Solved BSOD when do nothing, watching, playing (randomly) x116

[blackstrike]

so im getting this bsod since long time ago, sometimes it not appear, but when it once appear, it will come over over again.. and 3 days ago it come, and appear when startup windows. so, i boot up my pc, and logging screen and desktop. and 3 sec bsod, i boot up again. and same thing happens. so i boot in safe mode. it not appear. so i thought it is not hardware problem, so i searching in internet for this bsod. usually it caused by atikmpag.sys dxkgrnl.sys dxgmms1.sys ntoskrnl.exe watchdog.sys. so i do the instruction for download & install the latest driver by AMD which is 13.1 for my HD 4650 and keep bsod, so i follow instruction again for EXPAND.exe manual in cmd for atikmpag.sy_ and atikmdag.sy_ it make me not bsod anymore until now.

today i got bsod when watching movie in media player classic.

please help me to get rid of this bsod,

thank you very much for reply and help

 

[blackstrike]

im sorry i run the SF in safe mode, do i need provide for normal windows mode?

 

[blackstrike]

here is SF in normal windows mode

 

[blackstrike]

help me

 

[blackstrike]

please...

 

[blackstrike]

anybody ...

 

[nommy the first]

Hello blackstrike and welcome to the Forums,

Please don't bump your thread; it's against the forum rules and disadvantageous for you as it makes the thread seem more busy as if you were receiving assistance.

2) No useless posts, e.g., thread bumping, useless one liners, junk posting to increase post count, and identical multi-postings in different forums.

Read here: Forum Rules

There are only a few BSoD debuggers at this Forum and there are a lot of threads. Please be patient until one comes to your thread as it may take a while.

----------

The following software is contributing to your problems, please uninstall it;

Start Menu\Programs\[COLOR=Red][B]DAEMON Tools Pro[/B][/COLOR]    Public:Start Menu\Programs\DAEMON Tools Pro    Public

• Download and install Revo Uninstaller.
• Right click the program that needs to be removed, and click on Uninstall.
• Select "Advanced" as uninstall mode.
• Let Revo remove the program, and afterwards please follow the displayed steps to remove all entries of the program as well.
• When all programs have been uninstalled, please restart your machine.

----------

:info: What anti virus software are you currently using and which came preinstalled with your machine?

----------

All dump files point to the same cause;

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

[COLOR=Red][B]BugCheck 116[/B][/COLOR], {86b0e008, 95e377f2, c0000001, 3}

[COLOR=Red][B]Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys[/B][/COLOR] ( atikmpag+77f2 )

Followup: MachineOwner
---------

Usual cause: Failing GPU driver.
More info :ar: Bug check 0x116.
Driver reference table: atikmpag.sys

----------

1: kd> lmvm atikmpag
start    end        module name
95e30000 95e7c000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        [COLOR=Red][B]Fri Nov 16 20:38:49 2012[/B][/COLOR] (50A69649)
    CheckSum:         0004C882
    ImageSize:        0004C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please download the latest driver for your GPU from here and remove the old driver by using Driver Sweeper as described in this tutorial.

----------

Stress test the graphics card using Furmark GPU Stress Test.

   Information

During the test please check the screen for artifacts.
The purpose of this test is to make your machine crash and create dump files so that we can pinpoint the cause of your problem.

   Tip

Please run Furmark once when your machine has just started, and once again when your machine has been active for several hours.

----------

1: kd> !sysinfo cpuspeed
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E7500  @ 2.93GHz"
MaxSpeed:     2930
CurrentSpeed: [COLOR=Red][B]2933[/B][/COLOR]

Please reset your BIOS back to the default settings in case that you are overclocking.
:ar: Clear CMOS

   Tip

Be sure to write down whether your SATA mode is either AHCI or IDE. After clearing the CMOS be sure to set the SATA mode to the correct mode.

   Warning

If any hardware is overclocked, be sure to also set it back to the default speed!

Good luck and keep us posted,
Nommy

 

[blackstrike]

here 2 more bsod, when playing dota 2 in 1-2 hours and when startup today

daemon tools uninstalled, vga driver reintalled latest, none of them overclocked

im using MSE for anti virus

 

[blackstrike]

another bsod again when watching twitch.tv livestream

 

[nommy the first]

Hello Blackstrike,

BugCheck [COLOR=Red][B]116[/B][/COLOR], {871d71c8, 936397f2, c0000001, 3}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : [COLOR=Red][B]atikmpag.sys[/B][/COLOR] ( atikmpag+77f2 )

Followup: MachineOwner
---------------------------
BugCheck [COLOR=Red][B]116[/B][/COLOR], {c6b6b510, 92e5c7f2, c0000001, 3}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : [B][COLOR=Red]atikmpag.sys[/COLOR][/B] ( atikmpag+77f2 )

Followup: MachineOwner
---------------------------
BugCheck [COLOR=Red][B]116[/B][/COLOR], {86b0e008, 95e377f2, c0000001, 3}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : [COLOR=Red][B]atikmpag.sys[/B][/COLOR] ( atikmpag+77f2 )

Followup: MachineOwner
---------------------------
BugCheck [COLOR=Red][B]116[/B][/COLOR], {87f81510, 936337f2, c0000001, 3}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : [COLOR=Red][B]atikmpag.sys[/B][/COLOR] ( atikmpag+77f2 )

Followup: MachineOwner
---------------------------
BugCheck [COLOR=Red][B]116[/B][/COLOR], {86764510, 92a517f2, c0000001, 3}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : [COLOR=Red][B]atikmpag.sys[/B][/COLOR] ( atikmpag+77f2 )

Followup: MachineOwner
---------------------------

Usual cause: Failing GPU driver.
More info :ar: Bug check 0x116.
Driver reference table: atikmpag.sys

----------

As you can see all dump files (including the one while watching Twitch) point to your GPU.
What are the results of running Furmark as displayed in my previous post?

----------

Please download Speccy.

1. Download and install Speccy.
2. Open Speccy. Click on the Summary tab.
3. Click on File and then on Save Snapshot.
4. Set the save location as your desktop and upload the file by following this tutorial.
   :ar: Please upload a snapshot of your machine in the following situations;
   • Idle, after startup.
   • After being used for a few hours.
   • After straining the GPU by, for example, playing some High Res games.

----------

0: kd> dps 8e6ec000 8e6ef000
8e6eeb4c  94ea407f dxgkrnl!TdrBugcheckOnTimeout+0x8d
8e6eeb50  00000116
8e6eeb54  87f81510
8e6eeb58  936337f2 atikmpag+0x77f2
8e6eeb5c  c0000001
8e6eeb60  00000003
8e6eeb64  87f81510
8e6eeb68  876e3000
8e6eeb6c  8e6eeba0
8e6eeb70  94e98dda dxgkrnl!DXGADAPTER::PrepareToReset+0xf1
8e6eeb74  936337f2 atikmpag+0x77f2
8e6eeb78  c0000001
8e6eeb7c  00000003
8e6eeb80  876f0008
8e6eeb84  87f81510
8e6eeb88  00000000
8e6eeb8c  00000000
8e6eeb90  23c34600
8e6eeb94  876e3204
8e6eeb98  00000000
8e6eeb9c  00000100
8e6eeba0  8e6eebbc
8e6eeba4  94e98a79 dxgkrnl!TdrIsRecoveryRequired+0x14e
8e6eeba8  87f81510
8e6eebac  87f81510
8e6eebb0  8cf7207e watchdog!WdLogNewEntry5
8e6eebb4  9363386e atikmpag+0x786e
8e6eebb8  9363386e atikmpag+0x786e
8e6eebbc  8e6eec34
8e6eebc0  94ed492c dxgmms1!VidSchiReportHwHang+0x3c0
8e6eebc4  00000000
8e6eebc8  00000102
8e6eebcc  876f0008
8e6eebd0  00000002
8e6eebd4  94efea7c dxgmms1!VidSchiCheckHwProgress+0x68
8e6eebd8  94eff19d dxgmms1!VidSchiWaitForSchedulerEvents+0x1b1
8e6eebdc  94edb8f0 dxgmms1!VidSchiScheduleCommandToRun+0xaa
8e6eebe0  94f00501 dxgmms1!VidSchiRun_PriorityTable+0xf
8e6eebe4  94f005bd dxgmms1!VidSchiWorkerThread+0x7f

As we can see here, the Windows DirectX drivers are very busy before your system crashes, which only confirms that the cause is, indeed, your GPU.
If you haven't got it installed already, please download and install DirextX 11.1 by downloading the KB2670838 update.
:infolease read before installing; How to download and install DirectX.

----------

Have you ever reapplied the thermal paste on your GPU? Please do so by following this tutorial. Please also clean your desktop on the inside as displayed in this tutorial.
For more info, please watch this video:

:info: The video speaks of the CPU, but this also applies to the GPU.

----------

Unrelated to your BSoD's, but when I look at your Event Viewer output, I see these;

Event[34996]:
  Log Name: System
  Source: Microsoft Antimalware
  Date: 2013-08-15T01:43:01.000
  Event ID: 2001
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: STARX-PC
  Description: 
Microsoft Antimalware has encountered an error trying to update signatures.
     New Signature Version: 
     Previous Signature Version: 1.155.2264.0
     Update Source: Microsoft Update Server
     Update Stage: Install
     Source Path: http://www.microsoft.com
     Signature Type: AntiVirus
     Update Type: Full
     User: NT AUTHORITY\SYSTEM
     Current Engine Version: 
     Previous Engine Version: 1.1.9700.0
     Error code: 0x80070643
     Error description: Fatal error during installation. 

Event[34997]:
  Log Name: System
  Source: Microsoft-Windows-WindowsUpdateClient
  Date: 2013-08-15T01:43:05.248
  Event ID: 20
  Task: Windows Update Agent
  Level: Error
  Opcode: Installation
  Keyword: Installation,Failure
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: StarX-PC
  Description: 
Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.155.2264.0).

Event[34998]:
  Log Name: System
  Source: Microsoft Antimalware
  Date: 2013-08-15T01:43:18.000
  Event ID: 3002
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: STARX-PC
  Description: 
Microsoft Antimalware Real-Time Protection feature has encountered an error and failed.
     Feature: Network Inspection System
     Error Code: 0x80070002
     Error description: The system cannot find the file specified. 
     Reason: The system is missing updates that are required for running Network Inspection System.  Install the required updates and restart the computer.

Are these problems resolved or are you still experiencing problems with MSE?

Please use the SFC /SCANNOW command as displayed in option two of this tutorial.

1. Click on the rb:.
2. Open an elevated command prompt.
3. Type "SFC /SCANNOW" without the quotations.
4. Let SFC do it's thing, and then prompted to, restart.
   
   If SFC found and repaired anything, please do the following:
5. When restarted, open an elevated command prompt.
6. Type (or copy) the following, this will create a .txt file on your desktop;
   findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
7. In your next reply, please attach this file using the method displayed in this tutorial.

Good luck and keep us posted,
Nommy

 

[blackstrike]

sfc scannow is no problem

thermal paste, every 2-4 months i change, no problem temp cpu and gpu

mse is no problem updating and updated today

speecy is uloaded in rar, but i not yet save after playing high res game

i just reinstalled amd driver to 12.4. before, i had 13.1 and the atikmpag.sys is different date now, although it was older i never get bsod. and i just recheck the 13.1 is not supported my vga [HD 4600] i dunno why in AMD driver web it supported, but in release note, not supported

and about furmark, i really dont have courage to 'burn' my vga
1 minute it go 74C. and im playing bf3 and dota 2-4 hours just 74C max temp

i will keep post until this solved, thanks for helping me, much and really appreciated

 

[nommy the first]

Hello Blackstrike,

Thanks for the update.

----------

Can you please upload the Speccy screenshots as described in step three and four in my previous post (as an image, rather than a .speccy file)?

Regarding Furmark, I understand it that you don't want to do that, but regardless, 74C is very high, so you might want to consider doing it anyway.

----------

Purely for information, please download GPU-Z;

1. Download the latest version from one of the available servers.
2. Double click on the downloaded file, accept the UAC prompt and select the second option; No. Use GPU-Z as stand alone program.
3. Using the drop down arrow, select the ATI Radeon HD 4600.
4. Click on the photo camera in the upper right corner, and select Save to file.
5. Save it on the desktop as GPU-Z output.
6. Upload the image by following this tutorial.

----------

Do keep us posted please. It could very well have been an issue with the 13.1 driver, since it's not supported by your GPU.

Do you maybe have a spare GPU lying around to see if the problem is also present while using that one?


Good luck and keep us posted,
Nommy

 

[blackstrike]

too bad i dont have any spare amd gpu , i get nvidia gt 430 on other computer

and furmark, so how many minutes / C i should stop if not bsod. i really dont want 'burn' my vga, because my friend warned me to use furmark. but if i can get rid this bsod [so far after reinstalled old driver good to run] i will do it

idle
View attachment 288987

4 hours run and idling
View attachment 288988

View attachment 288989

 

[nommy the first]

Hello Blackstrike,

Thanks for the info, both Speccy and GPU-Z look fine.

----------

Regarding Furmark, you can stop the test whenever you want. I'd recommend that you let the temps get as high as you are comfortable with, and in the mean while look out for artifacts.

----------

If you decide to run Furmark and it turns out clear, use your system for a few days to see if the problems persist. If they don't, please report back and mark the thread as solved.
If they do persist, please report back with a fresh scan of the SF Diagnostic Tool.


Good luck and keep us posted,
Nommy

 

[blackstrike]

View attachment 288996

so far so good, 5 minutes pass , max temp 82C

if in a week no bsod , i will mark as solved

 

[nommy the first]