446
Subsystem vendor ID 0x1043
Other hardware

Existing packages


Packages for install
AMD Catalyst Install Manager


Final Status: Success
Version of Item: 8.0.916.0
Size: 20 Mbytes


AMD Display Driver
Final Status: Success
Version of Item: 14.100.0.0000
Size: 90 Mbytes


HDMI Audio Driver
Final Status: Success
Version of Item: 7.12.0.7718
Size: 1 Mbytes


Microsoft Visual C++ 2012 Redistributable (x64)
Final Status: Success
Version of Item: 11.0.50727
Size: 9 Mbytes


AMD Steady Video Plug-In
Final Status: Success
Version of Item: 2.07.0000
Size: 1 Mbytes


AMD Accelerated Video Transcoding
Final Status: Success
Version of Item: 13.30.100.40417
Size: 3 Mbytes


AMD Drag and Drop Transcoding
Final Status: Success
Version of Item: 2.00.0000
Size: 1 Mbytes


AMD Catalyst Control Center
Final Status: Success
Version of Item: 2014.0417.2226.38446
Size: 150 Mbytes


Other detected devices


Manufacturer Advanced Micro Devices, Inc.
Device ID 0x5a14
Vendor ID 0x1002
Class Code 0x060000
Revision ID 0x02
Subsystem ID 0x5a14
Subsystem vendor ID 0x1002



Manufacturer Advanced Micro Devices, Inc.
Device ID 0x5a16
Vendor ID 0x1002
Class Code 0x060400
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000



Manufacturer Advanced Micro Devices, Inc.
Device ID 0xaaa0
Vendor ID 0x1002
Class Code 0x040300
Revision ID 0x00
Subsystem ID 0xaaa0
Subsystem vendor ID 0x1043



Manufacturer Advanced Micro Devices, Inc.
Device ID 0x5a18
Vendor ID 0x1002
Class Code 0x060400
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000



Manufacturer Advanced Micro Devices, Inc.
Device ID 0x5a19
Vendor ID 0x1002
Class Code 0x060400
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000



Manufacturer Advanced Micro Devices, Inc.
Device ID 0x5a1c
Vendor ID 0x1002
Class Code 0x060400
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000



Manufacturer Advanced Micro Devices, Inc.
Device ID 0x5a1d
Vendor ID 0x1002
Class Code 0x060400
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000



Manufacturer Advanced Micro Devices, Inc.
Device ID 0x5a1f
Vendor ID 0x1002
Class Code 0x060400
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000



Manufacturer Advanced Micro Devices, Inc.
Device ID 0x5a1e
Vendor ID 0x1002
Class Code 0x060400
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000

ATI Integrated SATA Support

Manufacturer Advanced Micro Devices, Inc.
Device ID 0x4391
Vendor ID 0x1002
Class Code 0x010601
Revision ID 0x40
Subsystem ID 0x84dd
Subsystem vendor ID 0x1043

ATI Integrated SMBus Support

Manufacturer Advanced Micro Devices, Inc.
Device ID 0x4385
Vendor ID 0x1002
Class Code 0x0c0500
Revision ID 0x42
Subsystem ID 0x4385
Subsystem vendor ID 0x1002

ATI Integrated Azalia Support

Manufacturer Advanced Micro Devices, Inc.
Device ID 0x4383
Vendor ID 0x1002
Class Code 0x040300
Revision ID 0x40
Subsystem ID 0x8436
Subsystem vendor ID 0x1043



Manufacturer Advanced Micro Devices, Inc.
Device ID 0x4384
Vendor ID 0x1002
Class Code 0x060401
Revision ID 0x40
Subsystem ID 0x0000
Subsystem vendor ID 0x0000



Manufacturer Advanced Micro Devices, Inc.
Device ID 0x43a0
Vendor ID 0x1002
Class Code 0x060400
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000



Manufacturer Advanced Micro Devices, Inc.
Device ID 0x43a1
Vendor ID 0x1002
Class Code 0x060400
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000



Manufacturer Advanced Micro Devices, Inc.
Device ID 0x43a2
Vendor ID 0x1002
Class Code 0x060400
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000



Manufacturer Advanced Micro Devices, Inc.
Device ID 0x43a3
Vendor ID 0x1002
Class Code 0x060400
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000



Manufacturer Advanced Micro Devices, Inc.
Device ID 0x1600
Vendor ID 0x1022
Class Code 0x060000
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000



Manufacturer Advanced Micro Devices, Inc.
Device ID 0x1601
Vendor ID 0x1022
Class Code 0x060000
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000



Manufacturer Advanced Micro Devices, Inc.
Device ID 0x1602
Vendor ID 0x1022
Class Code 0x060000
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000



Manufacturer Advanced Micro Devices, Inc.
Device ID 0x1603
Vendor ID 0x1022
Class Code 0x060000
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000



Manufacturer Advanced Micro Devices, Inc.
Device ID 0x1604
Vendor ID 0x1022
Class Code 0x060000
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000



Manufacturer Advanced Micro Devices, Inc.
Device ID 0x1605
Vendor ID 0x1022
Class Code 0x060000
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000


Error messages

 

[Boozad]

Which version of the driver did you download?

 

[Blanka09]

The latest version that was on the site.14-4-win7-win8-win8.1-64-dd-ccc-whql

 

[Boozad]

Can you uninstall your card via Device Manager, reboot and let Windows install the driver it finds. We'll go from there.

EDIT: It looks like you have 14.1 installed. Before carrying out the steps above, open Device Manager, expand Display Adapter, right click and choose Properties then click Driver. See which version is installed.

 

[Blanka09]

It say that i have installed 14.100.0.0

 

[Boozad]

Download AMD Driver 14.4 and save to desktop.


Download



Set Windows Updates to the setting below. This will stop Windows installing drivers automatically on reboot.

View attachment 321085

Then using the AMD Uninstall utility remove all traces of CCC and video related software and be sure to uninstall the graphics driver last of all.

Reboot and run the AMD 14.4 driver package. Be sure to install the graphics driver only for now.

 

[Blanka09]

Okay so i unstalled everything and only install the AMD display driver and the HDMI Audio Driver and left out the Steady video plug-in, Accelerated drop video transcoding, drag and drop transcoding, Catalyst control Center and Gaming evolved app (that I don't install anyways). And this time it gave me the green check mark.

 

[Boozad]

Excellent. Monitor your performance and report back with your results. If things remain stable you can add the components you want back one by one (testing after each one before installing the next one) to see which, if any, affect your system. Do you use the audio through your HDMI at all?

 

[Blanka09]

No not really, I don't know why I even install it the first place. : /

 

[Blanka09]

Oops, sorry about that didn't mean to double post.

 

[Boozad]

It's not a major problem at the moment, it just removes any chance of it conflicting with the Realtek audio driver if it's not there. Don't worry about it for now, there's no guarantee that it will be problematic so let's just see how your rig behaves with a clean install of 14.4.

 

[Boozad]

I forgot to mention you can change your Windows Update back to how you had it set previously now.

 

[Blanka09]

Hello there, i'm back again with the same issued that i had the first time. Everything work out great and never had any issued with computer till this week. I'm getting the same BSOD like last time with just surfing the web, checking out imgur or watching a video ect. I don't know if i install something that's making it happen or not. Hope you can help.