Solved BSOD when going to/coming from idle, Dell XPS L702x

[thebing]

Hi BSOD gurus,

I've had this dell laptop for over a year now and has worked fine until recently, when I return to my computer i've found that i get the BSOD. Up until now, i've just closed the screen, and walked away and have had no problems. Now in order to avoid the BSOD, i have to shut down the computer after each use.

In trying to figure out what's causing the BSOD, i've noticed two instances. One is that when i wake it up from idle/sleep, it will already have the BSOD. Another one i've noticed is that when i wake it up, it Win7 prompts me to login with my password, and then goes to BSOD.

I look forward to your help in getting this fixed!
Thanks in advance!

 

[koolkat77]

Welcome

Problematic software:

Start Menu\Programs\McAfee	Public:Start Menu\Programs\McAfee	Public

McAfee is a known cause to BSOD, please uninstall it. Use Microsoft Security Essentials at least to test.

• McAfee Removal Tool - McAfee Uninstaller

Recommended antivirus program for Windows 7 based on stability compared to others:-

• Microsoft Security Essentials - Free Antivirus for Windows
• Malwarebytes - The Free version
• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

Run a full scan with both (separately) once downloaded, installed and updated.

Driver	c:\windows\system32\drivers\nvlddmkm.sys (8.17.12.6830, 12.47 MB (13,071,592 bytes), [COLOR="Red"]10/13/2011[/COLOR] 10:43 PM)

Get the latest drivers installed for your graphics card from the manufacturers website or from device manager, but first uninstall from control panel.
Click on the Start rb: ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to nvidia and delete remnants of its driver using Driver Sweeper.

Also update your network drivers to the latest.

Free up your start-up, keep nothing except the new antivirus.

• http://www.sevenforums.com/tutorials/1401-startup-programs-change.html

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Run Disk Check on your hard disk for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Let us know the results and further BSODs if any

 

[thebing]

Koolkat, so far so good. i'll keep testing to see if it happens, but if you dont hear back from me, you have my upmost gratitude!

thanks!

 

[koolkat77]

You're welcome. I hope you have followed all the suggestions.

You may keep the thread open for another week for being sure.