Solved BSOD when downloading

[Arioch555]

Getting a clock interrupt on a secondary processor when I am downloading/installing files. Most notably from online games.

 

[Thedoctor44]

Your Gigabyte Easy Saver - mobo power utility driver is causing issues.

Uninstall these programs...

Start Menu\Programs\[COLOR="red"]GIGABYTE[/COLOR]	Public:Start Menu\Programs\GIGABYTE	Public
Start Menu\Programs\GIGABYTE\[COLOR="red"]AutoGreen[/COLOR]	Public:Start Menu\Programs\GIGABYTE\AutoGreen	Public
Start Menu\Programs\GIGABYTE\[COLOR="red"]EasySaver[/COLOR]	Public:Start Menu\Programs\GIGABYTE\EasySaver	Public
Start Menu\Programs\GIGABYTE\[COLOR="Red"]ET6[/COLOR]	Public:Start Menu\Programs\GIGABYTE\ET6	Public
Start Menu\Programs\[COLOR="red"]Advanced SystemCare 7[/COLOR]	Public:Start Menu\Programs\Advanced SystemCare 7	Public
Start Menu\Programs\[COLOR="red"]Driver Booster	[/COLOR]Public:Start Menu\Programs\Driver Booster	Public

We do have some other bugchecks that can only be properly analysed with Kernel Memory Dumps.

BugCheck [COLOR="Red"]101[/COLOR], {[COLOR="Blue"]19[/COLOR], 0, [COLOR="Green"]fffff880009b3180[/COLOR], [COLOR="orange"]4[/COLOR]}

The reason we need Kernel Memory Dumps is because this bugcheck indicates a processor is not responding to interrupts, more specifically a clock interrupt was initiated to keep the processors in sync, the signal is sent out, then the processors have to respond within the allocated time interval which in this case was 19 ticks, because processor 4 didn't respond so the system bugchecks.

The 3rd parameter is the address of the PRCB which contains information about the processes running.

Now minidumps only record the processor that initiated the bugcheck which isn't the one that was at fault so we cannot properly analyse the cause, it might be caused by the gigabyte bloatware but we'll see.

 

[Arioch555]

Thank you, I am in the process of deleting the programs you mentioned. I will see if that resolves the issue.

 

[Arioch555]

Hmm now my downloads are just freezing instead of causing a BSOD. Any other recommendations?

 

[carwiz]

Did you reboot?

 

[Arioch555]

Yes, should I add my dump files?

 

[Arioch555]

Did a reinstall of my game and soon as i started to download i got the clock interrupt again. Rebooted than i got another crash, this time it was IRQL not less or equal.

 

[Arioch555]

Maybe this info would help also?

 

[Thedoctor44]

That last zip file is the installer for BlueScreenview which isn't accurate enough to take action on.

As I stated in my last reply to analyse 0x101 errors we need a Kernel Memory Dump.
Follow these instructions on how to change to Kernel Memory Dumps.

http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

Once changed wait for another BSOD, then upload the new dump file to a file sharing website like OneDrive.
The new dump file will be located in C:/Windows/memory.dmp.

Don't zip it up as it corrupts the dump file by compressing it.

 

[Arioch555]

Having trouble trying to get Google Drive to share

 

[Thedoctor44]

If you're having trouble uploading to a file sharing site, I never actually said anything about Google drive.

upload the new dump file to a file sharing website like OneDrive.

 

[Arioch555]

Yes, I know, but OneDrive their site was down.

 

[derekimo]

Here's an alternative site,

Free File Hosting - Online Storage; Upload Mp3, Videos, Music. Backup Files

 

[Arioch555]

Filedropper

I don't know if I did that right. Not sure how to share my file to here. But I did get it to upload on Filedropper.

 

[derekimo]

Filedropper

I don't know if I did that right. Not sure how to share my file to here. But I did get it to upload on Filedropper.

No that's not working, after you upload copy the link from this box,

View attachment 321757

It will show like this,

http://www.filedropper.com/dmlogcollector

 

[Thedoctor44]

OneDrive isn't down, in fact I was doing work and uploading to it all day.

Try it now, it's fairly simple to use.
Just click upload then once uploaded share the link then post it here.

 

[Arioch555]

Ugh, I cant log into either FileDropper or OneDrive. This is very frustrating, I guess I will have to try later.

 

[Arioch555]

Seems I will have to do this from my laptop I keep getting errors on my desktop

 

[Arioch555]

Filedropper

 

[Arioch555]

Well, thanks for the help guys. I am giving up this is too frustrating, I will just have to take it in to someone and have it fixed, im tired of dealing with it.