Hi, I purchased an HP dvt6-7000 laptop about a month ago - Windows home premium 64 bit. Am using it for work, but recently it's started crashing whenever I leave the computer and it auto-locks. I tried disabling sleep but it still crashes. I called HP support and they had me test the memory and hard drive in Bios, and update the BIOS, but it still crashed.
I've attached the dump files, and also copied and pasted the error code below.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF880076F0D12
BCP3: FFFFF8800B41ABE8
BCP4: FFFFF8800B41A440
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
I've attached the dump files, and also copied and pasted the error code below.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF880076F0D12
BCP3: FFFFF8800B41ABE8
BCP4: FFFFF8800B41A440
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
My Computer
- Computer Manufacturer/Model Number
- dv6t-6000 CTO Quad Edition
- OS
- Windows 7 Home Premium 64bit
- CPU
- 3610QM i-7
- Memory
- 8 gig
- Graphics Card(s)
- NVIDIA GT650m with 1 gig memory
- Monitor(s) Displays
- 2 external Viewsonic 24" monitors (using Plugable UGA-2K-A)
- Screen Resolution
- 1920x1080 (3)
- Hard Drives
- 750GB 7200 rpm Hybrid Hard Drive with HP ProtectSmart Hard Drive Protection