Solved BSOD when gaming

[demongorgan]

Yeah that's with the r9290. If I RMA the card the aria they will prob find the same as us and refuse it meaning I have to pay 6.99 return postage and their fee to look at it (good way to deter rma's)

But I will buy the new mobo asap and yeah the PC was fine on the 6450. Guess I maybe try the rma

 

[essenbe]

Well, if you still have the GPUz log you made, send it to them. The Voltage on the card stayed pretty constant, meaning the PSU was putting out the proper voltage (ATX specs are +/- 5% which is 12.6 - 11.4V) Yet your core clock dropped from 100% to 1% and all of your VDDC voltages dropped dramatically. basically, your card just quit working. Now, that could be because the game crashed instead of the card, so the card went back to pretty much Idle state. If you are using another App, like MSI Afterburner or sapphire Trixx, I believe they have such a feature in them. You may try one of those logging programs to see if you get the same results. I honestly don't know if the board could be responsible for that or not, but the board you chose is a much better board with a more recent chipset than the one you have. I'm not real familiar with AMD boards, but unless I'm mistaken, your current board has a 765/710 chipset and the Sabertooth 990FX has a 990/950 Chipset which is a lot newer and made for your CPU.

 

[demongorgan]

yeah mine has the 760g (cpu-z shows 780g) sabertooth runs 990, never had any issues with it when i had fx8350 and r9290x running on it. and is really good for thermal and oc. i dont have the log anymore, but im sure i can find it again on one of these pages. i guess i could print off and complie all the tests we have done.

 

[demongorgan]

OK, finely sent the gpu back to aria for rma.. could be quite expensive though if they cant find anything wrong with it.. £14.99 to ship recorded, then if deemed working £6.99 +vat (x by item value bracket) then a £17+vat charge for looking at the item.. and my original postage isnt refunded.

decided to get new rma today after i got SHED load of artifacts on screen (just browsing net)the it froze up with said artifacts and the old friend of mine popped up; "the display driver has stopped working"

also i spent £60 on a new case yesterday the zalman z11. got 7 fans running in it posative L airflow (had this case before when i was oc my old 8350 clc build, that also had an r9 290 reference and was super cool) so can rule out case thermal for sure.

next also... 5 days ago i tried to update to the 14.6 drivers, but after installing, upon restart it would just boot loop on the starting windows.. only way to fix was restore point that i manually made prior to updating. any ideas?

last also (i promise) pc is working fine now without the gpu installed, watching films ect with no restarts.. pity i sold that old hd6450 yesterday otherwise i could have gamed a little.. ahh well back to good old cfw psp i guess lol

 

[essenbe]

Did you discuss it with them before the RMA? Did you send them the logs to look at? I assume you can do that. But, as I see it, the options was a bad board, bad card, bad driver install or bad PSU. Most of that was covered in the tests, except for the card or overheating. Overheating can cause artifacts and such too. But, I am sure you were keeping a watch on temps, after all we went through. It's not easy sitting on this side of the screen as we can't see or hear what is happening. But, from what I hear you telling us, I think you made the right decision. Of course, it's you who are paying the price, if I am wrong.

 

[demongorgan]

naaa the decision was mine, im just thankful for your help and continued support in the problem.

i did ring Aria prior to getting the new rma, and they passed me to the Tech team. I explained what the problem was and all the tests we have run through. even the tech said there was not much else we could test. I offered to send over logs, PDF's and screen shots of every test done and their outcome, but he said it wouldn't be necessary as they will have to run all tests again.

yeah i always watch my temps, i have core temp gadget and speed fan. i also regually check temps in bios every week just to see if everything looking normal. also what with the new case and running all those fans the case was uber cool, and according to ccc, (literally 10secs after the driver stopped working and recovered) i checked GPU temps and was only as 42c

we ruled out HDD, RAM, CPU, so only leaves mobo or GPU, seeing as its working fine on the old 6450, and on the built in mobo, it really leads me to thinking it can only be the GPU.

 

[essenbe]

It does seem that way. We ran almost every test that could be done, and it just seemed to me that it almost had to be the card. Please keep us advised of how it comes out. I look forward to hearing from you.

 

[demongorgan]

well.... i hardly call that testing my card..


"Dear David Davidson,

Our technicians have reviewed your return order, Return Order xxxx.

Unfortunately we are not able to accept this item for repair or replacement because upon evaluation, no fault was found with the item.

Additional information was provided by the technician who tested the item, as follows:

"The graphics card in question was tested using one of our test motherboards. The graphics card displayed with no issues and was stress tested using FurMark for 35 Minutes which did not produce any errors or malfunctions. Because of this I can conclude the graphics card does not seem to have any obvious faults."

As per our terms and conditions, because this item is not faulty you will need to contact our customer services department and arrange for the item to be returned to you at your cost. To arrange this, or if you have any further enquires about this matter, please do not hesitate to contact ourselves via email or by calling 0161 248 1650, quoting your return request number: xxxx.

Best Regards,

Aria Customer Support"

 

[Britton30]

If their techs use only Furmark they aren't very intelligent. Furmark is not a comprehensive GPU test, the factory should have their own full set of tests. If Aria is the seller I seriously doubt they know much about testing anything.

Did you direct them to this thread and point out a much older GPU works fine? They just don't want to be responsible.

 

[demongorgan]

the guy on the phone didn't give a monkeys, he said they did lots of technical tests... and i replied yes i saw, 35 min on furmark... he paused and replied yes hats the tech tests... i said no, thats one test, and not a complete test, did you test it during gaming, or run a gpu-z log whilst testing, did you check over the gpu board or test the voltages. i told him that 35min of furmark is not testing my card, and said about the other gpu working just fine..

he also said i couldn't talk directly to the rma team

he said he will forward my concern over to tech team and will put it in for another test... woooo! another 35min furmak test.. and now i have to pay for them to look at it and get it back

i ran furmak for over 2 hours on that card and nothing.. yet i start a game and the pc bsod with error 124 which is thermal or hardware failure.. i feel like i should be annoyed but i don't know if i can be as it might not be the card... it just seems funny i get no bsod now the cards not in my pc

 

[Britton30]

Also more side stepping the bad product. Here it is required to escalate the phone call if requested. Try calling or emailing the head of the company.

 

[essenbe]

I agree with Britton30, they are trying to avoid an RMA and not giving it a proper testing. I also agree that an email to their CEO will provide you with some results. I have had to do that twice and both times the response changed and I received much better results. CEO's do not like receiving bad reports on their company, especially when it will be in public forums.

 

[demongorgan]

how would i go about contacting the top brass of the company? i have looked on their website and i find only customer service and trade service e-mail and phone number.

i suspect if i e-mail the provided e-mails it will just be "overlooked" by the CS assistant

 

[Britton30]

It won't cost anything to try and you may get some results. What is the name of the company? Use Google, it will often list executives' names and emails.

 

[demongorgan]

well i e-mailed customer services the following email:

"order number: xxxxxxxxxxx
RMA xxxx
status:declined

firstly i would like this e-mail elivated to the manager as i feel you response to be unsatisfactory.

from aria:
"The graphics card in question was tested using one of our test motherboards. The graphics card displayed with no issues and was stress tested using FurMark for 35 Minutes which did not produce any errors or malfunctions. Because of this I can conclude the graphics card does not seem to have any obvious faults."

Furmark is not a comprehensive GPU test, let alone 35min running the software, and on its own is not enough to check for faults with the product.

i have run furmark on this card for two hours with it showing no crashes.. yet when i game, or watch videos it crashes, freezes or the display driver stops working. betewwn myself and the higher ups at Sevenforums we have conducted hours upon hours of pc testing and GPU testing, and the tech specalists over there conclude with me, that also the GPU is to blame. (might i add are highy qualified and qork within the industry)

also is should be noted that when using my old HD6550 GPU i recive no blue screens or crashes, and likewise when i use my friends XFX r9290 i receive no errors or crashes. it only happens with my card i purchased from you.

the specalists at seven forums also agree with me that the 35min furmak is not a adequate test.

i receive error code 124 in the bsod who crashed me software which is a code for thermal OR hardware failure. i have a case with ample cooling (7fans) and have no thermal problems, we, at seven forums also proved this by using a large room fan pointed at the side of the case and it still crashed.

i believe you to think that i am unknowledgeable within the pc field, but i can assure you this is not the case, and between myself and the tech spanning over 35 years of industry experience.

unless this matter of a damaged GPU is forwarded to the manager, and elevated further if needed. then i will have no option other than to contact watchdog on the matter. also i will leave a truthful review on every uk component site or forum that i am affiliated with (also to include sites i am not affiliated with yet) of my recent experience with aria and the whole processes. which might effect future sales and reputation of aria pc.

its regrettable that it has come to this as my previuse purchases with you have been fine. but it is obvious that you are trying to avoid RMAing a faulty card which is not acceptable.

*this e-mail has been saved and noted, as will all correspondence from aria and its affiliates regarding the matter. any response can be used as evidence, supporting documents for watchdog and or reviews not limited to sites/forums/videos hosting sites, social media sites*

Reguards
David Davidson

 

[Boozad]

Remove your email address mate. Got to admit it is a good one though!

And your phone number. Remove it I mean, not it's a good one.

 

[essenbe]

Google Aria and you should find the CEO and an email address if you search hard enough. That's a good letter, by the way.

 

[essenbe]

See if Aria is not owned by Aria Taheri and his email is [email protected] and can be contacted through Twitter at http://twitter.com/ariataheri. I would suggest with him to not threaten him, but to simply lay out the facts and what tech support said and show him they were wrong and the situation should be handled properly.

 

[demongorgan]

ok i found it by typing aria CEO, not sure whether he will awnser though, he seems quite big..

 

[demongorgan]

ahh yeah, you found the same one.. oops, i already sent him the same e-mail i sent to the customer service dept. SMH... wish i came back and read here first before emailing him.