BSOD When Exporting from Premiere Pro - BCCode:101

[jeffd123]

I have been getting BSOD a lot when exporting video from premiere pro cs6, sometimes the computer will just freeze and I will have to restart it. Any solutions that will solve this problem are greatly appreciated!

Here is all the information I can provide:

OS Name Microsoft Windows 7 Ultimate
Version 6.1.7601 Service Pack 1 Build 7601
Processor AMD A6-3670 APU with Radeon(tm) HD Graphics, 2700 Mhz, 4 Core(s), 4 Logical Processor(s)
Installed Physical Memory (RAM) 8.00 GB


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional information about the problem:
BCCode: 101
BCP1: 0000000000000031
BCP2: 0000000000000000
BCP3: FFFFF880009EA180
BCP4: 0000000000000001
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\040814-23852-01.dmp
C:\Users\Dahoyt\AppData\Local\Temp\WER-29421-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

 

[Thedoctor44]

Please upload the dump files by following the http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

 

[jeffd123]

here is a link to the 3 .dmp files

Download jminidump.rar from Sendspace.com - send big files the easy way

thank you,
Jeff

 

[Thedoctor44]

Can you please follow these instructions and select Kernel Memory Dump.

http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

By the way when you upload dump files please upload them directly here rather than using a website to upload them then posting the link.

 

[jeffd123]

Hey doc,
I checked startup and recovery and it is set to Kernel memory dump, attached is .dmp files.
Thanks,
Jeff

 

[Thedoctor44]

Ok, but we now need your system to crash again, please do whatever you normally do then upload those dump files.

 

[jeffd123]

whats up doc,

The startup and recovery was already set to Kernal memory dump so I have not changed anything.

I used blue screen viewer and it says what drivers are causing the crash but I can not find how to solve them.

I will still make the pc crash a few times and get the new .dmp files if needed.

Thanks,
Jeff

 

[Thedoctor44]

Upload the MEMORY.DMP to something like Skydrive because the file is too big to upload.

It's located C:/Windows/MEMORY.DMP